EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation all ok, managed to get a short appointment time and the work was done professionally by the engineer. However ! I can't get the app to work, I've tried 4 times now, including buying a wifi extender (even though I don't think this is the issue). I can see why it only gets 2 start reviews on Appstore. I'm going to give up and just use the app I get with the car”

Helpful Report

Posted 3 years ago

Good afternoon Mr Cameron, We are sorry to hear that you have had issues with our app and the connectivity part of the process. I have escalated this to our Support Team and they will look in to this and be in touch to resolve this with you as quickly as possible. Kindest regards, Craig Chandler COO EO Charging

Posted 3 years ago

“From initial enquiry, to installation, everything was really smooth and efficient. Charlie at EO was on hand to offer advice and guidance throughout. The application process for the EV charger grant was easy enough, and my local installer Brendon was done in about 3 hours including fitting the necessary external isolator switch. The charger is sleek, works well, and I'm totally happy with it all!”

EO Charging 5 star review on 26th July 2021

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Posted 3 years ago

“Excellent service all round from booking my appointment, reminders to the installation day and engineer. I was a bit baffled by the types of charge points etc and they made it very clear and easy for me to make a decision, the engineer explained things really clearly and was very clean and tidy! Would absolutely recommend!”

EO Charging 5 star review on 25th July 2021

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Posted 3 years ago

“I like how small the charger is, but I feel the app looks a little basic considering how well engineered the charger is.”

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Posted 3 years ago

“From the minute I made contact with EO I received exceedingly good customer service from Jade. Then later with Nathalia and Paul from Crosstech electrical regarding fitting of my EO Mini Pro 2. Paul's installation was professional and tidy. I can most certainly reccomend EO!”

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Posted 3 years ago

“Excellent from start to finish. Everything happened on time with good communication.”

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Posted 3 years ago

“The installer did a fantastic job very friendly guy top work. Had an issue with the app as vehicle was not listed ? Very strange but being sorted with customer support team. Overall very good”

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Posted 3 years ago

“Cool company .. good , and good looking kit .”

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Posted 3 years ago

“Great service from start to finish. Excellent communication, support was always on hand when completing the relevant forms for the grant and the install team were friendly and efficient.”

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Posted 3 years ago

“The process from the start to the end was simple . EO required photo's to know where the charger box was to be fitted/fuse locations and sorted out any issues before the charger was fitted (saved second visits etc). Once all of the info was discussed the date was booked. When the charger was fitted the installer was excellent, clean and tidy. Very quick installing so not much disruption re loss of power supply. The charger box is allot smaller that other on the market, sits on the house but not in your face or taking up too much room . Will certainly recommend to others 10/10 James”

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Posted 3 years ago

“The Installer was very polite and very tidy even after having to install another unit as I think I ordered a tethered one by mistake good job done very happy with finished works. Thankyou”

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Posted 3 years ago

“I haven’t got my EV yet, few more weeks to wait. However, very happy with the installation via LCS and Octopus. Good attention to detail in all respects by the installer who checked we were happy with location. Wires neatly placed and fuse put into meter box, checked app working before leaving. The app sadly does not allow multiple cars to show on it, which doesn’t please husband for when he gets his EV, but hopefully that we come from an upgrade.”

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Posted 3 years ago

“the whole process was very easy and straightforward. The only thing that could be improved would be to know exactly what needed to be installed as the RCD type box in the fuse box was a surprise and could have been a problem if it didnt fit in. Could have resulted in a failed visit”

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Posted 3 years ago

“Good installation, engineer very helpful & EV charger is great.”

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Posted 3 years ago

“Really happy - from start to finish, the process was painless and easy. The installation was superb also. Very happy indeed.”

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Posted 3 years ago

“Unit failed after first use. Up to that point it was great. I’m sure it’ll be replaced quickly but disappointed at the moment The Unit is very neat and the installation process was smooth. Just this one niggle which would’ve been a nightmare if I had a full electric but thankfully I bought a hybrid!”

Helpful Report

Posted 3 years ago

Morning Samantha, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with your charger. Please be assured that we’re currently reviewing your case and someone from our Support team will get in touch shortly to ensure your replacement unit is installed as soon as possible. In the meantime, if you have any questions, feel free to contact us directly on support@eocharging.com or 0333 77 20 383 (Option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Ashley our installer was very helpful and professional. Very neat and tidy job.”

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Posted 3 years ago

“Very responsive from the end of the installation process. Once rescheduled due to an health issue of electrician, and this happened smoothly with minimum delay.”

EO Charging 5 star review on 19th July 2021

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Posted 3 years ago

“Great communication, great engineer, knowledgable, friendly, helpful. Was on time, tidy, very good experience”

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Posted 3 years ago

“I was extremely satisfied in the main with my experience of your customer service. Particularly with the help of one young man Thomas Jones, a technical support specialist. Who on two separate occasions was completely on the ball when it came to the requirements of the app and also in the second instance of helping me to access the charger when I had a new wifi extender fitted.”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews