EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, helpful throughout the ordering process. The installers were highly knowledgeable and professional. Clean tidy install can't fault at all.”

Helpful Report

Posted 4 years ago

“First contractor refused to install because they stated they needed to run a data cable to our separate garage - despite giving information repeatedly about install. Then took a long time to get a refund. Eventually installed six months later but grant had been reduced so no compensation for that. However team did stick with it and eventually rebooked and installed. Now we have problem with Octopus who are unable to install smart meter after 9 months and no date provided”

Helpful Report

Posted 4 years ago

Hi Charles, We’re really sorry to hear that you’ve had such a frustrating experience with the installation of your charger and thoroughly appreciate you taking the time to leave us such a detailed review. If you’re having any problems using your charger then please contact our Support team on support@eocharging.com or 0333 77 20 383. To report any issues encountered with Octopus and get these resolved as soon as possible we recommend that you directly contact their Customer Support team - we’re confident they’ll be able to help you. 👊 Best, The EO Charging team

Posted 4 years ago

“Great service, particularly from Simon, who updated my fuse box, and Paul and Nathalia @ Crosstech, who organised and installed the EV charger the following day. Knowledgeable, neat, tidy, no fuss, good comm's, reliable and on time: great service all round. thanks guys”

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Posted 4 years ago

“I have improved my review of my Mini Pro 2 charger after I managed to get the app to connect the unit to WiFi without needing to go via customers services. There is lots of scope to improve the app but the unit is neat and looks good in the drive.”

Helpful Report

Posted 4 years ago

Hi Dan, Thank you for taking the time to leave us a review - we’re sorry to hear that you’ve experienced an issue with the EO Smart Home app. We're keen to get this resolved as soon as possible, could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. We look forward to hearing back from you. Best, The EO Charging team

Posted 4 years ago

“Very happy with the service. Electrician, Alan worked extremely hard to get job done, fitting in with my plans. We had a delay as the charger didnt arrive on the first day, but he sorted it out, leaving me a spare charger to charge car. He organised the re delivery, came back to fit tethered charger and set up the app, making sure everything worked smoothly. Really happy!”

EO Charging 5 star review on 22nd October 2020

Helpful Report

Posted 4 years ago

“Hi there, Installer needs to return to help set up the app. So the charger is working fine but no smart controls via the app at the moment hence this score. EO support team me they are working to resolve Support ticket in flight apparently Thanks Mark”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! Sorry to hear that you didn't receive technical assistance to connect your EO charger to the EO Smart Home app on the day of your install. Please be assured that we’ve flagged your feedback to our Customer Support team who have been reviewing your case and have confirmed that they will be contacting you directly to make sure this is resolved as soon as possible. Many thanks, The EO Charging team

Posted 4 years ago

“Great service with minimal interference to our day. EO Charging staff were very polite and efficient, highly recommend!”

Helpful Report

Posted 4 years ago

“Cable storage is difficult The app will not let me join with your hub The unit itself is neat and seems to be working well I phoned about the app and the wait to have my query answered was very long and my email has still not been answered so I have some reservations”

Helpful Report

Posted 4 years ago

Morning Mel, thanks for taking the time to leave us a review! We’re sorry to hear that you’re having such a frustrating experience with the EO Smart Home app and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

“Very straightforward, the government grant form was straightforward and clearly explained, EO customer services are helpful and efficient and answer calls straightway, being able to call and email a specific individual is very helpful. The install was carried out within 2 weeks and very professionally done. only negative is that the cost is a little high at £545 after the government grant and Octopus discount, but I think this an industry norm at present until there is the demand and economies of scale I expect this pricing is the only way the product is viable.”

Helpful Report

Posted 4 years ago

“Box looks nice, but bought so we could use the app and take advantage of lower electricity prices at night. Can’t get the app to connect to my EO hub at all. Also my vehicle make and model are not available as a selection within the app. The help desk people on email were friendly enough, but it’s been 2 weeks since I last heard from them. Their response was pretty much ‘We’ll look into it’, so I would expect to have had some answers by now. Disappointed.”

Helpful Report

Posted 4 years ago

Good morning Jonathan, We’re sorry to hear that you’re having such a frustrating experience with the EO Smart Home app and that you are yet to receive technical assistance from our team. Customer feedback and satisfaction is incredibly important to us and we are keen to resolve the issue you're facing as soon as possible - could you please contact our Support team immediately on support@eocharging.com or 0333 77 20 383. Please note that we have personally flagged the situation to our colleagues and they are awaiting to hear from you. Many thanks, The EO Charging team

Posted 4 years ago

“Really efficient, love the product - EO mini pro 2.Small and discrete but with great app functioning. Fitting company LCS were also brilliant! Would recommend to anyone”

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Posted 4 years ago

“Excellent service thank you, just waiting for the car now !”

Helpful Report

Posted 4 years ago

“Very good service, excellent communications and the EV charger works well.”

Helpful Report

Posted 4 years ago

“Very good and friendly installation team, although the booking of the slot was a little slow (not the EO team, who kept chasing, but the installers). The unit looks good, but the software install was a bit troublesome, and needed 2 attempts. It has worked well since installing, other than once when the fuse tripped when plugging the car in.”

Helpful Report

Posted 4 years ago

“Very professional mike Amiss”

Helpful Report

Posted 4 years ago

“Nice looking charger. Simple to use and straightforward app. Shame it doesn’t interact with Octopus Agile, just the Go tariff.”

Helpful Report

Posted 4 years ago

“Terrific little,being the operative word, unit. We went for the all black finish on the Mini Pro 2. It’s very descrete and great quality materials used throughout. Totally recommend this device 100% as home charger unit.”

Helpful Report

Posted 4 years ago

“Really pleased with the installation (Deven from ChargedEV did a great job) and the unit looks great and the app is very handy. The original messaging around what we needed was a bit frustrating - the goalposts changed a bit around the remedial work we needed before the install could take place. That aside, the communication has overall been excellent throughout and EO always tried to help with any request.”

Helpful Report

Posted 4 years ago

“Great communications and clean and professional installation.”

Helpful Report

Posted 4 years ago

“Sorry for the low rating. It was only installed yesterday so too soon to judge its functionality in depth. It appears to do all it says on the tin. The app is a bit clunky. Took two goes to register. I look forward to future upgrades. Very disappointed with the fitter. He arrived very promptly - good, but didn’t ware a mask and asked to use the toilet twice. Being too polite to refuse, on reflection I wish we had not allowed him to do so in the present circumstances as this is now causing us concern. We think you need to ensure your staff are properly trained and are sensitive to others with regards Covid restrictions and protocols. We look forward to hearing a response from you. Regards Andrew Tweed I had occasion to mention that I was not happy the fitter did not wear a mask and that he asked to use our private facilities. With hindsight I was wish I had not allowed him to do so however I am pleased to say the EO team took instant notice of my review and addressed the issue so that another customer may not be put in the uncomfortable position that I found myself. Thank you EO. The charger is working exactly as expected and my comment that the app is a bit clunky was noted and I am assured this is an issue they are addressing. Again, thank you for your prompt action.”

Helpful Report

Posted 4 years ago

Hi Andrew, Sorry to hear that you were not happy with the way your installation has been carried out. In what is an unusual and challenging time, we refer our home charging installs to a carefully selected number of installers who follow robust safety measures (including social distancing) during installation. We appreciate that the safety measures followed may not have been best and have flagged your feedback to our Home Install team who will make a note to all installers to ensure social distancing requirements are being duly implemented when installing our chargers. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - could you please contact us on install@eocharging.com or 0333 77 20383. Regarding the EO Smart Home app, you'll be pleased to hear that we have a number of software updates in the pipeline to make sure customers get the most out of their charging sessions. 👊🏻 We look forward to hearing back from you. Many thanks, The EO Charging team

Posted 4 years ago

EO Charging is rated 4.4 based on 1,206 reviews