EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EO Mini Pro 2 is an excellent charger, very discrete and highly effective. The EO team are very professional and customer focused. I shall recommend to my friends and neighbours. I also appreciate the individual support EO provided to introduce me to the electric charging world. First class service.”

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Posted 2 years ago

“The fitting of my EO charger was exactly as promised. The team kept me in touch with progress, arrived when they said they would and fitted the charger as promised. The glitch was that my charger had failed its factory tests and should not have been dispatched. No problem there, the fitter had a spare charger on the van and left me with a working unit. I was able to then amend my order to a tethered device and the new charger was fitted with a minimum of fuss on the day promised.”

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Posted 2 years ago

“Charger is fine, however you book through EO, who pass you on to a contractor, who then sub contract it out, and the organisation particularly at the Pro EV level were just disorganised and slow to respond.”

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Posted 2 years ago

Hi Stephen, We’re sorry to hear you were not happy with the way your installation was carried out and thoroughly appreciate you taking the time to leave us a review. Customer satisfaction is incredibly important to us - we've passed your feedback onto our Home Install team who is currently looking into how we, in partnership with your EO Approved Installer, can make the installation process more streamlined. That being said, if you want to share any additional feedback on your experience to date with us, please contact our team directly on install@eocharging.com or 0333 77 20383. The EO Charging team.

Posted 2 years ago

“Fast and efficient service. Helpful customer services and great local fitters used.”

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Posted 2 years ago

“I have yet to use the Charge as my new electric mini has not yet arrived. However, the installation was carried out efficiently and cleanly with the installer arriving on time.”

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Posted 2 years ago

“Quick to install. Neat and tidy appearance. Operates without a problem.”

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Posted 2 years ago

“Third time lucky The installer did a good job on the third visit due to no fault on his part. First time the charger unit was not delivered so the engineer completed the wiring only and no charger. Second visit wrong charger sent. On the third visit the engineer completed the job with the correct charger. The charger is working fine but not configured with a mobile phone for Remote access. Still waiting for a call back from the Tech team for the last six days.”

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Posted 2 years ago

“Customer service was excellent, installer’s also very good happy to work with me”

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Posted 2 years ago

“I purchased my charging unit as soon as my electric mini was delivered. it took me some time to decide which charger I should have and because of its size and reliability, chose the EO mini pro. it was installed two weeks after I placed the order. no mess, the person which did the work was good and polite and installed the app for me. unfortunately, he didn't have the cable hook, which I am still waiting for. I would definitely recommend this product.”

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Posted 2 years ago

“Ashley who installed the charge point did an absolutely fantastic job! Was installed with ease :-) Will definitely recommend 👌”

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Posted 2 years ago

“I was really impressed by the level of communication and customer service received from the start of the booking process to installation day. We were kept up to date with appointment details and Dominic our engineer was extremely professional and a pleasure to deal with. The charging unit is very neat and unobtrusive. Would definitely recommend.”

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Posted 2 years ago

“The customer service I have received has been amazing! From the first contact I had nothing has been too much, unlike another company tried have install my charge point originally. Throughout the booking process they kept in touch with me via text and email to make sure I knew everything I needed. On the day, the installer (Danny) was so helpful and polite. He helped me setup the app before leaving and ensured I was happy before leaving.”

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Posted 2 years ago

“hi, had mini charger fitted last week, and was delighted with the product and the guys who fitted it. they were both very polite, very conscience, and clean and tidy workers. i was very pleased”

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Posted 2 years ago

“Quick simple and courteous”

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Posted 2 years ago

“Very quick and efficient service. I was up and running straight away, and the team kept me up to date throughout the process which was straightforward and simple.”

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Posted 2 years ago

“From the first contact with EO, the whole experience was quick, easy and efficient all the way to the installer Ady he was an Absolute superstar on installation day.”

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Posted 2 years ago

“The fitter Dom was very courteous phoning ahead to let me know when he was going to arrive. He discussed how he was going to install the charger. Everything was done neatly and professionally. Would definitely recommend the EV charger and the EV charger installer. The app works as expected and the charger delivers the a good charge.”

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Posted 2 years ago

“After an initial communication issue with the provision of the quote the installation went through very smoothly. The installer was professional and efficient, the charger is great and will get lots of use”

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Posted 2 years ago

“What a Excellent Service”

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Posted 2 years ago

“The 1st line staff and technicians have been extremely helpful. At times getting speedy response was challenging but understood that the team nos were low. The staff have always been personal, patient and supportive. We were supported to go through problem solving, trying every which way to identify issue. Glad to say we have now identified the uncommon issue. Huge thanks go to Gary and particularly Andrew..who suggested we call him at his home on Saturday, so he could support the solution process. This was above and beyond the call of duty. Huge thanks to all concerned.”

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Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews