EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer was perfect, very clean worker, very polite, clean and tidy..”

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Posted 2 years ago

“Great service from start to finish, I was helped by Steven who made it all very easy. Highly recommended”

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Posted 2 years ago

“Hi the communication between EO Rachel sale representative Gary Mathew's installers was excellent. And installation team were excellent and we're very clean and tidy and good installation. I'm a Electrician my self so no a good installation when I see w one. And would recommend EO to friend or family KR STEPHEN PAINTAIN”

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Posted 2 years ago

“Neat & compact, unlike some other monstrosities! The App is very clear & I like how you can lock it from the app. Can’t find where to add my unit £ rate for it to calculate costs though. Other than that very happy.”

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Posted 2 years ago

Hi Paul, Thank you for taking the time to leave a lovely review we're very glad you're enjoying our EO Mini Pro 2! 🙌 Hopefully, the below answers your question and helps you make the most of your charge point. - On the home screen of the EO Smart Home App, swipe your finger from right to left to access the scheduled charging page. - Press the down arrow next to ‘Off-Peak Charging’. - Input energy prices in the boxes provided. The system assumes that the costing is in pence/cents and only works with a whole number so do not use a decimal place. - Once entered, scroll down the page and press save. - Future charges will now show the estimated costs. If you have any more questions on a specific feature of the app then please don’t hesitate to contact us on support@eocharging.com 👊 Thanks, The EO Charging team

Posted 2 years ago

“I have been waiting for over a week to speak to an engineer as my charger is not connecting to WiFi. Two calls made by me and still no response. So far not at all impressed.”

Helpful Report

Posted 2 years ago

Hi Ros, Thanks for taking the time to leave us a review. We’re sorry to hear that you're experiencing a connectivity issue with your charger and that you're yet to receive technical support. Please be assured that we are reviewing your case as we speak - one of our experts has reached out to you via email to get this resolved. Customer satisfaction is our #1 priority and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 2 years ago

“Your engineer Danny was very friendly, the install was professionally carried out, full explanation was give and training received”

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Posted 2 years ago

“Very happy with EO from start to finish very professional the fitter was very helpful and was pleased with the fitting of my charger”

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Posted 2 years ago

“Efficient and friendly service. Great quality installation - Thanks David and Nathalia.”

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Posted 2 years ago

“Quick, reliable and friendly”

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Posted 2 years ago

“Excellent service from first contact right through to the installation of my mini pro 2. EO made it very easy to follow and were on hand for any queries right up to the day of installation. The technician who completed the installation was very helpful, kept me updated with what he was doing, made sure everything was working, that I was happy with the installation and how everything worked including using the APP before he left. Thank you”

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Posted 2 years ago

“I was kept informed throughout the process and was very pleased with the installation. The charger looks as though it will do it’s job but unfortunately the delivery date for our electric vehicle has been put back 6 months so I haven’t been able to use the charger hence 4 star review.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“From the start of my application for a quote to the installation of the wall charger,it was a smooth and efficient service. I was kept well updated via email, the engineers (Pete & Mike) arrived on dot on the day and did an excellent job of a tricky installation. One very happy and satisfied customer!”

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Posted 2 years ago

“My customer experience was great. The engineer was also great. The app however is not so great. I had to continuously connect to the charging point in order to view status updates on my phone. The initial readings were not correct. The downside to the charger is that there does not appear to be a locking facility. It would be good if this was available.”

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Posted 2 years ago

“Very efficient, simple, excellent customer service when required”

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Posted 2 years ago

“On time as promised, very professional, very friendly and informative fitter who showed us how everything works and explained everything. Very happy with the service.”

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Posted 2 years ago

“I paid for an Eo charger but the installer turned up with one that says octopus energy in huge letters. Doesn’t look as nice as what I bought. No I’m not with octopus energy. The installer just said he brought the wrong one. And he travelled over 100 miles he said. Would be good to check products before loading the van. So lost one star. The app is awful - if it was the year 2006 and apps were a new thing to us I would be more forgiving but really in this day and age the app gets you zero stars and fails the whole product - lucky for you one star is minimum to write the review. Sort the app out and get good installers and would be a 5 star product.”

EO Charging 1 star review on 12th March 2022

Helpful Report

Posted 2 years ago

Hi Mohammed, Thank you for taking the time to provide such a detailed review. We’re sorry to hear there has been an error with your order and that your experience with our app didn't match your expectations. Please note that we are currently reviewing your case and one of our experts will get in touch with you directly to discuss the situation. With regards to our app, we’ve passed your feedback onto our Software Development team who are continuously working to improve it. If you do need support with a specific feature of the app then please don’t hesitate to contact us on support@eocharging.com Thanks, The EO Charging team

Posted 2 years ago

“Charger is good, however I cannot give it 5 stars as the product was left not setup for the app, due to relationship with the installer.”

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Posted 2 years ago

“Superb service.”

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Posted 2 years ago

“Everything went smoothly from the start until the end. The electrician was so professional and of course the EV charger I think is the best good looking out there”

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Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews