EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service fitting the charger, though I am waiting for my car.”

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Posted 3 years ago

“Very good start to finish, charger is small, discreet and does exactly what i need it for”

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Posted 3 years ago

“Charge point, unteathered, is small and fairly unobtrusive. The app allows me to schedule when I want charging to occur and even has the cheap rates for my provider, Octopus, pre-defined. If I want to I can also turn off the charge point from the app to prevent unauthorised use. So far I'd be happy to recommend EO charge points.”

EO Charging 5 star review on 12th July 2021

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Posted 3 years ago

“Well pleased with my mini eo charger. A vey professional installation by the Energise Energy Solutions engineer.”

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Posted 3 years ago

“Charger is very discrete and looks good at the same time. App is a bit fiddly but you can program charger to turn on when electricity is cheap. A lot quicker, cheaper, safer and less fiddly than using an extension lead.”

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Posted 3 years ago

“The whole process from start to finish has been excellent. We had the initial difficulty of having a looped electricity supply that had to be unlooped before proceeding with the charger installation but this difficulty was handled very helpfully and professionally by the EO charger and installers staff. When it came to the installation of the charger, it was expertly and professionally handled including assisting with the activation of the EO app. We are also very pleased with the operation of the charger itself. We would highly recommend EO and its charger.”

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Posted 3 years ago

“Really great little box. Works easily and perfectly and looks good. Really helpful people (Edward specifically) who explained options and lined up the installer.”

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Posted 3 years ago

“I had problems with my unit that were finally resolved. I think they're a good company that needs to work on their customer communication. Credit to Jack the engineer for resolving the problem. A thoroughly good guy who is a credit to eo. I love the look of the unit, it's good looking and unobtrusive.”

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Posted 3 years ago

Hi Aneil, We’re sorry to hear that you’re experiencing a problem with your charger and that you’re yet to receive support to resolve this. Please be assured that the situation has been flagged with high priority - our Support team are reviewing your case as we speak and will come back with a status update as soon as possible. Please note that we're committed to ensuring your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 3 years ago

“At the end of the day a charger is a charger. This is smaller than most and therefore not as ugly as most of them and comes in a range of colours. The app is flaky to say the least. Mine has an excellent WiFi signal, knows it’s charging but the rest of the features do nothing at all, countdown to full charge, charge history etc - nothing. The cars one works brilliantly. My installers Crosstech Electrical were excellent”

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Posted 3 years ago

Hi David, Thanks for taking the time to leave us a review, we're glad your charger is up and running! That being said, we’re sorry to hear that your experience with our app doesn’t match your expectations - we’re aware that it needs a bit of work and are now working on a new version, which should be released before the year is up. In the meantime, please note that our Technical & Support team will be more than happy to remotely guide you through the EO Smart Home app so you can make the most out of your charging sessions - feel free to contact them at support@eocharging.com or 0333 77 20383 (option 5). Many thanks, The EO Charging team

Posted 3 years ago

“Don't buy an EO Minipro charger!! I've had it 10 months and it has failed twice before which needed a visit by an engineer both times to fix. It's now failed again and I've been told it will take UP TO 10 DAYS for a member of their Technical team to get back to me. I will then have to wait again for an Engineer to come out. I am absolutely fed up with this and will be insisting on them removing it and giving me a refund. They are obviously overwhelmed with problems if my experience is anything to go by.”

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Posted 3 years ago

Hi Ed, We’re sorry to hear that you’re experiencing a problem with your charger and that you’re yet to receive support to resolve this. Customer satisfaction is our #1 priority and fully appreciate the frustration this situation is causing you - please be assured that we’re currently reviewing your case and someone from our Technical & Support team will directly contact you to get this resolved as soon as possible. Many thanks, The EO Charging team

Posted 3 years ago

“Absolutely brilliant. Happy customers.”

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Posted 3 years ago

“EO came recommended Exceeded my expectations. First class from start to finish. Thank You.”

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Posted 3 years ago

“Efficient and friendly service.”

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Posted 3 years ago

“A really neat unit, unobtrusive in its design and function. Having read some negative reviews of the App wasnt sure whether that might be the achilles heel, however definitely not the case. The App is straightforward to set up and use - just make sure to download the EO Smart Home app rather than the EO app.”

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Posted 3 years ago

“It's not pretty. I have to park the car soooo close to the house to plug it in. Next time to make my life much easier I'm having my charger on the garage wall.”

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Posted 3 years ago

“From sending your survey in,to having the installer on site was excellent service and everything clearly explained.”

EO Charging 5 star review on 3rd July 2021

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Posted 3 years ago

“EO's customer service is great - helped us find a reliable and local supplier for the install, and provided a better price than by going directly with the installer.”

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Posted 3 years ago

“Very happy with our charger. It was installed without any fuse”

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Posted 3 years ago

“Every element of the service was top notch including: online guidance so I could conduct my own survey and provide details to show all was 'normal' at my home; confirmation messages, booking info and then a wonderful installer (Domionic) who was a real credit to EO in terms of his professionalism, respect, advice and tidiness. Very impressive all round. Now I just wait for my hybrid car so I can start using the charger!”

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Posted 3 years ago

“Smart and neat charge point. App is straightforward and easy to use. Does just what we need..”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews