EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The EV Charging industry is awash with a variety of options - as a newcomer this was a little bewildering but Charlie and his EO team were very helpful and professional in answering my numerous queries and questions. In particular I have to single out Ashley who installed the unit - super service thank you. I have no hesitation in recommending their services.”

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Posted 3 years ago

“Installed within 1 week of ordering, great customer service and working great with my car. Fast charging in such a great small design.”

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Posted 3 years ago

“The installation was very efficiently carried out and the charger is discrete and very easy to use.”

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Posted 3 years ago

“EO Mini Pro 2 Charger, good piece of kit and great installation completed. App could do with some improvement, hence the 4 stars.”

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Posted 3 years ago

“Excellent service from start to finish. Highly recommended.”

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Posted 3 years ago

“The whole experience has been fantastic. Supportive and knowledgeable staff at every part of the process. I'm really impressed and the product so far seems great!”

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Posted 3 years ago

“The whole process ran very smoothly , I was informed of the process and questions answered promptly. I liked the fact that EO asked for all the information up front, which took a bit of time but enabled them to arrive and now what they were facing and therefore complete with no issues. This approach seems to be different to there competitors which seem to want there money upfront before knowing what the job entails and therefore my lead to hind costs. Scott”

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Posted 3 years ago

“The process is well organised with clear and simple instructions on uploading photos of the installation location and electric fuseboards. Regular texts on progress. The installation team were friendly and efficient, the job was done in 2 hours. Only reason for giving 4 rather than 5 stars was because a couple of times there were gaps of maybe 3 weeks without hearing anything and it left us wondering if we’d made an error submitting something.”

Helpful Report

Posted 3 years ago

Good morning Nicholas, Thank you for your feedback and I'm pleased that the process worked well for you. We continue to review our process, communications, and interactions with our customers. I will pass your comments on the delay in updates to the team and we will work on a way to fill any gaps to ensure customers are updated and have confidence that things are progressing as planned. Kind Regards, Craig Chandler COO - EO Charging

Posted 3 years ago

“The ordering process was very simple, the company EO chose to do the install were very professional and explained the process from start to finish. In a world in which everything seems to be made overcomplicated nowadays, this process couldn't have been much easier. In terms of the charger itself, if you want a charger that's not in your face yet offers all that the others do, this is the one to choose. Thankyou EO.”

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Posted 3 years ago

“Amazing service and a brilliant fitter. Thank you”

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Posted 3 years ago

“I haven't had a chance to use the charging point as my car hasn't arrived yet but the chap who installed the point was very polite and did a neat and tidy job.”

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Posted 3 years ago

“I had looked at a number of charging solutions without success when I saw an advert for EO Charging. I looked up their website and completed the online survey and then arranged to go ahead with the charger. The Electrician who fitted it for me, Brendon, was brilliant and positive, which considering mine wasn’t a standard installation, gave me such confidence. Ed, who I liaised with at EO was equally brilliant and helpful. The charger is also perfect and looks extremely neat. A really fantastic experience throughout:)”

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Posted 3 years ago

“Octopus organised my EOMini pro 2 charge point installation very swiftly with a local installer. Communication was excellent throughout and made the whole process a stress free experience. The installation from WB Electrical Services Ltd was first class. Highly recommended.”

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Posted 3 years ago

“Great Job From Start to Finish. Very Helpful Staff. Installers were great. Couldn’t have gone better. Highly recommend”

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Posted 3 years ago

“I experienced a few problems both pre and post installation which was frustrating, but all were resolved in a very satisfactory manner and will no longer be experienced by any new customers I am told. The company has a keen eye on the customer experience and is keen to retain its base, which is always good to see.”

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Posted 3 years ago

Good morning, We're really sorry to hear that you've had such a frustrating experience with your charger and thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is our number one priority and we would greatly appreciate the opportunity to work with you in resolving these issues - could you please try to contact us again on support@eocharging.com or 0333 77 20383. Please note that we're committed to ensuring your charger is up and running as soon as possible. We look forward to hearing back from you. Best, The EO Charging team

Posted 3 years ago

“Excellent experience throughout. Easy online booking system, prompt responses and updates re my installation, and installation itself was excellent. A great compact and good looking EV charger - would 100% recommendation.”

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Posted 3 years ago

“EO were great to communicate with during my purchase. They responded quickly and communications were clear both in writing and during phone calls. Plain concise English was used to explain items and processes. The charger itself is a brilliant piece of equipment. It is compact, solidly built with a tough paint over a metal frame. It has been reliable, connects and charges instantly and is easy to plug/unplug. It quickly and easily connected to my WiFi and has stayed connected, communicating with the app quickly and reliably. Thanks for a great service & product EO.”

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Posted 3 years ago

“Good service provided”

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Posted 3 years ago

“Excellent service from order to installation. Highly recommend.”

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Posted 3 years ago

“Installation was quick and simple. Only issue was with getting it to connect to the EO system & App. The App still doesn't work so I just use the car's scheduling facility to use the cheapest electricity.”

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Posted 3 years ago

Hi Antony, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that you're experiencing an issue with the EO Smart Home app and are keen to resolve this as soon as possible - we are reviewing your case immediately and one of our experts will contact you directly. Many thanks, The EO Charging team

Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews