EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, and great communication throughout.”

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Posted 2 years ago

“This is a test for a new system.”

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Posted 2 years ago

“Matt did a great job and kept us informed through the whole process.”

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Posted 2 years ago

“Great Install, App Easy to Navigate, Box is so small and neat.”

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Posted 2 years ago

“Selected this charger as it was small and best unlike some of the lumps available from other manufacturers. After just over 3 years, a problem developed with the charger and despite being out of warranty, EO were attentive and understanding and helped resolve the issue to my satisfaction - would recommend the product and the company highly! Keep up the good work.”

Helpful Report

Posted 2 years ago

Hi Greg, Thanks for taking the time to leave us a review, we're pleased to hear we've been able to successfully charge your car and provide support over the years. That being said, we're sorry to hear that your latest experience with our Technical Support service didn't match your expectations. We've flagged your feedback to our Customer Support team who have confirmed that the issue experienced has been reported a couple of months after the expiration date of your product warranty. Meaning that, unfortunately, any costs associated with repair or replacement won't be covered by EO Charging and have to be at the customer's expense. Please note that in addition to the standard 3-year product warranty that you benefited from, we also had extended warranty packages available to cover customers in year 4 and 5. Customer satisfaction is our #1 priority and so we'd love to be able to discuss any of the above information in further detail with you. Please don't hesitate to reach out directly on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging Team

Posted 2 years ago

“Excellent all around, although the delivery of the item was slightly delayed, the installer cracked on so as soon as it arrived it was on the wall and working. I know our job was a piece of cake for the engineer, but he still did a really neat job, many thanks”

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Posted 2 years ago

“Prompt and friendly service and the charger was installed quickly and neatly. Very pleased”

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Posted 2 years ago

“Awesome customer service all around! The head office, survey team and installer were all a pleasure to interact with. A very positive experience.”

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Posted 2 years ago

“The installation process of my EO charger was efficient and straightforward. Communication before the install was excellent, the home survey was very straightforward, and the installers arrived at the prescribed time. The installers were friendly and explained clearly the steps involved, and performed the install with minimal disruption. All in all the service was excellent!!”

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Posted 2 years ago

“It’s really good experience with EO Changing I definitely recommend EO Charging fast and quick service Thanks EO team”

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Posted 2 years ago

“Easy to book, competitive price, kept me in the loop before the install. Great service, installer was on time, friendly, helpful and explained the process well. Very happy overall.”

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Posted 2 years ago

“Excellent very polite,very quick and efficient, left the work area clean and tidy. Set up the app for me and explained how the charger works. Highly recommended.”

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Posted 2 years ago

“Nick was incredibly friendly and helpful and kept me updated throughout the process. The charger is compact and neat and works a treat!! Couldn't ask for better service thanks!!”

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Posted 2 years ago

“Amazing service”

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Posted 2 years ago

“A very efficient installation. Dominic, the installer. did a great job and showed impressive diligence when faced with the odd problem to overcome. Sadly, despite repeated attempts, he was unable to get the EO app to connect online. We don't take delivery of our EV until November but Dominic was able to demonstrate the power connection was working OK. Thanks. Colin Clarke.”

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Posted 2 years ago

“Very helpful all the way through would recommend”

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Posted 2 years ago

“EO Mini Pro 2 charger is very easy to use and installation and set up took less than 4 hrs. I found the smart app a little tricky to set up but had instant reply and guidance from the EO team and it's now working perfectly. Very easy to use. Would recommend.”

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Posted 2 years ago

“Communication has been fantastic throughout. Nick the installer was great as well. Very knowledgeable about the product.”

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Posted 2 years ago

“Well organised install, kept us informed from ordering to completion. Very professional”

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Posted 2 years ago

“Very efficient and straight forward process.friendly helpful and efficient electricianfitter”

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Posted 2 years ago

EO Charging is rated 4.4 based on 1,206 reviews