EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and excellent job done”

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Posted 3 years ago

“The company has been a delight to deal with and a shining example of how a company should be run. Staff are friendly, personable and always helpful . A massive thumbs up from me . Thank you”

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Posted 3 years ago

“Superb Installation by EV Domestic ... just superb in every single way!”

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Posted 3 years ago

“Excellent Customer service and first class fitting service, very pleased.”

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Posted 3 years ago

“Great service and support.”

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Posted 3 years ago

“I called ahead of ordering just to confirm some details and nothing was too much hassle, all info supplied and order then placed. A couple of reminders for when the engineer was going attend so all was good. He turned up on time, very friendly and pleasant guy. Discussed installation site and despite my preferred position being a little tricky - had to drill through garage wall at an angle to get the power cable where it needed to be for the charger position- it was completed very neatly. An explanation followed to ensure I knew how to operate it and assistance also to install and set up the EO Charging app on my phone too. Assured relevant electrical certification would be emailed through, it hit my inbox the following day. I really couldn’t have asked for more. I can now schedule a charge to start when my off peak rate kicks in and generally my car reached the desired charge within 4 hours rather than taking 12 hours meaning it saves me money and hassle. I recommend EO Mini Pro without hesitation, such a neat, tidy, discreet charger ( untethered as I don’t like dangly cables )”

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Posted 3 years ago

“i had a few issues with the charger, but this is normal with any service, there will always be issues with some customers. They have all been resolved after excellent engagement with customer services from EO. I would have given 3 star as an average score if the job was fine, but really this deserves 5 stars as it was top quality customer service where the company did everything in their power to resolve the issues. I would highly recommend EO after this great experience and would hope to work with them in the future.”

Helpful Report

Posted 3 years ago

Hi Henry, We're really sorry to hear that you've had such a frustrating experience with the installation of your charger and thoroughly appreciate you taking the time to provide such a detailed review. The last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - please be assured that our experts are reviewing your case as we speak and one of our team will contact you directly to resolve the situation. Many thanks, The EO Charging team

Posted 3 years ago

“UPDATE: 5th May - Jack was very receptive to my initial feedback and got on to resolve quickly to deliver a non-branded unit and a date to reinstall. Impressive effort and am genuinely impressed! Really challenging time to get some of the answers I needed, but the staff (Charlie) were really attentive and tried their best to answer all the questions I had quickly. Most of the score is definitely the fact I'm disappointed in seeing the final unit branded with Octopus and non-removable...obviously given the cost it's not something I am happy about. Confident that they'll sort it and more than happy to adjust my score in due course!”

Helpful Report

Posted 3 years ago

Hi Ernest, We're sorry to hear that your EO charger doesn't match your expectations and thoroughly appreciate you taking the time to leave us a review. Please be assured that the situation has been flagged with high priority - we are currently reviewing your case and will come back with a status update as soon as possible. Customer satisfaction is our number one priority and we will do everything in our power to help. Many thanks, The EO Charging team

Posted 3 years ago

“Install was easy, had to be done on 2 visits due to my elec set up, downloaded the app without the guide which was a walk in the park. Charges the car nice and quick and looks really good on the outside of the house.”

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Posted 3 years ago

“The hardware is okay but I'm afraid the app leaves much to be desired. Hopefully this will get sorted.”

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Posted 3 years ago

Hi Mark, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we're sorry to hear that your experience with our app didn’t match your expectations. We're currently working in the background on a big update to our app which will feature a host of new options and we will do our best to keep all customers updated. In the meantime, if you have any question feel free to contact us on support@eocharging.com or 0333 77 20383. Many thanks, The EO Charging team

Posted 3 years ago

“Excellent installation, full transparency and great comms during quoting. The engineers then did an excellent job fitting the charger, not the easiest job with the house being 100 years old.”

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Posted 3 years ago

“Brilliant Customer Service. Responsive to e-mails & over the phone. Streamlined process with no issues. The installer (EV Domestic) was courteous and professional. Notified us of arrival time + gave a call 30mins before arriving to ensure everything was in order.”

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Posted 3 years ago

“Can not fault the engineer & his workmanship. Mike was absolutely fantastic as was his colleague who came with him on the 2nd visit. Thank you for a neat job and being very kind to my parents whose property it was being fitted at.”

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Posted 3 years ago

“I have shopped around and got quotes but Colin at EO was the only person who used common sense when looking at fitting the charger. Its was easy to get a quote and you should call them.”

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Posted 3 years ago

“From start to finish the service I received from EO and their installed EV Domestics has been beyond my expectations. The process was simple, everything was clear upfront and the install went smoothly. The Mini Pro 2 unit works great and it is very discreet, which is exactly what I was looking for.”

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Posted 3 years ago

“Really pleased with the charger - it's small and unobtrusive and works great. The app is a little clunky but it has worked flawlessly for me to schedule charging to match my cheap off-peak rates. Can't comment on reliability as it's only been in a week so far.”

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Posted 3 years ago

“Efficient service, installer Jack was a really nice young man who was helpful & clear about any questions”

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Posted 3 years ago

“Excellent job. Tom, the engineer involved, did a very neat efficient installation despite the ‘help’ provided by one of our dogs! I would have no hesitation in recommending EO Charging.”

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Posted 3 years ago

“I spent ages researching EV Charger points and chose the EO Pro 2 because it is a bit more discreet than most of the others. I wanted something that blended in with the front of my house. It's probably the smallest on the market but also very, in computer terms, "smart". Up to now it's been totally reliable and very easy to use. The app that controls it has a simple interface, easy to understand and connects to the socket instantly.”

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Posted 3 years ago

“Excellent communication from the start with regular updates and very helpful staff. The electrical engineer was very friendly and helpful thank you.”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews