EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ash our installer was excellent. Nothing was to much trouble. Top job, very happy.”

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Posted 3 years ago

“Just what I wanted. Helpful efficient service and installation . Thanks.”

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Posted 3 years ago

“Online Quotation Process Really wanted to use this company but was unable to satisfy the 'No metal within 15m of the proposed charge point location' condition on ANY side of my dwelling.”

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Posted 3 years ago

Hi Raymond, Thank you for taking the time to leave us a review - we’re sorry to hear that your experience with our installation process didn’t match your expectations. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to work with you in resolving these issues. Please be assured that we’re currently reviewing your case and our Customer Relationship Manager will get in touch tomorrow at the very latest. Many thanks, The EO Charging team

Posted 3 years ago

“Guys arrived on time. Very polite and helpful. Did a really neat job, my wife’s fussy and even she was pleased. Took me through the software registration, which was probably the most difficult part. Charger working fine, excellent job. Thank you.”

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Posted 3 years ago

“EV are a great company. Matt who installed was charming, very precise and clearly knowledgeable about the product and install process. The whole team at EV were super and I look forward to recommending them to any colleagues or friends who purchase or lease an electric car.”

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Posted 3 years ago

“efficient and god value”

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Posted 3 years ago

“Service from start to finish was excellent from EO Charging. The Charge unit itself is excellent, just what we need for a discreet installation and the ability to match it to Octopus Go to get cheap charging rates gives a great total solution”

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Posted 3 years ago

“Installers were quick, efficient and flexible. Installation is clean and perfectly located.”

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Posted 3 years ago

“Had an approved electrician come and install an EO Mini Pro charging point. The unit met my requirements perfectly and looks amazing in the garage. A few niggles setting the app up due to the unit being far away from the router, but I eventually got it setup and it works great with my car! I can now charge quite a bit faster.”

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Posted 3 years ago

“A great EV charger. I was looking for a compact charger with smart features and the EO Mini Pro 2 is the perfect choice. Hardly visible on the side on my property. Very happy overall. Highly recommended”

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Posted 3 years ago

“Although arriving late for the scheduled appointment with no communication initiated by the customer service team, when the engineer arrived he very quickly got to the task and installed the charger exactly where I wanted it and cleaned and tidied up the area. Great job and I am very pleased with the outcome.”

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Posted 3 years ago

“Charger a neat unit and works well. Some initial teething problems resolved very speedily by Jack in the customer response team. He was especially helpful.”

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Posted 3 years ago

Hi Mike, We’re really sorry to hear that your experience with the installation of your charger didn’t match your expectations and thoroughly appreciate you taking the time to provide a review. Customer satisfaction is our number one priority and we have flagged your feedback to our Customer Relationship Manager who is reviewing your case as we speak – he has just emailed you to discuss the situation. Many thanks, The EO Charging team

Posted 3 years ago

“A small hiccup on the installation (down to installer and not EO). All sorted out very quickly. Other than the tiny oversight, the installer was fantastic. Happy days”

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Posted 3 years ago

Hi Richard, We're sorry to hear that you're experiencing a technical problem with your charger and that you are yet to receive a response from our team. Please be assured that we are committed to getting you up and running - our Technical & Support team are reviewing your case as we speak and will contact you directly this morning. Many thanks, The EO Charging team

Posted 3 years ago

“Fantastic experience from start to finish!”

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Posted 3 years ago

“Fast, efficient, friendly and helpful. No negative comments to report on my experience. The entire process was well handled, easy and clear right from initial application through to final install. Great service and would definitely recommend.”

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Posted 3 years ago

“The service was excellent l could not fault anything the guys who fitted this were very clean and explained everything would recommend this company to anyone looking for a home charger”

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Posted 3 years ago

“Engineers were fast efficient and tidy. The charger works as expected”

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Posted 3 years ago

“EO approved my application efficiently and answered my queries. The installation date was arranged after my new EV arrived to ensure correct positioning of charger. However, the installation team on arrival were critical of various aspects of the house electrics which turned out to be nothing to do with the charger installation. After that the charger installation went very well and is very neat, they ensured the work area was clean and tidy. I would have given 5 stars if the installation had gone smoother.”

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Posted 3 years ago

“It took 3 separate appointments to install the charger. One was cancelled because the installer called in sick last minute. At second appointment it turned out EO had failed to send me all the necessary hardware. Third to finish the install when all the hardware was finally here. EO never informed me I would be send any hardware so I was unaware some bits where missing when the installer arrived.”

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Posted 3 years ago

Hi Joost, Thanks for taking the time to leave us a review - we're really sorry to hear that you've had such a frustrating experience with the installation of your charger. The last thing we want is to let our customers down and fully appreciate the frustration this situation has caused you - we have flagged your feedback to our team and one of our experts will contact you directly to discuss the situation. Many thanks, The EO Charging team

Posted 3 years ago

“Charger works well. Too installation by EV-PV”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews