EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful, friendly and professional service. Would recommend unreservedly.”

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Posted 3 years ago

“Sales Dept good , informative and give confidence you have come to the right Company. The shortfall is in the logistics of the follow through from order to being installed on the wall.. All future customers need to follow up with calls/emails to check that the right hand and left hand are talking to each other in a timely format so there are no hiccups on installation day ... as there was in our experience. The intention is good at EO it just needs to put in ' more fail safe back up procedures' .”

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Posted 3 years ago

Hi Celia, We’re sorry to hear that your experience with our installation process didn’t match your expectations and thoroughly appreciate you taking the time to provide such a detailed review. Customer satisfaction is our number one priority - please be assured that our experts are reviewing your case as we speak and will directly contact you to discuss the situation. Many thanks, The EO Charging team

Posted 3 years ago

“Great service . Leigh did a very neat and professional job . Device was installed within 2 weeks of ordering . Small size wall charger …. Looks great . App is minimalistic and easy to use . Highly recommend.”

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Posted 3 years ago

“Works well with Octopus Go tariff”

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Posted 3 years ago

“Having been nervous about the process of having the charger installed, we were very reassured by Ashley who came to assess and subsequently carry out the work. He was extremely pleasant and professional throughout, creating very little disruption, and we are very pleased with the end result. We would have no hesitation at all in recommending him. He made sure we had downloaded the app correctly and that the charger was working before he left. The process of applying for a charger is over complicated and off-putting but telephone advice is helpful.”

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Posted 3 years ago

“Have only used this once so far, but all worked perfectly. Installation by the engineer extremely neatly done with advice on the best location for using it. BUT - the app has been totally useless and makes the charger redundant as a piece of smart equipment. The installation engineer did not assist with the app as I read later he should have done but I suspect that is because he knows how bad the app is. Read other reviews of the app to get a good feel for it. I would have used the smart side of the quipment had it functioned. The reviews I've read don't encourage me to waste any more time trying to get it to work. I'm content that I have a good way of charging the car simply by plugging it in and I believe that software in the car itself may substitute for some of what the app would have done. To EO.... SORT OUT THE APP! People keep telling you. And when you have - do let me know. I'll try again, then.”

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Posted 3 years ago

“Installed , quickly and easily with no fuss”

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Posted 3 years ago

“Installed neatly and looks great!”

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Posted 3 years ago

“Overall happy with the charge point. Requesting the quote and booking the install was a very easy process. The charge point is one of the smaller discrete wall points that I was looking for. Install was straight forward and the local installer was very helpful. App is basic but easy to use.”

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Posted 3 years ago

“Installer turned up on time, did a very neat job and tidied up afterwards. He appeared surprised when I asked him to go through set up of the App and to actually get the car charging. I have used the EO App since and initiated charging from the car and via the UVO car app successfully. I cannot seem to find out how to change the tariff in the EO app. Posted on Fb and got lots of complimentary comments about how neat the charger looks. I am very pleased with my choice of home charger.”

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Posted 3 years ago

“Great service from first contact through to installation. Very friendly sales team with an easy to follow application process and very knowledgeable engineers on site during the install”

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Posted 3 years ago

“The engineer who installed the charging point was very polite punctual and worked in a very clean way. The only thing I didn’t like was the process of ordering the point. There was lots of emails going backwards and forward. But I have to say that Jade was very helpful and patient. The only suggestion I have is that someone comes Otto do a site survey. The point is easy to use and set up.”

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Posted 3 years ago

“The EO Mini pro 2 is everything it needs to be and looks great too (without being the size of a dustbin lid, unlike other wall mounted options). The app works well with the car and vice versa so control is easy to manage. Great install from RollingsEV (recommended EO installer). Good advice from the quote team and an amazing job from the fit team on the day Downside is I can only give a maximum of five stars....”

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Posted 3 years ago

“a classic example of good user friendly attitudes from start to finish. I had started an enquiry with a multi national company and gave up in despair at the performance. These guys did the job with no problems or hassle.”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Does the job”

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Posted 3 years ago

“Brilliant, great service and support from start to finish, quality materials used to complete the installation.”

EO Charging 5 star review on 1st June 2021

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Posted 3 years ago

“Engineer was amazing, proper professional and neat installation with great communication before he arrived well done!”

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Posted 3 years ago

“Very good service all round, from the staightforward process of setting it all up (shout out to Jade - Home install team) to the installation service which was pain free done by Matt, EO met and exceeded all expectations.”

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Posted 3 years ago

“Cannot fault the service or the help given. EO have been brilliant in every way and the fitted charger is neat and unobtrusive. We have not yet tried the App so cannot comment on it”

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Posted 3 years ago

EO Charging is rated 4.4 based on 1,206 reviews