“I would put zero stars if I could, but I can’t so they get one. We were not told vital Information when signing up for our contract. We feel like they took advantage of us as first time home owners/ renters.
After three months of our contract they sent us a huge bill telling us we’re in debt, despite telling us before that it’s okay to go over your usage in winter because you’ll make up for it in the summer.
Do not go with them. They also wanted to increase our energy bills before after only three months of signing a year long contract. Terrible service.”
“Smart electric and gas meters were meant to be fitted in December but they only changed the electric as the technician was not comfortable to change the gas. Over a month later the gas meter was also changed, appears both should have been done at the same time, we're still waiting for the in home hub. There has been countless emails and phone calls and there's always a delay, we've sent many pictures to prove the meters have been changed, shouldn't this have been done by the technicians fitting the meters? Callbacks have been promised and not delivered they said they'd keep us updated but go weeks without any update.
It feels like staff either do not read file notes, leave insufficient file notes or there is just a complete lack of communication with departments, this needs to be improved upon.
This began at the start of december and as of todays date, 3 months later, we still don't have the in home hub - would not recommend.”
“Disgusting company with dreadful customer service, avoid.
Broke DD rules, ignored official complaint and then have the cheek to damage credit score by lying saying customer is in default.”
“No gas going to the property. Called out British Gas engineer at cost of £60 to be informed that smart meter needed updating. Wanted to know their policy on updating their equipment as don’t want this to happen again but they refuse to answer this question as I am the landlord and it is in the tenants name. As soon as the tenant vacates I will be wanting answers but will NOT be using these anymore!”
“You have miscalculated my consumption a year ago.....after many discussions and emails still not been resolved. You are expensive and i am very happy to leave E.ON”
“Like millions of other consumers I am afraid of how the energy price market works to the benefit of the power companies MASSIVE PROFITS and the detriment of ordinary consumers. This company wanted me to increase my Direct Debit to a mi mum of £195 when I already had a three figure credit on my account. I know of there consumers who are even worse with over £1000 in credit and demands for increased Direct Debit.
I challenged Eon Next on this, in writing, via email. AS I am retired and living on a state pension I made the time and they do not enjoy having to respond in writing but it works! They checked their records and informed me that my average spend is £113 per month for Gas and Electricity. I demanded that they lower my Direct Debit to £113 per month and immediately gave them a manual reading again. This became a credit on my account again after my direct debit and I insisted, as is every consumers right, to have the credit "returned to the account from which it originated as her the Direct Debit guarantee". If you want to copy and post that phrase for your own use please do so.
I challenged them on the fact that the monies, £millions, of customers monies was in their bank account but they said that it is not their money. I responded with either pay the money back "to the account from which it originated as her the Direct Debit guarantee" or start paying me interest. The monies came back to my account.
I now send a meter reading 2 days before my direct debit which means by the time the bill is calculated my payment has been made and they have an accurate reading. I then demand a repayment of the outstanding balance if it is in excess of my Direct Debit amount.
So far I have received refunds of a couple of hundred £, of my own money, and a power company is not quietly making even more profits at my expense.
Pleas feel free to use the above to cut your outgoings as we all need help during these times.”
