“I prefer group classes and this gym offers a wide array.
The spin and body pump instructors all provide a great experience. But I look forward to Thursday mornings most of all. Felicia leads a challenging, high energy spin class then transitions to an exceptional strength and mobility class (my favorite class of all!!) It really combines the best of both aerobic fitness and recovery!
I am so grateful ESO moved into our community. It's a GREAT gym offering GREAT value!”
“SOL at EOS Gilbert off Baseline is amazing. Also helpful, also friendly and very good at her job! This location also is top notch. Clean, all the staff is so friendly and helpful, tons of equipment and always improving things for the members. Highly recommend!”
“EOS is one of the worst gyms I have ever dealt with. I went in to sign up for a membership, but they deceptively enrolled me in personal training as well, even though I never requested it. I only discovered this later.
To make matters worse, canceling either the membership or the personal training is unnecessarily difficult. They do not allow you to cancel both at the same time. First, you must wait 30 days to cancel the personal training, and then another 30 days to cancel the membership.
It feels intentionally designed to trap customers into continuing payments. I believe a consumer protection or legal authority should investigate these practices.”
“Don’t get a membership there , gym is always packed , it gets very crowded and no parking space, plus be careful on signing up because the have fee that will commit you to pay for 4 months if you decide to cancel. And they willl report you to the bureaus.”
“Specific location on Argosy, Tampa. Pool water is always cloudy. They also rented out a lane for swimming school to teach babies. The pool water can be a bit more clean.”
“I am a fairly new member of EOS Fitness. I have been to other fitness health clubs in the past; but, none compare to EOS. They have everything you need to get in shape and stay in shape. I have hired a personal trainer at EOS. His name is David. David is the most professional and knowledgable trainer I have ever had. David is not there just for a 9 to 5 paycheck. David cares about his clients. Everytime I meet with David this man asks about if Im staying on my diet and if im regularly doing my important “off-location” excercises and stretching. David has the personality that gives you the “incentive” to make you want to achieve your physical goals even more than you normally would. I am very happy with EOS Fitness and would recommend this gym to anyone who is serious about wanting to feel better health-wise and look better appearance-wise.”
“I had an extremely frustrating and disappointing experience with the front desk/sales team at EōS Fitness.
The representative, Korel, provided misleading and incomplete information when I signed up. He explicitly told me there would be no enrollment fee ($49), that it would be $1 to join, and that I’d get the first and last month free. I even double-checked before signing, and he confirmed my monthly charge would only be $24.99 starting the next month, with no additional fees.
At no point did he disclose the $59 annual fee.
Only after receiving the digital agreement did I discover that my next payment would actually be $59 + $24.99. When I tried to clarify this, I was completely ignored. Korel avoided addressing my concerns, and the manager was no help either—constantly making excuses, staying on calls, and making me wait for nearly an hour without resolution.
This felt deceptive and manipulative, like a deliberate attempt to trap customers by hiding important fees. Once you sign up, they show little to no concern for customer support.
Overall, this was a terrible experience—unprofessional, misleading, and extremely poor customer service. On top of that, the cancellation process is unnecessarily difficult, adding to the frustration.
I would strongly advise others to be cautious and thoroughly review everything before signing up.”
“I’m writing to express my frustration with the cleanliness and management at the EOS Fitness location on Linfield in Sunrise.
While the staff has always been friendly and professional, the condition of the men’s locker room has been consistently unacceptable. In particular, the shower areas frequently lack soap, and this issue has been ongoing despite me reporting it to staff more than eight times.
This is not a new concern—I previously left EOS Fitness for the same reason, and unfortunately, nothing appears to have improved since returning. Basic hygiene and maintenance should be a top priority for any gym, and it’s disappointing to see such a lack of follow-through.
At this point, I do not feel comfortable continuing to pay for a membership at a facility that does not maintain proper cleanliness standards. I plan to cancel my membership next month.
I strongly encourage upper management to conduct unannounced inspections over the course of a week. I believe this would quickly reveal the issues members are experiencing.
I hope this feedback is taken seriously and leads to meaningful improvements.”
“I would have given it a 0 if I could. Don't fall for the sign up special, a 1.00 down and 9.99 a month no comment. You have to give a month canellation notice, but they charge you the annual free within the 1st month. They should just charge you 86.75 up front, because it's what you will pay anyway. Within the 1st 2 weeks I was not happy with my membership. The only time I could workout was during peck hours. I was told it would be less crowded during other hour, but it was the same. Finding parking was terrible, the gym was too small and crowded, and lacked the equipment I like. I should have never joined so soon, but was was told that it would not be so crowded at non peck times.”
“Buyer Beware
Canceling this membership was nearly impossible. I moved out of the area in June 2025 and attempted to cancel online but couldn’t. I then called and was told my membership would be canceled—yet they continued billing me.
When I went into the gym, the manager said I had to email her to schedule a time to come in and cancel and discuss the incorrect charges. I sent the email and never received a response.
The gym itself is also extremely loud, often dirty, and overcrowded with teenagers, making it hard to get a proper workout. Very frustrating experience overall. Be cautious before signing up.”
“Group fitness classes were the reason for me to sign up. Big shout out to Janelle, Patty, Lonee, Janice and all other Trainers for giving us the motivation to exercise, improve mobility and to loose weight.”
“Shady shady shady! I had an awful experience with EoS a few years ago regarding incorrect billing for personal training. It took me 8 MONTHS and constant emails and phone calls to resolve the issue. Then recently I called to find out what I needed to do to cancel the membership and was told that the phone call would serve as my 30 day notice. That turned out to be a lie. The woman could have easily instructed me to send an email to a specific email address in order to cancel in writing but instead she just lied to me. I have been billed over and over again. Predatory billing practices of the worst kind. Skip this gym and go to Mountainside Fitness instead. Much better atmosphere at Mountainside and excellent customer service!”
“Terrible customer service. I went to sign up for Silver Sneakers which is free with my health care and was excessively pressured to pay for personal training by Marianna. Went back a few days later to cancel and almost 2 months later am still being billed. When I tried to cancel they said I had to go through trainers that were not available that day. Spoke to manager and he was unable to cancel. Spoke to head of personal trainers and he said it was cancelled. I am still being billed. Went to cancel in person twice in the beginning of January. Then called in January to cancel. Called two days ago. Still not cancelled and still being billed. Would not recommend this gym as they are completely disorganized or unethical as they took advantage of an older person with a very hard sell.”
