EOS Fitness Reviews

Name: EOS Fitness
Rating: 3.61

3.6 Rating 155 Reviews

64 %

of reviewers recommend EOS Fitness

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3.6

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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EOS Fitness 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

EOS Fitness 1 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm new to this area, but happy to see the location at 51st Av & W Olive. I'm way out near 114th Av, so it's still a ways, but as stated happy there is one reachable! I stopped in today (Thursday 10-9-25), briefly, and Andrew was AWESOME! Extremely pleasant and helpful in providing information to assist me. His kindness left me feeling excited to go back as soon as possible. 🤗”

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Posted 6 days ago

“I love working out here , the employees are so nice”

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Posted 1 week ago

“While reading other reviews for EOS, it is extremely obvious that my experience at EOS Fitness is not unique. I heard about EOS fitness through a family friend and joined him as a guest. When I told my friend about EOS, he thought it would be cool for him and me to go, but we would still need passes. This is when we learned about the seven-day free trial that EOS offers. In the end, my friend and I ended up signing up for this seven-day free trial. Once we arrived at EOS, we were told that I would not be able to enter. Why wouldn’t I be able to enter? EOS’s “free” seven-day trial only allowed people 18 and older, and people living within 10 miles of the gym, which is practically hidden on their website. For context, I am currently 17, and we do not live within a 10-mile radius. Due to this, my bud and I were pretty bummed out. My bud was called by EOS countless times; eventually, he called back and got hold of Will after expressing his disappointment. The assistant manager, Will, told us to sign up with only a dollar down. He was very pushy and wanted us to sign up at that very moment. Will told me to lie about my age, and he even offered to call my parents for me to ask for their permission. Neither Will nor I asked my parents for permission. Will told us that if we canceled within 3 days of signing up, we would only be charged 1$ (with weekends not counting, which is explicitly said on their website. It will be shown in the following picture.) We signed up on Thursday and attempted to cancel on Monday, with Saturday and Sunday being considered a weekend, not counting towards our 3 days. The day of cancellation, my bud and I approached the front desk expecting a quick cancellation process. Despite us canceling within the 3 days, the cancellation process wanted to charge us $120.67 in total, with nearly 60$ for a yearly fee( A YEARLY FEE ON A 3-DAY MEMBERSHIP). Due to this, we asked to talk to Will about our issue. Will was extremely disrespectful, asking if we were even interested in the gym membership in the first place, rather than helping us to fix the issue. Based on the 30 seconds that I spoke with Will, it seems that he has roid rage without any of the gains. To finish my review, I thought I would add a quote from my gym bro. “The same machines are at Planet Fitness, we can get the same workout without their outrageous costs” - Gym Bro Overall, the gym isn't friendly towards beginner lifters (the cables start at 22 pounds), and the managers seem to be very terrible at their job and only know how to escalate situations. There are a handful of hidden and deceptive practices, and EOS is clearly only interested in your money. “EōS Fitness’ High Value. Low Price. (HVLP)® gyms are accessible to everyone and welcoming to anyone.” “ll guests must be 18 years of age or older, or 16 years of age or older accompanied by a legal guardian” (I had a legal guardian with me during the 7-day free trial, but was still denied entry on that day)”

EOS Fitness 1 star review on 8th October 2025

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Posted 1 week ago

“Amazing gym”

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Posted 2 weeks ago

“I have been a loyal member of this gym for 3 years, and unfortunately, this has turned into the worst customer experience I’ve ever had. The gym advertises that if you bring in 3 new members who stay for at least 3 months, you receive a complimentary year. I fulfilled my end of the deal, and my free year should have started in January 2025. Yet, here we are in September, and I still haven’t received it. For months, I’ve been following up, wasting countless hours retelling the same story over and over because staff turnover is constant and nobody takes responsibility. Instead of handling the situation, I’ve been bounced around and ignored. The last straw was when I spoke with Michael Laguna, who claims to be a manager. Instead of stepping in with accountability, he tried to hand me the contact info of the person who has been denying me this complimentary year all along — effectively dumping the problem back on me. After months of runaround, he expected me to start over yet again. On top of that, he was disrespectful and dismissive. Completely unacceptable. I immediately emailed him to cancel both my membership and my son’s, and he hasn’t responded. I also emailed the general manager, Brandon Tsutsui, explaining the situation and requesting cancellation, and he too hasn’t replied. This gym is a complete disaster. Staff changes constantly, no one is accountable, and management clearly doesn’t care about their members. It feels like a cheap gym — and unfortunately, they behave like one too. Do yourself a favor and avoid this place.”

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Posted 3 weeks ago

“Tiffany is the best and made sure we had a great workout. I’ll be coming back”

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Posted 1 month ago

“Does anyone know if EOS is under new management or if the company is having financial problems? The people working the front desk are constantly turning over. They’ve reduced the number of classes drastically. I use to go almost every day. Now I only take a couple classes a week. The clock in the sauna must have stopped working because it was removed. After mentioning it to the “front desk” a number of times, was told it wouldn’t be replaced. I believe it’s a safety issue. Many of the womens locker locks don’t work, but it appears to fall on uncaring ears. Some machines go a long time before being repaired. I am now considering looking for another gym.”

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Posted 1 month ago

“This is a very underhanded company. I was “sold” a gym membership in Boca Raton, for a pre-opening rate. The gym was supposed to open in two months. 10-12 months later they started charging my credit. When I tried to cancel, I went to the gym. They were not helpful wanting to charge several months of service I never received. The only time I ever set foot in the gym was to cancel. The local folks were no help, and there is no phone or contact listed at corporate to resolve the disagreement. Today I received a notice from a collection agency for unpaid billing. Total BS, from a company that I had only visited once in an effort to cancel. Caveat emptor - let the buyer beware!”

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Posted 1 month ago

“Yvonne Holk—our fitness queen—is so positive, helpful, and just plain great to be around. She’s exactly who you want in the morning (or anytime) to get your brain fired up and ready to work. Her know-how and spot-on feedback keep me coming back for more—even when she “beats me up” a little. 💪”

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Posted 1 month ago

“Give my handicap husband some place close to home to work out. Nice easy going personal.very helpful . Clean !”

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Posted 1 month ago

“I had a great experience at the Hwy 6 and West Rd. Location in Houston, TX!!!! Thank you to Christian for his help and patience. Beautiful facility and welcoming environment.”

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Posted 1 month ago

“EOS is an amazing place. This gym was truly worth the weight. I know many people say the gym is packed, you just need to find the right time to come. The classes are amazing and I am taking advantage of all the amenities that come with the Will power membership.”

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Posted 1 month ago

“Daniel was a great help and I felt very welcomed!”

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Posted 1 month ago

“It's a great gym, family friendly, best gym that I have been to.”

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Posted 1 month ago

“I canceled my membership after 9 days. The gym is always very crowded. There were incidents of arguing with other people over equipment. I found that really annoying.”

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Posted 2 months ago

“I canceled on my 5th day and they said they were going to charge me anyway even though clearly it says I wouldn’t be if I emailed my cancellation which I did. So I’m very unhappy with this gym.”

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Posted 2 months ago

“Love my gym. Only problem is their “Family plan” isn’t actually that. If there are only 2 people it’s $22 PER PERSON per month and the annual fee for EACH person on the plan. So really you’re only saving $8 per month.”

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Posted 2 months ago

“Eos is a really great gym and I fee welcome”

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Posted 2 months ago

“This place is a headache and stay far, far away. They are not transparent in their billing practices to the point of being unethical and immoral. I was straight up lied to on the phone and given misrepresentations. I went to the club and met with David Pacheco ,Operations Manager an arrogant person, I was dealing with Bria Jackson when I cancelled all my training classes and my membership because I was being billed for training that I didn’t have as of today no one had reached out or respond to my emails and letters. I’ve submitted several emails and even mailed out copies of the membership cancellation notice since June 2025 , was told by the arrogant manager that he was going to submit a cancellation request again on 7/28 and still waiting for cancellation notice or an approved for a refund but still pending. Honestly even gave me emotional distress and anxiety.this company doesn’t even care”

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Posted 2 months ago

“This has been by far the best gym I have enrolled in. I love everything they offer.”

EOS Fitness 5 star review on 8th August 2025

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Posted 2 months ago

EOS Fitness is rated 3.6 based on 155 reviews