“The pool and hot tub have been closed for months at the Rome location and the project they claimed they would be turning that area into more space for equipment has not even begun. Its still just an empty pool. This location is always extremely busy and over crowded making it hard to fit a routine in daily if your only time to go is in the late afternoon after work hours. to top it off they have MULTIPLE machines broken with no repairs in site for weeks. There is entire row of leg machines that have been down for at least a month. There's more yellow tape at this gym than a crimes scene.”
“Hello, my name is Jorge Calderón. I was about to sign up. Derek treated me very well. It was my third day trying the gym. Unfortunately, I mentioned it to a friend that we could write together and I took him. They didn't let him in and refused to give him a free pass. He had just moved to Altamonte. The manager from Wednesday afternoon was a guy with no criteria. We had a bad time. The truth is, he decided not to sign me up. We were poorly trea”
“Terrible customer service. They take advantage of their customer. They take from their customer accounts as they please and charge you unfair late fees.”
“I attempted to have my insurance card validated in order to start my membership.
Two reps attempted to up-sale me other amenities. It was a hard sale and reminded me of what I experienced with my Time share. I explained that I couldn’t afford the up-sale, but the pressure to buy was maintained by the reps. I didn’t get the impression that they cared for me as a customer and client, but were only interested in my money….very disappointing!”
