Epic Cosplay Wigs Reviews

Name: Epic Cosplay Wigs
Address: 13 Orchard Rd, Ste 106, Lake Forest, California
Rating: 4.84

4.8 Rating 3,139 Reviews

97 %

of reviewers recommend Epic Cosplay Wigs

4.8

Based on 3,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Epic Cosplay Wigs 5 star review on 5th March 2025

1630

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wig was great but I was very unhappy about having to pay an additional $20 in order to pick up my package from the post office. I was not told there was an extra fee, I already paid almost $80 for the wig and wefts to be shipped. Won’t be ordering again.”

Helpful Report

Posted 3 years ago

Hi Petra! Thank you for your review! In regards to the extra $20 that was charged by customs, we did inform you about the possible fee in the shipping options at checkout. This is what our international customers see when they get to pick their shipping method: -Parcel International Standard (4-10 days): Duties, Taxes & Fees NOT Included. May Be Due Upon Delivery -Parcel International Direct Priority (4-8 days): Duties & Taxes Included Total includes taxes and duties You ended up picking the first one. Let us know if you have any questions! Thank you.

Posted 3 years ago

“I really want to like and support you guys, but I never seem to have an easy time with your wigs. This time, I need to trim the bangs on all the wigs I ordered and every one of them came with a very stubborn fold/wave in the bangs that makes everything asymmetrical and makes cutting the wigs much more difficult than it should be. I feel like with straight wig fibers, I shouldn't have to fight folds and creases like this. And with style-able wigs, it shouldn't be this much of a battle just to reach a neutral starting point. Unless I need a wig as-is out the bag, I can't imagine I'll return to Epic again.”

Helpful Report

Posted 3 years ago

Hi Alexandra! We appreciate you leaving a review about your issues with our products. The reason why some of our wigs get these random folds and waves is because it's folded/packaged in a bag. You can remove the folds by using a basic flat iron on it. Just like how sometimes clothes have folds right out of the package as well because it's folded and packaged. Let us know if you have any questions! Thank you.

Posted 3 years ago

“See below review for the specific wig.”

Helpful Report

Posted 3 years ago

Hi Laura, we are really sorry about this! If you believe you received a defective wig, can you please email us at support@epiccosplay.com with some photos of the issue? Please add "attn tiffany" to the subject. If you ended up receiving a defective item, we would be more than happy to send you a free replacement! Thank you.

Posted 3 years ago

“Got my order in time but the quality of the wig is not worth the price.”

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Posted 3 years ago

Hi Krista! Thank you so much for leaving your review. We are so sorry that you are not satisfied with your purchase. We will have one of our team members reach out to you. Thank you!

Posted 3 years ago

“Did not come pre-styled like in photo and was very tangled, but I managed to make it work.”

Helpful Report

Posted 3 years ago

Hi Devon! We don't style our wigs when we take photos of them so the product photos should've been "Un-styled". We are so sorry that your wig came in tangled. That should not have happened. If you would like to get a brand new one, please email support@epiccosplay.com with "attn tiffany" in the subject. Thank you!

Posted 3 years ago

“I bought a lace front wig but i really didnt care for the quality of the actual lacefront. I probably wont buy from this company again to be honest.”

Helpful Report

Posted 3 years ago

Hello! Thank you for your review and for your honest feedback. We're so sorry about this. We'd really like to resolve this issue for you. Please send a message to support@epiccosplay.com with "attn Tiffany" in the subject. Please let us know what the issue is with your product (any feedback helps us improve the quality of our wigs) as well. Again, we're so sorry about this! We hope that you email us so we can find a solution for you.

Posted 3 years ago

“ordered 3 wigs, very good quality but one does not match the color I ordered”

Helpful Report

Posted 3 years ago

Hi Andrea, we are very sorry for the inconvenience. Would you like to return your wig for something else? Please email us at support@epiccosplay.com and add "attn Tiffany" in the subject. Thank you!

Posted 3 years ago

“I thankfully wound up getting my wigs late but when I tried emailing the company regarding the matter before I received my order, nobody responded to me”

Helpful Report

Posted 3 years ago

Hey there! We're sorry we didn't get your email! Did you try sending an email to support@epiccosplay.com? Because I actually just tried looking up your name, Order # and email and I don't see any email messages using those information. I also checked the spam inbox and found nothing >_< As for the late shipping, I see that you selected the standard shipping of 3-9 business days, and according to the tracking status, you got your package in three days, which is actually pretty fast considering it could take up to 9 business days. Please let me know if you have any questions or concerns regarding what was mentioned here! Thank you.

Posted 3 years ago

“They have a decent selections, and for good prices.”

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Posted 3 years ago

Thank you so much for your review! We are always trying to find ways to improve our products and services. If you are able to provide us a reason why you gave us 3 stars, it would most definitely help us! Thank you. ^-^

Posted 3 years ago

“Only bought one wig from here and it was bad quality but... Maybe they have other good things? People like them a lot.”

Helpful Report

Posted 3 years ago

Hi Emily! Thank you so much for leaving your review. We're so sorry to hear that you are not satisfied with your wig. If you haven't yet, could you please send us an email to our support team regarding your wig? We want to help! support@epiccosplay.com

Posted 3 years ago

“Wig is great quality and perfect for what I need. But a bit tight for my head size and not much stretch.”

Helpful Report

Posted 3 years ago

Hi there, thank you so much for your feedback! We are really sorry to hear about this. Our wigs are one size fits most and that can be a challenge sometimes. If you purchased a prestyled wig (ie: Gaia, Phoebe, etc), please try removing the hairties, putting the wig back on your head and then retying it while it's on your head. What this does is it reshapes the wig into the shape of your head. Thank you!

Posted 3 years ago

“I want to love epic but I'm a little underwhelmed atm. Haven't opened one of my 3 wig because of being a bit meh with the other two”

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Posted 3 years ago

“Delivery time and thickness of wigs are great. The styles not so much.”

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Posted 3 years ago

“Easy and quick checkout and shipping!”

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Posted 3 years ago

“The wigs were cheap and shipped out fast. The wigs weren't quite the quality I expected”

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Posted 3 years ago

“The thing that's keeping me from rating it five stars is the return policy. I had to return a wig that looked like a different color in person than online, and apparently the only refund option is in store credits. Refunding in store credits isn't good, and it's something I dislike incredibly.”

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Posted 4 years ago

“Not about the company, but the wig itself. It's quite easy to see the cap through the fibers without any sort of styling. This also restricts the amount of styling that can be done to it. Fiber and cap quality are fine, but I don't believe this wig is worth the $42 I paid for it when I can see the cap so easily.”

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Posted 4 years ago

“Shipping was fast.”

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Posted 4 years ago

“It’s a good wig the only complaint is the length and the split has parts where you see the middle and front you can see the wig seem”

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Posted 4 years ago

“Your website is hard to navigate and your wigs are slightly overpriced. But I still will use your product.”

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Posted 4 years ago

Epic Cosplay Wigs is rated 4.8 based on 3,139 reviews