“It took 6 weeks for my items to arrive. No communication about what the problem was until I emailed them. Items did not arrive for the event in which they were intended for”
Thank you for your review Desi, the items that took longer to arrive were your LeMieux pre-order items.
They were released by LeMieux on the 9th of October, in stock with us on the 11th and arrived with you in the USA on the 13th. We are sorry to hear that they weren't available in time for your event
Equiflair Saddlery
Thank you very much for your five star review Tracey! We are delighted to hear that you are happy with our product range, customer service & that you would highly recommend us! :)
Hi Nicola,
Thanks for your review, I believe we spoke to you in regards to this. We provided you a free returns label. I have checked the tracking on this return label and it appears that the label has not been used. When we send something incorrectly, as we freely admit we did here, we provide a free returns label. As soon as we get confirmation the item is being returned we will ship the correct item out to you. It has been sat waiting for confirmation of your return. Simply use the free returns label and we can rectify the problem for you.
Many thanks,
Equiflair
“This was my first time purchasing from Equiflair and it was such a smooth process. The website was easy to navigate and find what I needed, placing the order was a breeze and confirmation emails kept me up to date with delivery progress. The order arrived on time and in good condition. Really pleased with the experience and will buy from Equiflair again!”
Thank you very much for your five star review, we are very glad to hear that your first order from Equiflair Saddlery was easy and enjoyable! Also glad to hear that you are happy with our communication & that your order arrived promptly and safely, if you need anything else, we'll be happy to help :)
“Nothing but a 5 ⭐️ service from Equiflair. An absolute pleasure to deal with and are now my go to equestrian Website when I’m looking for top quality items at amazing prices”
Thank you very much for your five star review Jessica! We are delighted to hear that you rate us so highly & that we are now your go to equestrian website :)
Thank you very much for your five star review Amanda, we are very glad to hear that the Mountain horse boots were ideal, the returns process was easy & that postage was prompt :)
“Extremely happy with the wonderful products and amazing service offered by this company. Purchased from them direct and also via eBay. 100% every time.”
Thank you very much for your five star review Jessica, we are very glad to hear that you are happy with our service & product range, and that we have been able to consistently meet high standards :)
Thank you very much for your five star review Kristen, we are very glad to hear that you are happy with the quality of our LeMieux range, our pricing & prompt postage :)
