Thank you very much for your reviews Orla, we are very glad that you rated each of our products 5 stars, if there's anything we can do to improve & make your overall experience 5 star next time please feel free to let us know via:
contactus@equiflairsaddlery.com
:)
“Love my new boots! Fabulous fit and comfortable immediately. As a disabled rider with lots of scar tissue on my left leg which can quickly become inflamed, this was important to me. Delivery wasn't quite as speedy as the courier's professed to maintain, but got here the day before my competition which was a relief as the zip had gone in both my other pairs of boots within days of each other, hence my order. Correspondence with Equiflair was answered in a timely and courteous manner. Will definitely shop with them again.”
Thank you very much for your review and picture Jane, the boots look great! :) sorry to hear the courier wasn't as quick as they promised but we are very glad to hear that they arrived in time for your competition. Also good to hear that you are happy with our level of communication, we hope the boots served you well on competition day and continue to do so in the future! :)
Thank you very much for your review Emily, we are glad to hear that your order arrived quickly :)
If there is anything we can do to make your experience 5 star next time, please let us know via:
Tel: +44 (0)1484 506166
Or
Email: contactus@equiflairsaddlery.com
Thank you very much for your review, we are glad to hear that you are happy with the quality of the product and our efficient service :)
If there's anything we can do to make your experience 5 star next time, let us know via:
01484 506166
or
contactus@equiflairsaddlery.com
Hi there,
Sorry to hear you felt the delivery was slow. Order was placed at 6pm on the evening of the 20th and the free delivery selected. Free delivery was the 2 - 5 working days. The order was delivered on the 24th which was the 3rd working day. We do offer an express and next day delivery service, but these options are not free.
“The saddle is perfect for us as it looks smart , lightweight ,great for all disciplines ,comfortable and most of all great value for money .My only criticism is the girth straps don’t wear very well they tend to crack quite quickly so they will have to be replaced ,which I would of liked the choice of when buying it to come with synthetic or leather .
Many thanks
Carol”
Hi Carol, thank you for your feedback! If you'd like to get in touch with us via:
01484 506166
Or
contactus@equiflairsaddlery.com
We'd be happy to help :)
“Goods arrived quickly & in perfect packaging, sadly boots too long for me & had to return.
Only drawback of the entire transaction was having to pay to return the product which as a costly affair given the value of the boots and the weight of the package!”
Thank you for your review, we're glad to hear that your order arrived promptly but disappointed to hear that the boots weren't the ideal fit. We do hope that you find an ideal pair soon!
Thanks for the review Elizabeth, we do try to get our goods delivered as quickly as possible, the double bank holiday / Easter weekend may not have helped though!
Thank you for your review Veronique, we're glad to hear that your Lemieux polo arrived safely, we always strive to have orders delivered as quickly as possible
“Requested to add to my first order a few hours later and the denied me. I paid $21 each order for shipping and they shipped both orders in the same box. Completely stuffed and the box was not even good enough to not get beat up on the way here and then there was $71 in duties taxes. Wish it wasn’t so much in shipping if the box was going to be so weak.”
Thank you for your feedback Jill, the cost of shipping is calculated via weight of items rather than the number of items in an order & duties/ import taxes are at the discretion of the receiving country and unfortunately beyond our control. We do hope the items contained within the box arrived safely & that they arrived within 48 hours as promised by the courier as part of their premium delivery option
“Happy with the service I have received, easy to order on the website. The package was fine when the parcel arrived but the box if I’m honest was damaged on all 4 corners, was hoping to put a post up on social media to advertise but it didn’t look to good. The flex magnets are scratched on one stirrup (for the price would have expected a little more care and them to arrive unmarked)”
“Had what I was looking for in the size I wanted. It arrived promptly. If there was anything I 'd change - the price could be more competitive, at the end of the season - but made purchase because in stock in my size.”
“Very prompt service.
Only wish clearer information was provided at checkout about discount codes, as I ended up paying for a mask I didn't want that was incorrectly advertised as free at checkout. I only found out after I paid!”
