Thank you very much for your review Katie, we are glad to hear that you are happy with our service, that the product was as described & that delivery was prompt :)
Thank you very much for your review! We are glad to hear that delivery was prompt, that you were able to make use of our discount code & found our service very helpful :)
Thank you very much Alex, we always appreciate getting reviews from our regular customers & are very glad to hear that our delivery was prompt and excellent service has been maintained :)
Thank you very much for your review Laura, we are delighted to hear such positive feedback! Glad that you rate our service so highly, are happy with our communication and would recommend us, thank you :)
“They refunded my entire order instead of just my boots. It’s a pity, I really wanted the other items. I ordered again in good faith, waiting about ten days or more now on my entire order because a single one of the items isn’t available yet. I won’t be ordering again. I went to Horze and robinsons after this. Lovely items, horrendous way to run a business or treat customers.”
Hi Emma,
Thanks for your review. Just to clarify again why your order was refunded in full. The order was made with a discount code that offered 20% off on an order over a certain value. When you asked to cancel the boots as you had ordered the wrong item it put the order well below the threshold for the discount. This was explained and the order was refunded in full as you were no longer eligible for the discount code that you had applied.
Hi Sally,
We provided you a free returns label when you highlighted the problem and a full refund upon receipt. A replacement item was not offered as we did not have one available which was explained to you.
Kindest regards,
Equiflair
Thank you very much for your review Sara, we are very glad to hear that you found our website easy to use & that your delivery was prompt & you're very welcome :)
“Love my new boots! Fabulous fit and comfortable immediately. As a disabled rider with lots of scar tissue on my left leg which can quickly become inflamed, this was important to me. Delivery wasn't quite as speedy as the courier's professed to maintain, but got here the day before my competition which was a relief as the zip had gone in both my other pairs of boots within days of each other, hence my order. Correspondence with Equiflair was answered in a timely and courteous manner. Will definitely shop with them again.”
Thank you very much for your review and picture Jane, the boots look great! :) sorry to hear the courier wasn't as quick as they promised but we are very glad to hear that they arrived in time for your competition. Also good to hear that you are happy with our level of communication, we hope the boots served you well on competition day and continue to do so in the future! :)
“Item damaged on arrival for the second time(different stirrups purchased). No quality check before sending out. Offered a refund which was appreciated but I needed them for the weekend. Expensive item to turn up looking used. I was disappointed and won’t be buying more for my other horses from here.”
Thanks for your feedback, all items are brand new and direct from the suppliers. They are never removed from the box and then shipped to customers. What was referred to as damage was simply marks that are created in the anodization of the process of the stirrup irons. Items were returned and full refund processed.
“I was after this coat for a while and was very happy to find it in my size. It looks stunning and postage was super quick. oh, could not resist the cute chicken key ring. love it.”
Thank you very much for your 5 star review! We are delighted to hear that you found the coat that you were looking for at Equiflair Saddlery, that our postage was prompt & that you are happy with the key ring :)
