“I returned the item I had bought, nothing to do with Equiflair or their service. The whole process from purchase to refund was easy and quick. Makes so much difference to whether I would order again, knowing they are so easy to deal with.”
Thank you very much for your five star review Allison, we are glad to hear that you are happy with our consistently prompt postage and rate our product range so highly :)
Thank you very much for your five star review Sue, we are glad to hear that postage was prompt, that you rate our service so highly and that our returns process is hassle free :)
“I ordered the Rioja set for my giveaway winner and she was very pleased! Fast delivery and super customer service easy to order and is definitely my go to place for any gifts and treats! Absolutely love the @equiflairsaddlery business and will continue to show my support 🤍”
Thank you very much for your five star review Eden, we are glad to hear that the Rioja set was warmly received, also happy to hear that the postage was prompt and that you are happy with our customer service. We'll be happy to help again in the future :)
Thank you very much for your five star review Sonia, we are glad to hear that you rate our service so highly and that you would be happy to shop with us again :)
“I have bought a variety of items from Equiflair and am very happy with them all. The communication has been great with all transactions. I think the points reward system is a really good idea and a great way to encourage repeat business.
One thing I would recommend to improve the website is to add the option to collect at checkout. I wanted to buy an item below £20 online to secure it and, as I live locally I wanted to collect, however the checkout system does not provide collection as an option and therefore charges delivery so I had to wait until I had time to visit the shop.”
Thank you very much for your five star review, we are glad to hear that you rate our service so highly, are happy with our communication and rewards programme :)
& collection on all orders will be be available again soon, it's temporarily unavailable due to high volume, thank you very much for your support :)
Thank you very much for your five star review Debbie, we are glad to hear that you rate our service so highly, that postage was prompt and that you are happy with our communication :)
Thank you very much for your five star review Jayne, we are glad to hear that you are happy with our helpful service, that postage has been prompt & that you're happy with our product quality :)
Thank you very much for your five star review Jan, we are glad to hear that you rate our service so highly, that postage was prompt and that the discount was useful :)
Hi Neil,
The correct colour is on its way, tracking number is PV396002729GB.
Sorry about the error, would you be so kind as to change your review?
Kindest regards,
Matt
