“Requested to add to my first order a few hours later and the denied me. I paid $21 each order for shipping and they shipped both orders in the same box. Completely stuffed and the box was not even good enough to not get beat up on the way here and then there was $71 in duties taxes. Wish it wasn’t so much in shipping if the box was going to be so weak.”
Thank you for your feedback Jill, the cost of shipping is calculated via weight of items rather than the number of items in an order & duties/ import taxes are at the discretion of the receiving country and unfortunately beyond our control. We do hope the items contained within the box arrived safely & that they arrived within 48 hours as promised by the courier as part of their premium delivery option
“I bought a lovely Avacello girth from your website; I was very pleased with the 10% off an already good price as this was my first order . You kept me informed about the status of my order throughout the process and the item was delivered very quickly and in good packaging. Thank you - I will most certainly order from you again.”
Thank you very much for your review Lone! We're very glad to hear that everything went well with your first purchase, that you're happy with your Avacello girth and every step of the order process :)
“Excellent!
Great service I placed a large Le Mieux order on release day. No website issues. Swift checkout and order delivered as soon as it arrived at HQ even if that meant 2 separate deliveries but only charged for one.”
“Great customer service, prompt replies to questions and did their best to deliver my order quickly when I needed it in a hurry! Would certainly use again! 😀”
