Thank you very much for your review Michelle, we are glad to hear that your order arrived promptly and that you are happy with the order tracking service :)
“I placed an order for some flex on stirrups and a grey glacé le mieux set. I spent £250 on these items and accumulating two free gifts Over a week went past and no information on the where abouts of my products. I emailed asking and did get a prompt response stating that they had stock issues and they would be sent out the following day.
I waiting for tracking information but it never came. I waited 4 more days and then emailed again. Again got a prompt response saying they would be sent out today.
By this point it was over 2 weeks since I first placed my order. I fully understand because of covid there are stock issues but I should of been made aware straight away that there was a stock issue so I could of purchased else where as I needed them before a certain date and I didn't get them in time.
Appon arrival of the products I realised one of the free gifts I had got wasn't in the order either but I honestly just left it as after all the excuses I received about the order in the first place I just couldn't be bothered.
Sadly this will put me off using them again. No because of stock issues just through lack of communication in the beginning and me having to constantly chase for my order which I wouldn't expect to do with any order.”
Hi Charlotte, we're very sorry to hear about your experience, our deliveries are usually made very quickly and we do apologise about the delay in getting the items to you.
You had selected the Free Delivery option which was due to arrive on a bank holiday but we upgraded this to an express service with Fed Ex, at no extra cost, to get the order to you as quickly as possible. However due to the bank holiday the express service took a day longer than expected as well. Sadly this was out of our hands but we will do everything we can to ensure this doesn't happen again
“Goods arrived quickly & in perfect packaging, sadly boots too long for me & had to return.
Only drawback of the entire transaction was having to pay to return the product which as a costly affair given the value of the boots and the weight of the package!”
Thank you for your review, we're glad to hear that your order arrived promptly but disappointed to hear that the boots weren't the ideal fit. We do hope that you find an ideal pair soon!
“Absolutely delighted with my long riding boots. Perfect fit and super comfortable too. The arrived beautifully packaged and on time.
Couldn’t recommend more !!”
Thank you very much for your review Byrony, we are glad to hear that your order arrived promptly, that the products were of high quality and that everything was nice and easy :)
“Bought some ears and a saddle pad for my first event and the shipping was so fast! I had my parcel within two days and absolutely love it. Would highly recommend”
