Hi Marieanne,
Thanks for your review. We sent the wrong item in error as explained in the emails. We offered a free returns label to return the item to me. You decided to keep the item and asked if you could purchase the new item. But sadly we were out of stock. We most certainly did not send you the incorrect item intentionally. We would have messaged or called you to offer an alternative. Sadly, it was a packing error. Sorry again.
Thank you very much for your five star review Deborah, we are very glad to hear that our service is quick and efficient & that you rate us so highly :)
Thank you very much for your five star review, we are very glad to hear that you are happy with our service, prompt postage, pricing and product range :)
Thank you very much for your five star review Sue, we are very glad to hear that you rate our service so highly and that you would be happy to recommend us :)
Thank you very much for your five star review, we are glad to hear that you rate our service so highly and we'll be happy to help again in the future :)
Hi Sharon, thank you for your review, sorry to hear about this less than 5 star experience, if you contact us via:
01484 506166
Or
contactus@equiflairsaddlery.com
We will be happy to help you
Thank you very much for your five star review, we are very glad to hear that you are happy with our product descriptions, prompt postage and that our service has consistently met our high standards :)
“Super fast deliver! And amazing customer service! Parcel was tracked all the way through the delivery process! I was lucky enough to win the giveaway and will be purchasing from them in the future!”
Thank you very much for your five star review Eden! We are very glad to hear that you are happy with our prompt and tracked delivery & congratulations on winning the competition, we'll be happy to help if you need anything else :)
Thank you very much for your five star review Ross, we are very glad to hear that you are happy with our product range, loyal customer discounts and prompt postage. Also very happy to hear that you would recommend us :)
Thank you very much for your five star review Emma, we are glad to hear that you rate our customer service so highly and we'll be happy to help again in the future :)
Thank you very much for your five star review Maria, we are glad to hear that you rate our service so highly, that you're happy with our pricing and prompt postage :)
“Speedy delivery. Great jacket but unfortunately too small so had to return. Received notification of my return and refund very swiftly so very efficient and easy transaction. Would recommend.”
Thank you very much for your five star review Suzanne, we are glad to hear that postage was prompt, that you're happy with our communication and that you would recommend us :)
