“This is my first order from Equiflair. The tracking never updated, and my product was not delivered despite the delivery notification email. I’m hoping this gets fixed soon.”
We are very sorry for the delay with your first order Erin, this was in part due to the May bank holiday in the UK - we have checked the delivery tracking & can confirm that your order is on its way to you - it's currently clearing USA customs and should be with you very soon.
Kind regards,
Team Equiflair
“They refunded my entire order instead of just my boots. It’s a pity, I really wanted the other items. I ordered again in good faith, waiting about ten days or more now on my entire order because a single one of the items isn’t available yet. I won’t be ordering again. I went to Horze and robinsons after this. Lovely items, horrendous way to run a business or treat customers.”
Hi Emma,
Thanks for your review. Just to clarify again why your order was refunded in full. The order was made with a discount code that offered 20% off on an order over a certain value. When you asked to cancel the boots as you had ordered the wrong item it put the order well below the threshold for the discount. This was explained and the order was refunded in full as you were no longer eligible for the discount code that you had applied.
Hi Sally,
We provided you a free returns label when you highlighted the problem and a full refund upon receipt. A replacement item was not offered as we did not have one available which was explained to you.
Kindest regards,
Equiflair
