“Muy mala experiencia, no ponen el precio final real, por una compra de EUR450.- he terminado pagando adicional EUR199,20.- Deberían ser honestos y colocar visiblemente los precios estimados, raya la estafa.”
Dear Miguel,
We’re really sorry to hear about your experience and completely understand your frustration. The additional cost you were charged was a customs fee applied by your country’s customs authority, which is unfortunately beyond our control.
We recognise that not being able to see these fees in advance can be frustrating, and we truly appreciate your feedback. Please rest assured that we’re actively working on implementing a DHL customs calculator on our website, so future orders will show estimated duties and taxes at checkout.
Thank you for bringing this to our attention — your comments help us improve the shopping experience for all our international customers.
— Equiport
“Excellent information about the product, clear and prompt communication. I felt very engaged as a client. Very competive price and no drama to post to Australia.”
“Equiport is a fantastic shop. Staff are knowledgeable, friendly and very efficient, nothing is too much trouble. If you're looking for quality riding attire and beautiful horse accessories, Equiport is the place to visit.”
“This was my second order from Equiport and on both occasions prices were great, ordering was easy and the delivery was VERY quick. Excellent service, definitely recommend.”
“I paid over $100 in tariff for shipping that was unexpected. I never would have bought the item knowing that there would be additional charges resulting in about half the cost of the actual item itself. Other English companies disclose their rates for shipping to the US, and some ship without tariffs. This model is not sustainable for the consumer and all fees need to be transparent”
“It was a wonderful and reliable website. I will be starting horse riding in September, so this was my first time using this website. There are no horse riding shops in Japan with a wide selection of products. Although the shipping cost was quite high, I am very satisfied with the product that arrived. I also appreciated the fast response from customer service. I would like to use this website again!”
