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Ernest Jones Reviews

2.7 Rating 125 Reviews
A-
Happiness Grade
A-

Customer Service - Good

81.08%
Industry Average
Went into your Bedford store today and was served by dev. What a lovely gentleman and extremely knowledgeable! I was looking to purchase another watch to add to my collection. Dev was more than happy to answer all my questions and nothing was too much trouble! Needless to say I was very happy with the watch I left the store with and will be visiting again soon! Thanks dev excellent service !!!
posted 2 months ago - Stuart Campbell
Ernest and jones Enfield Kalina Daullja store manager 5 * customer service a helpful lovely lady .
posted 6 months ago - Mr & Mrs ismaili
First class service in Perth store. I changed a watch I received as a birthday present. Heather was so helpful the watch I wanted wasn't in stock so she ordered it for me. It came in next day. I returned to the store and Heather and Nica were so helpful and friendly. I also bought a pair of earrings. Heather is a real asset to the store.
posted 8 months ago - Linda Godfrey
I had an illness which cause problems with my hand Meg at the Hanley branch was brilliant nothing was too much trouble she didn’t rush me and was very informative 10 out of 10 for customer service
posted 11 months ago - Anonymous
Had excellent customer service today from Chrys at the Trafford Centre store. She was friendly, courteous and very knowledgeable.
posted 11 months ago - Anonymous
We visited the newry branch today and not being somebody who normally leaves reviews,I felt compelled to write about the professional manner and wonderful service provided to us by the supervisor, a lady named Tina .
posted 11 months ago - Anonymous
I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you
posted 11 months ago - Myra
Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me
posted 1 year ago - Anonymous
I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service
posted 1 year ago - Chloe
Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again
posted 1 year ago - Fraser Terence James Morson