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Ernest Jones Reviews

2.8 Rating 117 Reviews
A-
Happiness Grade
A-

Customer Service - Good

85.71%
Industry Average
Ernest and jones Enfield Kalina Daullja store manager 5 * customer service a helpful lovely lady .
posted 2 months ago - Mr & Mrs ismaili
First class service in Perth store. I changed a watch I received as a birthday present. Heather was so helpful the watch I wanted wasn't in stock so she ordered it for me. It came in next day. I returned to the store and Heather and Nica were so helpful and friendly. I also bought a pair of earrings. Heather is a real asset to the store.
posted 4 months ago - Linda Godfrey
I had an illness which cause problems with my hand Meg at the Hanley branch was brilliant nothing was too much trouble she didn’t rush me and was very informative 10 out of 10 for customer service
posted 7 months ago - Anonymous
Had excellent customer service today from Chrys at the Trafford Centre store. She was friendly, courteous and very knowledgeable.
posted 7 months ago - Anonymous
We visited the newry branch today and not being somebody who normally leaves reviews,I felt compelled to write about the professional manner and wonderful service provided to us by the supervisor, a lady named Tina .
posted 7 months ago - Anonymous
I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you
posted 7 months ago - Myra
Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me
posted 7 months ago - Anonymous
I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service
posted 7 months ago - Chloe
Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again
posted 8 months ago - Fraser Terence James Morson
Had a problem with a present, I thought was bought from Ernest Jones, went to the Truro branch, and Kayleigh, was so helpful, she sorted everything out, despite the purchase actually been from an outlet that deals with H Samuel and Ernest Jones. I have not had customer service that was so good, for a long time. I certainly intend to shop there, as soon as possible! Great service, thank uou
posted 9 months ago - Due Curry