Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,612 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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Escapade 5 star review on 4th November 2019

333

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, best price online, also fast delivery!”

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Posted 5 years ago

“Article arrived earlier than stated. Was as described I.e. accurate.”

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Posted 5 years ago

“Not received goods as yet or notification of despatch but have received a review request not impressed so far !”

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Posted 5 years ago

“Great costumes, extremely diverse and good customer service”

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Posted 5 years ago

“Would recommend this, it’s awesome.”

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Posted 5 years ago

“Brilliant service my item wasn't in stock 😔 Escapade had my item sent out as soon as it was in fantastic service 👍👍👍👍👍and kept me full informed couldn't of ask for a better service 👌👍👌👍👌. Plus my item I brought is outstanding 👍.”

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Posted 5 years ago

“My item came intact and was delivered on time.”

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Posted 5 years ago

“I have bought numerous things from Escapade. The items have always been great value for money and really prompt delivery. What I feel that you need to improve on is customer service on the phones. Trying to get in contact with you for an issue was a massive problem. It took nearly a week for someone to pick up the phone. The issue was dealt with straight away which was amazing, it just takes so long to get in contact with you. I must admit it does put me off a little purchasing again. I hope this can be rectified then you would have a first class business. Amy Parker”

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Posted 5 years ago

Dear Amy thank you for your review. I must apologise to all our customers, I as the director thought the phone system's were updated for the longer hours as stated on our website. I read a review earlier today stating that they also couldn't get through yesterday. Having just double checked I noticed that they were correct. I've contacted the service provider and the phones should now be set-up as stated on our website. Please accept my deepest apologise for any inconvenience caused. Our Halloween customer services times can be found here: https://www.escapade.co.uk/contact-escapade.asp Best Regards Escapade

Posted 5 years ago

“Spot on, and good quality for the price. Really fast delivery too! Daughter loves it x would definitely use Escapade again”

Escapade 5 star review on 23rd October 2019

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Just like described fast delivery packages well very happy”

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Posted 5 years ago

“Super product and really quick delivery”

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Posted 5 years ago

“Hello There, I have actually bought 3 different Halloween costumes from Escapade and I am in love with them! One of them will be my costume for this year's party but I am sharing some photos from the other costumes I had last years. Thanks, Sedef Ecevit”