eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,018 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My oven element had blown and I ordered the part from e-spares that evening, received the part the following morning and followed their online instructions which were spot on. Would not hesitate to recommend them Great service !”

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Posted 4 years ago

“Great and fast service. Would certainly use them again and recommend them to friends. Kate Haywards Heath”

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Posted 4 years ago

“Identified part easily on the screen. Cross referenced the model numbers. Placed order on next day delivery. Arrived promptly within allocated time slot. Fitted and working perfectly. Thank you”

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Posted 4 years ago

“They quickly identified the part I needed for my old fridge freezer (which I thought would be obsolete!) and delivered it within a couple of days. Great service. Would definitely recommend.”

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Posted 4 years ago

“Prompt and efficient service, bought oven element arrived within 2 days and fixed in 15 mins, will reccomend espares to everyone”

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Posted 4 years ago

“They kept in touch and kept me informed all the way. Didnt have to go chasing them, which is refreshing. Would have no hesitation recommending them to anyoe.”

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Posted 4 years ago

“Unfortunately my order was “lost in despatch”, however Espares quickly sorted the matter. The communications with this company superb! Will certainly consider using them again in the future.”

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Posted 4 years ago

“Great customer service after Royal Mail failed to deliver a replacement part for a food processor: eSpares replaced the lost part, with apologies, sending via DPD so I am very grateful and a happy customer.”

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Posted 4 years ago

“My order was lost in post but eSpares immediately dispatched a replacement. Fantastic service from a great company to deal with.”

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Posted 4 years ago

“So easy, found the very small part I needed for my microwave and posted quickly for me. Brilliant service”

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Posted 4 years ago

“Thank you for a prompt and efficient service. The fragile goods were securely packed and delivered to France in only a couple of days. I know where to come whenever I need spares in the future”

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Posted 4 years ago

“I bought a Russell Hobbs 4 Slice Toaster from eSpares and it turned out to have a manufacturing fault. I contacted eSpares and was instructed to return it for a replacement, the replacement arrived before I had sent the faulty one back. Unfortunately the replacement developed the same fault and this time I asked for a refund. Again eSpares told me to return the toaster to them for examination using their pre paid postage label, which I did. The refund was in my bank 7 days later. WELL DONE eSpares.”

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Posted 4 years ago

“I knew what I wanted, but my cooker model number did not match up with those given. Espares persisted for me and eventually sent me an email telling me what I should order. With standard delivery, the spares arrived in two days. My glass lid was, once again, working. As an eighty year older person, I was delighted to be able to fix this myself! That you Espares for your first class service.”

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Posted 4 years ago

“So very easy to identify the part I wanted and the order arrived the next day. Exactly what I ordered ,Very impressed with the whole site. Thank you eSpares”

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Posted 4 years ago

“Excellent customer service and technical help. Part arrived correct and great quality. I won't go anywhere else in the future, defiantly a 5 star company, thank you.”

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Posted 4 years ago

“Found my parts and ordered them they arrive one correct one wrong. So like other customers say, I called up and gave them my oven details they apologised for the error and said they would send out correct part for free. So we thought great. We get the same part again wrong. End result they only sell some parts and get things wrong. Now got to send them back. Lets not forget the 7p per minute to call and being on hold for 22 minutes. Just can't recommend, just to many mistakes.”

Helpful Report

Posted 4 years ago

Dear Mr Whitaker-Jenner, Thank you for your review. I am sorry to hear of the issues experienced. At eSpares we are a spare parts distributor and rely on the information provided by the manufacturer/supplier to confirm suitability. I am sorry this was not accurate on this occasion and it has been passed to our suppliers to investigate. As listed on our website, Calls to 0844 cost 7p per minute plus any network access charge and calls to our 03 numbers are charged at a local rate. Charges will also depend on the rates set by your network provider as this is not set by eSpares . Please note: We can also be contacted via email and/or live chat which are both free to use. Please visit https://www.espares.co.uk/contact for more information. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 4 years ago

“If you can find the part yourself on their website then they are a good company to go to. If you have to use their customer services it’s painful. The advisors ask you a question, then when you respond they ignore you. You can’t send attachments with photos of what you’re after either, which isn’t helpful. An altogether unrewarding experience.”

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Posted 4 years ago

Dear David, Thank you for your review. I am sorry to hear of the issues experienced. At eSpares we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback and is something we are investigating further. All parts (apart from universal items) are model number specific and model details should be used when locating a part to ensure the item is suitable for the appliance it is intended for. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 4 years ago

“Ordered a kettle filter just before Christmas which they despatched immediately but failed to arrive due to Post Office pre season backlog. They replied very quickly and friendly to my email and their prediction of when the parcel would arrive was spot on. A very good, friendly and quick service.”

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Posted 4 years ago

“Had to wait a while for my cooker seal due to it having to be ordered before Xmas. When it arrived it looked too small against the original I had a live chat and was told to soak and stretch the seal. My husband did this and it fitted, much to my suprise. Very helpful Company would recommend.”

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Posted 4 years ago

“Excellent service. Easy website to find spare, excellent communication regards dispatch of product and arrival time; arrival time narrowed to a one hour slot. I wish all companies were like espares - reliable, responsive, accurate: customer focussed. Brilliant.”

Helpful Report

Posted 4 years ago

eSpares is rated 4.5 based on 1,018 reviews