eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,020 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Easy website to find spare, excellent communication regards dispatch of product and arrival time; arrival time narrowed to a one hour slot. I wish all companies were like espares - reliable, responsive, accurate: customer focussed. Brilliant.”

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Posted 5 years ago

“Very quick delivery (even quicker than advertised). My parents were planning to replace their AEG washing machine after it gave them an error message. I ordered a compatible washing machine door interlock from eSpares. After following the instructional video, I was available to get it up and running with minimum cost and hassle.”

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Posted 5 years ago

“I ordered a part that didn't work on my Kenwood and when I contacted them online they were very helpful. I sent the part back and was refunded the money within 5 working days as stated on their website. This is an excellent online shop and I am more than happy to use them in the future. This is how all online stores should work!”

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Posted 5 years ago

“I recently ordered a replacement part for my Dyson Vacuum cleaner. Shortly after making the order I received an e-mail informing me the item was out of stock and would not be available for several weeks. I decided to cancel the order and was very impressed with the way the cancellation was dealt with. In particular the speed that the refund was made. I will definitely use e-spares in the future as they take customer satisfaction seriously.”

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Posted 5 years ago

“The service I received from eSpares was excellent, the accompanying video allowed me to fit the spare part for my cooker quickly and easily. I shall certainly be using their services in the future.”

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Posted 5 years ago

“Absolutely efficient company. Replacement secondary door for oven in stock, posted same day. Really impressed.Thought my Christmas dinner wouldn’t happen. Just lovely that efficiency still exists. Great company. Thank you.”

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Posted 5 years ago

“Am still happy the way you Deal with customers, i had no problem with my order came as faster as I didn’t expect thank you so much and keep it up thank you to everyone working in at Company”

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Posted 5 years ago

“I ordered some xmas lights on the 4th December which I didn't receive ! I was told to check my garage and with neighbours etc which I did still no sign of them and after letting them know this I haven't had a reply since after constant e mails I will also be taking this matter further as I have requested a refund for an item I didn't receive!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 5 years ago

“Excellent next day delivery service”

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Posted 5 years ago

“Fast delivery, good customer service, simple returns”

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Posted 5 years ago

“Good were delivered as promised on the morning of the next day which enabled me to get my oven up and running without delay. Excellent service thank you.”

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Posted 5 years ago

“Had an issue with my Hotpoint Iced Diamond Fridge freezer where when the fridge door was opened the light would flash and the motor stop running. After a while the pump would start again but I guessed that I would have to spend money to buy a new fridge/freezer. I guessed that the possible fault would be the control board and went on the spares site to see if they could advise. They advised which board to purchase and alongside was a review from somebody who had had the same problem. Ordered the part from espares who delivered promptly. DPD advised me that the part would be delivered Monday but it arrived on the Saturday. Fitted the part and the fridge is now working fine. Saved me a lot of money. Thoroughly recommend the company.”

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Posted 5 years ago

“Fab service, Part came very quick ,support from customer service excellent and the online videos invaluable .Thank you E spares !!!”

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Posted 5 years ago

“I ordered some Christmas lights. My order was dispatched apparently but I tried to track it via Royal Mail website & after 3 days they hadn’t received it. I contacted eSpares via live chat & the man I spoke to said that they were having problems with the Royal Mail & to wait the week for it to arrive. Well it didn’t so I contacted eSpares again & they said the same thing to wait again, but this time I had contacted Royal Mail & they had said they hadn’t received my order from eSpares so I told them this, I eventually got them to agree to refund my money as the items were now out of stock! That was on the 15th November & I was told I would receive my refund within 3-5 days. I still haven’t received it I have emailed them twice to chase them up but still no refund. I’m going to take the matter further if I hear nothing back within 3 days. Watch this space!”

Helpful Report

Posted 5 years ago

Dear Amanda, Thank you for your review. I am sorry to hear of the issues experienced. We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally. A full refund has been processed to your account. Please accept our apologies for the inconvenience caused. Kind regards, Hamza

Posted 5 years ago

“On Monday morning I broke the shelf on the bottle drawer of my Neff fridge (my own silly fault). About 4pm the same day I found the replacement part on e-spares and ordered it. It arrived at 1pm the next day, 2 minutes to fit it. All done and dusted in 24 hours. Superb service from e-spares.”

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Posted 5 years ago

“Very pleased with the costumer service. I ordered an item which was out of stock and had to be specially ordered from the manufactures. I was kept fully informed of the situation at all times. Later due to circumstances I no longer needed the item and requested that the order be cancelled and I be given a full refund. This was acted upon quickly and I was issued with a full refund.”

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Posted 5 years ago

“The small grinder for my Braun kitchen hand tool had broken and I was able to replace it easily from Espares, which has lengthened the life of the equipment.”

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Posted 5 years ago

“Easy to use web site. Guided through the relevant sections.Goods arrived next day perfect and as ordered. What more could any one want from a firm. Well done.”

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Posted 5 years ago

“Easy to use web site. Guided well through options.Goods arrived perfect and exact the next day. Who could want any thing else from a company.”

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Posted 5 years ago

“I contacted Espares for a replacement cover for my shower and also for a Charger for my Dyson, on both occasions I had a fantastic response, and the parts were Genuine Triton and Dyson parts. They are a fantastic company to deal with. No hesitations at all to use them again.”

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Posted 5 years ago

eSpares is rated 4.5 based on 1,020 reviews