eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,018 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a washing machine drive belt from eSpares. It was shipped it quickly and arrived the next day. They also used DPD who I consider the best courier, it's shocking that other ones don't let you arrange a delivery window. Although now that I'm suck at home that's less of a problem. Their website also provided a very good video explaining how to fit the belt (using speed ties to avoid risking harm to your fingers).”

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Posted 4 years ago

“I used eSpares recently to buy a part for our hob. I made a mistake in ordering a main oven and not a top oven part. I followed the return instructions and then sent a confirmation email and a copy of the certificate of posting. I received an email confirming all was in order followed very quickly with confirmation of a refund and the refund shortly thereafter. Excellent and friendly service with the added bonus of the replacement part arriving earlier than anticipated. Will definitely use them again.”

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Posted 4 years ago

“I have previously used espares as I find the website easy to navigate and delivery is quick. This was the first time I have had to contact them with a query as to whether a part would be compatible with the model of my (old) cooker which was not listed. I received a reply very promptly with additional information regarding stock. Once again excellent service. My first and only port of call for spares.”

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Posted 4 years ago

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Posted 4 years ago

“Speaking with customer service who were very kind and knowlegable helped me with my product and resolved any issues I had with a good professional manner.Thanks again eSpares”

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Posted 4 years ago

“I have used Espares a number of times and have found them very knowledgeable and helpful. Their advice has always been useful and can recommend them Kevin”

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Posted 4 years ago

“I incorrectly ordered the wrong PCB from eSpares, and thought it would be a nightmare to return but I am so pleased at the level of service. I went vontacted eSpares via Facebook messenger and Hamza was extremely helpful and polite and responded to each of my many chats and queries. Hamza sent through the returns slip and then found the correct PCB for me (which I installed myself via watching one of the online videos they provide - tumble dryer works perfectly!) Got the new part and Hamza sorted out my refund, absolutely no hassle even though I didn't have a tracking receipt for the returned part I highly recommend everyone to use eSpares for parts and have a go at doing it yourself.”

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Posted 4 years ago

“eSpares are excellent. Their service is top class. A few items I needed were not in stock, they ordered them and were able to ship within a few days.”

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Posted 4 years ago

“I needed a part for my fridge, so I ordered it from espares. Unfortunately i ordered the wrong part but contacted their customer service and they talked me through the returns process. I returned the wrong part and ordered the correct one, which arrived quickly. I received my refund once espares got the wrong part back. What I really liked was the email I then received from customer service, they checked I got the right part and let me know they received the returned part and a refund was on the way. Unfortunately this kind of customer service is rare and it was great to experience. I would highly recommend them for all ur parts and even if u get it wrong they can sort that out too.”

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Posted 4 years ago

“Though the order turned out not to fit the Hoover despite the site checker saying it would the espares customer service could not have been better in terms of a refund and further help. Impressive when so many customer services with other firms are evasive and hard to reach.”

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Posted 4 years ago

“Easy use website, super efficient service and delivery - spares fitting video for my part (washer belt) was very professional and allowed me to re-fit the belt in a couple of minutes. Very impressed!”

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Posted 4 years ago

“This is a marvelous company. I ordered som bags for my vacuum cleaner and I received them the next day and the cost was very modest. H. Nisbet”

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Posted 4 years ago

“Ordered a couple of small items. One came straight away, the other was delayed by the manufacturer way beyond the expected delivery date. Espares offered me my money back but I decided to wait. After even more of a delay Espares gave me the postage charge back as compensation for all the hassle. Finally the manufacturer sent me the part. Espares were great, professional and went way beyond what they were obliged to do. Thank you Espares.”

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Posted 4 years ago

“Ordered the new oven element Saturday evening. It arrives 0730 Monday morning (I'd paid £2 extra for rapid delivery) & fitted perfectly. The lower element fixing screw wouldn't come out but there's enough give in the element that it'll fit over the bottom fitting. Didn't need to take the door off (Creda) but did need to remove the oven light cover. Told everyone "don't look elsewhere - go to espares".”

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Posted 4 years ago

“Brilliant service. Ordered one day. Posted the next day. Recieved the next! Carnt beat that. Only 2 days without my cooker!!! Thankyou”

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Posted 4 years ago

“I found the website, sourcing my items and placing the order easy. Goods arrived promply and well packaged. One item was not required, and was re-imbursed with no quibble. Great guys, thank you.”

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Posted 4 years ago

“I ordered a spare part for my oven from eSpares, the service was fast and efficient, unfortunately it broke and espares was fantastic and replaced it within 2 days, so nice to deal with a company that is so efficient and fast with their service and will always use them for my DIY needs.”

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Posted 4 years ago

“Navigating espares website was easy, and the facility to check the part was correct for your appliance should eradicate the frustration of having to return incorrect items. Their service was second to none; confirmation and despatch of the order was rapid, in line with their advertised timescales and the packaging was robust. Espares also notified me of the delivery window, which was narrowed down by a text messaage from Megan, the DPD delivery lady. I have no hesitation in recommending this company”

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Posted 4 years ago

“Wow – so impressed you have actually sent a video on how to fit it – Superb thoughtfulness!! Thanks Guys!!”

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Posted 4 years ago

“The door lock for my Beko washer was exactly what I wanted and fitted perfectly and easily. The instruction video provided prior to my purchase was also very useful and informative. I will definitely recommend espares and use them again”

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Posted 4 years ago

eSpares is rated 4.5 based on 1,018 reviews