eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,020 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

Write Your review

Tell us how eSpares made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having been in touch with Kenwood spares and being told that due to the age of the appliance I could no longer replace the sealing rings I needed which meant I would have to dispose of a perfectly good item. I then looked at the Espares website and although I couldn't locate the size I needed I went to the online chat and a very helpful Alex went out of their way to find what I was looking for. A very patient and courteous employee a credit to espares. A link was placed for me and I went ahead with the order. My order arrived promptly sooner than expected, well packaged and exactly what I wanted and identical to that of the original item. Espares had scored 10 out of 10 from me whereas Kenwood had failed miserably. Would definitely use Espares again.”

Helpful Report

Posted 6 years ago

“once again you have come up trumps No hastle quick delivery .Thank you”

Helpful Report

Posted 6 years ago

“My dealings with Espares has been excellent and I am very satisfied with their level of efficiency and speedy response(s) to my enquiries. First class service”

Helpful Report

Posted 6 years ago

“I have used ESPARES quite a few times and the help and advice was excellent and I would advise everybody to use them.”

Helpful Report

Posted 6 years ago

“Dear eSpares Team Thank you so much for getting this part to me so quickly, and also for your excellent video showing how to install it. We thought my Mum’s ageing dishwasher was fatally ill when it broke down on her birthday, Saturday. The door wouldn’t close and the digital screen wouldn’t light so I thought there was nothing to lose opening up the door to have a peek, and realised that the spring mechanism had snapped in the door lock and fallen down inside the door. What a wonderful surprise to learn that this such an easily replaceable part without having to call out a repair person. I only ordered it near midnight on Saturday night and you had it here this morning, Tuesday! With the help of your video I had it installed in about 10 minutes and the dishwasher is working again! It’s normally my brother who has the role of ‘fixer-upper’ but he was on hols so I’m chuffed to bits haha! Thank you so much, Angela”

Helpful Report

Posted 6 years ago

“Very easy and quick online to order and very good customer service. Thx ESpares”

Helpful Report

Posted 6 years ago

“absolutely disgraceful behaviour. i ordered a fridge shelf that said on the website it came with a trim. so i ordered, the trim was the bit i needed. lo and behold it arrives, no trim. so i call, expecting them to just send the trim out. youd think that right?....nope, i got the probably most incompetent kid on the phone that sounded like she was about 12. told me she didnt know how to access stock levels. then i was told after THREE referrals to a supervisor that it would take 2 to 3 working days to check stock and they would call me back. i understand this was just a tiny order in their huge expanse of orders, however their customer service is awful. i wont go back again ever”

Helpful Report

Posted 6 years ago

“Many thanks spot on exactly what i wanted arrived prompt just great”

Helpful Report

Posted 6 years ago

“Outstanding service. Espares had exactly the part I needed at an reasonable price. Very prompt delivery via next day service. Well done.”

Helpful Report

Posted 6 years ago

“Great customer service from eSpares. My order was temporarily lost in the post and the espares were nothing but helpful and understanding until it eventually turned up - post mark on the order was the day they notified me it had been dispatched, so genuinely not their error. And as a gesture of goodwill they refunded me the postal costs. Would recommend the service to anyone. They also saved me from having to buy a whole new appliance which I feel to be a waste and environmentally unfriendly. Thanks eSpares!”

Helpful Report

Posted 6 years ago

“I ordered a spare part for my Dyson DC33 on Tuesday and by Thursday Royal Mail had delivered the spare part. Excellent service from E-Spares”

Helpful Report

Posted 6 years ago

“Espares supplied a part for our dishwasher 3 months ago. It broke, and they agreed to replace it. There was then an issue with a wrong part being delivered and an out of stock situation, but throughout the whole thing espares customer service stayed in touch, responded to all e mails and queries, and did their very best to help resulting in the right part being delivered in the end. They showed patience and understanding and helped resolve the issue to our complete satisfaction. Every firm has its problems but it's how they are sorted out that makes a difference to the customer experience and in that espares shone brilliantly. Thank you to espares customer service team.”

Helpful Report

Posted 6 years ago

“Whilst they do provide dyson spares they also have misleading information on their site and a dubious retuns policy. I have found dealing with thier customer services very frustrating and thier total lack of understanding or common sense in dealing with a situation that was generally the fault of the company and not the customer. Totally inflexible and only interested in ensuring they get thier money. Not the sort of company I would deal with in the future.”

Helpful Report

Posted 6 years ago

“I needed a new upholstery tool for our carpet cleaner and found the right one quickly. I ordered it on a Friday and it had arrived by Monday, despite only choosing standard delivery. Very impressed - would highly recommend eSpares!”

Helpful Report

Posted 6 years ago

“Have an old Kracher K4.99M that required a replacement Gun and Lance. Went onto Espares site and located both. Before ordering rang Birmingham, talked to Mohammed who confirmed Compatibility. Placed the order and they arrived within a few days. Took a few minutes to fit. Happy Days. New pressure washer. Top class service.”

Helpful Report

Posted 6 years ago

“My email enquiring as to whether a certain fridge shelf was compatible with my model of fridge freezer received an immediate and helpful reply. The shelf was delivered promptly, is of good quality and is a perfect fit so I would like to commend Espares on their excellent customer service.”

Helpful Report

Posted 6 years ago

“This company stock most items a diy’er will ever need, their prices are very competitive, delivery is first class and customer service one of, if not, the best I have ever had the pleasure of dealing with. Nothing is too much trouble for eSpares. I can thoroughly recommend them.”

Helpful Report

Posted 6 years ago

“I ordered the wrong size, was sorted straightaway. Great customer service, no fuss, no time wasted.”

Helpful Report

Posted 6 years ago

“Ordered a new drawer from espares for my fridge freezer . The web site was excellent and easy to find the part I needed and also to double check that it was compatible with my model. Postage was super fast and arrived within two days by Royal mail. Well done Espares will definitely recommend you to my friends.”

Helpful Report

Posted 6 years ago

“Espares gave me a full refund on a Colgate electric toothbrush that had stopped charging after nine months use. Well done Espares.”

Helpful Report

Posted 6 years ago

eSpares is rated 4.5 based on 1,020 reviews