Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,010 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is my part! It's been 2 weeks!”

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Posted 10 months ago

“Paid for express shipping, waiting over 5 days for the “2 day” shipping. Reached out to EP and didn’t hear back”

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Posted 10 months ago

“Order was delayed 2 times.”

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Posted 10 months ago

“Still waiting on delivery”

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Posted 10 months ago

“We ordered 5 espresso cups but one of the cups is damaged.”

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Posted 10 months ago

“Waited 22 days after my order for the part to arrive, was told it will be shipped any day since it was special order and they had to wait for the part to arrive. Then was told the part was never even available from the supplier in the first place and their system didn’t let them see the updates so they had no way of knowing. I should have ordered from somewhere else and that actually had the part in stock, or could have at least been able to tell if something is in stock without waiting almost a month. But the customer service was nice!”

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Posted 11 months ago

“I have not received my order.”

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Posted 11 months ago

“wasnt close customer service was very rude”

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Posted 11 months ago

“I or my son never ordered any of said parts”

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Posted 11 months ago

“Still waiting on my return to be refunded. Going to report as fraud if not refunded.”

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Posted 11 months ago

“Not what i wanted”

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Posted 11 months ago

“1. Right part. 2 ups delivered on Monday after I paid an extra $33 for overnight Sat delivery. 3. I asked for my money back for the extra shipping charges . No response and no money returned as yet. 4. No customer service. Rick”

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Posted 1 year ago

“My espresso mug arrived broken. It collects water between the outer glass and the cup. I’m guessing water will get trapped and become moldy since there is no way to drain the water the has gotten trapped.”

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Posted 1 year ago

“Your return policy is absurd. I know I should have checked prior to buying, but even then it would have been objectionable.”

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Posted 1 year ago

“No notification on why refunded. Never delivered?”

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Posted 1 year ago

“Zero communication. Issues with order (incorrect item shipped w/part missing) reached out THREE TIMES without any response. Sent the shipping confirmation a week after I already received my order. First and last order from you guys and I will go ahead and process a chargeback. Thanks.”

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Posted 1 year ago

“Messed up my order not once, but twice. And I still have not received my order.”

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Posted 1 year ago

“One simple part ordered and we were sent the wrong part, potentially costing me a sale of my machine! Called and the correct part being sent but Espresso Parts wouldn't expedite it unless we paid for it. Had to find local vendor who fortunately had the part but had to drive over an hour to get it. My buyer couldn't wait. I am very disappointed and frustrated.”

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Posted 1 year ago

“Ordered the Rancilio Rocky Front Panel Support (doserless) and it arrived with all screw holes untapped. Emailed customer support and received no reply, but did get an automated email asking how you did. Very poorly is the answer. Had to buy a metric tap set to thread the holes myself and for the money spent on the Front Support that is wholly unacceptable.”

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Posted 1 year ago

“Needing a spare part, after a google search, Espresso Parts was the cheapest. Second time around, after experienceing a customer service rep who 'had to be right' and experienced being patronized, I decided to cancel the order and purchase it elsewhere.”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 10,010 reviews