Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.82

4.8 Rating 9,513 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 9,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 31st October 2024

EXP 4812 Diego Montenegro

Espresso Parts 5 star review on 19th October 2024

378

Anonymous

Anonymous // 01/01/2019

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“Another satisfying experience. The parts I needed for my Gaggia Classic were easy to identify on the website, in stock and delivered promptly. I'll keep coming back. Thank you!”

Helpful Report

Posted 1 year ago

“The Rancilio group head shower screen-new version, seems to be an improvement over the IMS screen I was using. However, the jet dispersion nut that both the website and the person I talked to with said is necessary to use that screen on a Silvia is too tall, and the provided screw is too long. The nut I was using with the old screen is the correct height, but I am not sure if it is an original dispersion nut or not. So it wasn't necessary to buy the new nut and screw. Information needs to be changed, at lest for older Silvia models”

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Posted 1 year ago

“Parts ordered and delivered were correct and worked perfectly. Thanks!”

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Posted 1 year ago

“Excellent service, but shipping price is way over priced for the small package I received.”

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Posted 1 year ago

“I’m satisfied with the products but not the shipping or customer service. I have messaged about the fact that I got my one day next day air shipment in four days. The service team said it was due to being over a weekend. Well that was not specified when I placed the order. Therefore I want a refund but haven’t heard back.”

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Posted 1 year ago

“All items arrived when promised and the quality was perfetct.”

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Posted 1 year ago

“Shipped quickly.”

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Posted 1 year ago

“Excellent!”

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Posted 1 year ago

“Was initially very happy to get a great discount Then the Espresso machine arrived damaged I was informed there are no more in stock to replace it Instead, I was offered a replacement part for me to repair I said yes that seems doable Haven't heard back Emailed twice since then”

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Posted 1 year ago

“Great and fast service up here to Alaska with free shipping. The exact same item from Amazon was going to take over 2 weeks to get here. Espresso Parts shipped the same day ordered and it arrived 3 days later. I think the price was even a bit less than the Amazon price as well. On top of all that they have a great selection and a very knowledgeable staff you can actually talk to. An excellent small business.”

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Posted 1 year ago

“Excellent customer service, nicely designed website, and quick delivery.”

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Posted 1 year ago

“everything went great and the customer support team has been so helpful and nice! Thank you Espresso part fam! Keep it up!”

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Posted 1 year ago

“Items arrived quickly, were packaged well and are exactly as described.”

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Posted 1 year ago

“Hi folks, my order came *through* Portland and continued south and is now inexplicably in California. I have no idea what's going on here but am concerned and displeased by it. (I'm guessing that the item won't be damaged, but *it's not even here yet* is the problem.)”

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Posted 1 year ago

“Arrived in proper packaging and in a timely manner. Love the my new grinder, can't wait to start experiment. 10/10 would buy again from you guys”

Espresso Parts 5 star review on 3rd October 2023

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Posted 1 year ago

“Over 25 years of running coffee shops, I’ve used a lot of different parts suppliers and this company is by far the most well-stocked and offers the best service and fastest shipping of them all. You guys are the bomb!”

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Posted 1 year ago

“Quick delivery of the parts I needed to repair my Miss Sylvia.”

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Posted 1 year ago

“You guys are just the best, fast, and helpful. Keep on rocking!”

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Posted 1 year ago

“Very good experience.”

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Posted 1 year ago

“Great parts and fast service. Also info on parts availability in the U.S and the world.”

Helpful Report

Posted 1 year ago

Espresso Parts is rated 4.8 based on 9,513 reviews