Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,010 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a fan, over packaged and not very efficient. Could have been sent in a letter envelope. Instead 1 thin gasket was sent in a huge mailer that probably could have held 500-1000. When shipping cost 2x - 10x the item cost you should probably think about shipping different.”

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Posted 1 year ago

“The part I bought was ~$1.60... shipping was ~$13.... Instead of just putting it in to a envelope and shipping it that way ... You charge me a premium for shipping and I didn't even get a kiss. I understand it was my decision to buy the part and my decision to chose ground but from my knowledge that was the cheapest option. I wish more care was placed on my order even though it was under $5.”

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Posted 1 year ago

“Shipped a seal in a huge envelope at a cost of around $12.00. was going to order another but the shipping is ridiculous. It could have been stuck in a letter envelope for 90% less.”

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Posted 1 year ago

“You sent me the wrong color cups.”

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Posted 1 year ago

“I have not yet received shipping notification of my order I placed a week ago.”

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Posted 1 year ago

“as i have written to you info@ about my cut finger from the frothing thermometers i purchase. specifically the clip that holds the thermometer. Since milk got on it wanted to wash it. Those edges stamped but not deburred. There at least be a warning, and include some carbide sandpaper to take the edges off and i have not heard back from my email to info@ either. think your company would care about such...”

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Posted 1 year ago

“I ordered 4 espresso glasses that took over a week before they were even “shipped.” My order was then cancelled for no apparent reason, I wasn’t notified and no explanation was given.”

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Posted 1 year ago

“The info@espressoparts.com never replies my concern. Definitely 0/5”

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Posted 1 year ago

“The tech was a young kid. At first seemed okay, but the know it all type. He then got very condescending, left with a filter leaking onto our floor. We were told that he would install our filtration espresso parts have me order. Then he got here and said that is not his job. He then said he has no Knowledge about any filtration system going in anyways. He treated women with a very degrading tone and simply ignored us. It was awful…. Now I have to try and get my equipment in so I can open. This is going to cost me my target opening day. Very very upset”

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Posted 1 year ago

“I never received the Puro that I bought from you.”

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Posted 1 year ago

“Our first time a package showed with broke. Part. Real bummer as were gifts for Christmas we let them know right away. We are traveling the very next day not back into town now till January. It took us almost 3 days to get a response back. Not sure if the package broke it transporter shipping company or who it was just very disappointing. Our first experience we did not get a good one with broken stuff just awaiting our credit now on the merchandise.”

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Posted 1 year ago

“Never received product”

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Posted 1 year ago

“My order says it shipped on Dec 8th with a tracking number and label created but there has been no movement at all with UPS. Sent an email and as of yet no one has responded. This is a Christmas gift and I am very annoyed.”

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Posted 1 year ago

“This is not the part I ordered over 6 months ago”

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Posted 1 year ago

“I am struggling to make the machine work...the instructions are poor (I know that's Ascaso and not you), but I'd love some support please.”

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Posted 1 year ago

“Never received my items”

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Posted 1 year ago

“I have never received them.”

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Posted 1 year ago

“I’d be a lot happier if my Acaso baby T machine which has been out for over two weeks for repairs under warranty were fixed and back”

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Posted 1 year ago

“My product never came”

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Posted 1 year ago

“After the order hadn't been shipped for a couple of weeks, I checked in with Espresso Parts who informed me, "We apologize for the delay! This has not shipped out yet. We are catching up after being closed for annual inventory last week." Fair enough. But if you are going to take three weeks to deliver a simple order that is in stock, you need to communicate this to your customers. Their response was cursory, at best. I don't know why they have this attitude. Is it poor management; an overwhelmed workforce; a dominant position in the market so they don't feel the need to deliver customer service; or do they just not care about the service they provide? I am sure I will never know...”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 10,010 reviews