Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,010 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well while you guys did great the shipping was the issue. USPS took 10 days and the package finally arrived today 04/18. Somehow went from west coast to east coast to Texas and back.”

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Posted 1 year ago

“Great communication with customer service identifying right parts.”

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Posted 1 year ago

“The recipient of my gift of two cups and saucers was pleased but commented on how very heavy the cups are. Inordinantly heavy. Reminds me of the old-fashioned diner coffee cups. I was happy to find porcelain latte cups but not crazy about the colors. Service was fine. Shipping was expensive.”

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Posted 1 year ago

“Delivered on time.”

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Posted 1 year ago

“Thanks for the stuff”

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Posted 1 year ago

“Very convenient having EP assemble into a kit all parts needed for repair of my 20 yr old Rancillio Silvia v.1's steam valve, and delivery was prompt. Review would have been "excellent" rather than "good" if the "kit" had also included a step by step instruction sheet. I figured it out-eventually-from an online schematic, but the repair--not including the time to purchase a pair of 22 mm crescent wrenches at Home Depot-- took more than 2 hours, probably an hour more than it would have with clear directions. But once installed, it worked like a charm. no more water dripping from the steam wand.”

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Posted 1 year ago

“Love my latte mugs!!!”

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Posted 1 year ago

“It was easy to look up the parts”

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Posted 1 year ago

“I received the ordered items and in a timely manner. The only reason I am not giving five stars is that I received a cryptic email saying the items were on pre-order with not date given for a later delivery. There was no reply to my email asking for more information. I spoke to someone in customer service who was very helpful, but she told me it would be about two more weeks before the items would ship. That was acceptable to me. But then about two days later I received the shipment confirmation. I was happy for the early delivery, but I was very confused about the varying bits of information I had received.”

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Posted 1 year ago

“Grinder is high quality and produces a very good grind for pour over cup of coffee. Looking forward to years of use and coffee enjoyment”

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Posted 1 year ago

“Our first or second time ordering from Espresso Parts this way, All went well and we received the parts very quickly with regular shipping.”

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Posted 1 year ago

“Genuine parts at fair prices. I only wish locals could pick up orders at the shop.”

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Posted 1 year ago

“I love my new espresso cups and they arrived very fast”

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Posted 1 year ago

“Often times”

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Posted 1 year ago

“Perfect replacement. But no instructions on how to replace the part. Had to go to internet to figure it out.”

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Posted 1 year ago

“I thought the delivery was fast. The portafilter basket is fine but the handle feels flimsily to me (not like the original handle).”

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Posted 1 year ago

“The part arrived a whole lot quicker than expected, although I don't recall receiving a notification of dispatch.”

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Posted 1 year ago

“Pretty expensive art but came in time and works.”

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Posted 1 year ago

“Items came quickly, of high quality, but fitment seems a little off on one (maybe not Espresso Parts' fault)”

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Posted 1 year ago

“We bought a smaller version initially which was not approved by Health Department and are still waiting for instructions to be returned. This mid-size sink though its great and might be purchasing more throughout the year. Please provide instructions”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 10,010 reviews