Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.82

4.8 Rating 9,508 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 9,508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 31st October 2024

EXP 4812 Diego Montenegro

Espresso Parts 5 star review on 19th October 2024

378

Anonymous

Anonymous // 01/01/2019

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“You had what I needed. The online ordering was easy. Parts arrived promptly. Thank You.!”

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Posted 3 weeks ago

“Thank you Megan and Espresso Parts team for quickly sending me a new part for my espresso machine, and for refunding me for the defective part. Your the best! I will continue to suppport this local company and tell others!”

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Posted 3 weeks ago

“items arrived securely packaged.”

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Posted 3 weeks ago

“Thanks for getting me my poarts out same day exelceht job and thanks again Im back amunkest the living with my lever handle working”

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Posted 3 weeks ago

“Ordered new water pump. Works great and received it exactly on time. Thank you”

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Posted 3 weeks ago

“Products and everything were really great”

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Posted 3 weeks ago

“5/5! Will definitely order from again. Parts arrived very fast and fit perfectly in my machine.”

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Posted 3 weeks ago

“Beautiful V60, the packaging was great 🙌🏻”

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Posted 3 weeks ago

“Thank you to the most excellent parts department on making it happen!!”

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Posted 3 weeks ago

“We were delighted to find our local espresso shop’s cappuccino cups online. Easy to order, shipped quickly and with care”

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Posted 3 weeks ago

“Johnny on the spot when selling but warantee work and return calls are excused as "we are short staffed". Were moving on, you're only as good as your worst performer on the team.”

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Posted 3 weeks ago

“I needed some very specific parts for my espresso grinder. I had ordered the wrong one and needed to exchange it. When I called and spoke to a customer service representative they were so helpful and knowledgeable that they got me set up right away with the right part and facilitated an easy exchange. I was so grateful and will be getting all the parts we need from you from now on!”

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Posted 3 weeks ago

“package and service is always great.”

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Posted 3 weeks ago

“Great selection & price. Video instruction on how to install replacement burrs was easy to follow. My Super Jolly is grinding better than it has in ten years!”

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Posted 3 weeks ago

“The deal for the items I ordered was untouchable by any other vendor. Amazon had the items available but I essentially paid for two at the price of one - and not to mention, who knows if Amazon sold the authentic item. In that respect, Espresso Parts is 10/10. The only reason I downgraded a star was that the items were backordered, but this was not stated upon purchasing. I waited weeks and weeks and finally emailed customer service for an update, and they informed me the items I had ordered were backordered until mid-autumn. I was eager to use them, so this was a bit of a bummer. However, shipping was quick once they were available and the packaging was really safe and excellent.”

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Posted 3 weeks ago

“I ordered M5x12mm screws for my Gaggia Classic. That should have been M6x12mm, but when I searched for "Gaggia Classic Parts" the M5 screws displayed first and I assumed they were the correct ones. Why else would they be there with that search? Anyway, I chatted with customer service and after a couple of snied comments that this was my fault, they agreed to send the correct screws at no charge as a replacement. So it's a 5 for customer service as you took care of me, but this was avoidable even without me "double checking" with customer service before purchasing. Get your search results to only display compatible parts when customers enter the precise brand and model of their espresso machine. I don't know if that's possible, but it would help avoid situations like this.”

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Posted 3 weeks ago

“Fast delivery. Perfect fit.”

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Posted 3 weeks ago

“Order process on website was seamless. Product description and reviews are accurate. Order notifications were timely and product arrived a few days earlier than scheduled. Attention to details in packaging was excellent for delicate products.”

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Posted 3 weeks ago

“I spoke with John about receiving a RMA return merchandise authorization for the purchase I wish to return. He was very courteous and helpful with my request.”

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Posted 3 weeks ago

“Everything looks great! I have washed the pieces but have not yet made my toddy.”

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Posted 4 weeks ago

Espresso Parts is rated 4.8 based on 9,508 reviews