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Espresso Parts Reviews

4.8 Rating 9,537 Reviews
96 %
of reviewers recommend Espresso Parts
Company Reviews Product Reviews
6,895
 Metrics
4.8
Based on 9,537 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Espresso Parts Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gena Nelson
Verified Buyer
“We were delighted to find our local espresso shop’s cappuccino cups online. Easy to order, shipped quickly and with care”
Helpful Report
Posted 1 month ago
Scott Pardue
Verified Buyer
“Johnny on the spot when selling but warantee work and return calls are excused as "we are short staffed". Were moving on, you're only as good as your worst performer on the team.”
Helpful Report
Posted 1 month ago
Simeon Poulin
Verified Buyer
“I needed some very specific parts for my espresso grinder. I had ordered the wrong one and needed to exchange it. When I called and spoke to a customer service representative they were so helpful and knowledgeable that they got me set up right away with the right part and facilitated an easy exchange. I was so grateful and will be getting all the parts we need from you from now on!”
Helpful Report
Posted 1 month ago
Jessica Santana
Verified Buyer
“package and service is always great.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Great selection & price. Video instruction on how to install replacement burrs was easy to follow. My Super Jolly is grinding better than it has in ten years!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“The deal for the items I ordered was untouchable by any other vendor. Amazon had the items available but I essentially paid for two at the price of one - and not to mention, who knows if Amazon sold the authentic item. In that respect, Espresso Parts is 10/10. The only reason I downgraded a star was that the items were backordered, but this was not stated upon purchasing. I waited weeks and weeks and finally emailed customer service for an update, and they informed me the items I had ordered were backordered until mid-autumn. I was eager to use them, so this was a bit of a bummer. However, shipping was quick once they were available and the packaging was really safe and excellent.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“I ordered M5x12mm screws for my Gaggia Classic. That should have been M6x12mm, but when I searched for "Gaggia Classic Parts" the M5 screws displayed first and I assumed they were the correct ones. Why else would they be there with that search? Anyway, I chatted with customer service and after a couple of snied comments that this was my fault, they agreed to send the correct screws at no charge as a replacement. So it's a 5 for customer service as you took care of me, but this was avoidable even without me "double checking" with customer service before purchasing. Get your search results to only display compatible parts when customers enter the precise brand and model of their espresso machine. I don't know if that's possible, but it would help avoid situations like this.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Fast delivery. Perfect fit.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Order process on website was seamless. Product description and reviews are accurate. Order notifications were timely and product arrived a few days earlier than scheduled. Attention to details in packaging was excellent for delicate products.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“I spoke with John about receiving a RMA return merchandise authorization for the purchase I wish to return. He was very courteous and helpful with my request.”
Helpful Report
Posted 1 month ago
Gregory Weber
Verified Buyer
“Everything looks great! I have washed the pieces but have not yet made my toddy.”
Helpful Report
Posted 1 month ago
John Haaland
Verified Buyer
“Great customer service and received my Ascaso espresso machine order promptly. Will now be buying my grinder from EspressoParts. Thanks guys, cheers!”
Espresso Parts 5 star review on 15th October 2024
Helpful Report
Posted 1 month ago
Matthew Le Marquand
Verified Buyer
“Very fast delivery to New Zealand”
Helpful Report
Posted 1 month ago
HANY GABER
Verified Buyer
“GREAT PRICES - FAST SHIPPING”
Helpful Report
Posted 1 month ago
Won Ko
Verified Buyer
“looks like used one. I'd like to receive moneyback”
Helpful Report
Posted 1 month ago
Greg Bales
Verified Buyer
“I love our Vortex Latte cups. They are a big part of our morning.”
Helpful Report
Posted 1 month ago
Robert Brady
Verified Buyer
“Parts fit as expected and were delivered promptly”
Helpful Report
Posted 1 month ago
Joseph Posner
Verified Buyer
“Shipment was fine. But you subscribed me to various email lists despite my specific request not to.”
Helpful Report
Posted 1 month ago
Grisel Dilone
Verified Buyer
“Everything arrived in perfect condition… Love it! 🩵”
Espresso Parts 5 star review on 14th October 2024
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“This is my goto place for any parts for my espresso machine. Always 5 stars with ordering and with fast shipping.”
Helpful Report
Posted 1 month ago
Espresso Parts is rated 4.8 based on 9,537 reviews
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