Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,017 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 10th April 2025

Hector Vidana

418

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was supposed to be delivered on 12/2.....it is now 12/6 and its still telling me it's in Chicago on way to NY”

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Posted 3 years ago

“I haven’t received this piece yet. It’s been several weeks. I don’t have an opinion because of that”

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Posted 3 years ago

“In NO Way have you lived up to your stated standards. Everyone should be ashamed of what you have made me go through. Think for just one second about what you would have to deal with when, at no fault of your own, what you promised the customer was impossible due to the screwups of someone else. I intentionally ordered many times what I needed to complete a repair across two orders to be sure of getting the one copper crush gasket I needed to replace a boiler. You combined the orders into one and shipped them USPS at Christmas time for no other reason than to save yourself a few cents. Then, the USPS lost my order while simultaneously reporting it as delivered. At this point, you told me I was on my own dealing with the USPS and that you would not do anything to fix it or help. All of this is after you refused to partially ship the original order when I discovered that your webpage stated that an item was in stock when in fact it was always special-order. I eded up paying twice what my orders with you totaled to get what I needed overnight. So, tell me one thing you have done ethically, or even remotely compliant with standard business practices?”

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Posted 3 years ago

“I ordered a Mahlkonig x54. It was shipped dec 15 and it’s still sitting in Oregon with no word on when it’s going to ship or arrive. If this was for home use I wouldn’t care but it’s meant for use in my coffee shop. Why hasn’t anyone sent a message at least saying that it hasn’t shipped?”

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Posted 3 years ago

“I’ll never order from you again. Already canceled your catalog and emails. Shipping cost as much as the item I ordered. Yes I got it on time, but at that price it would’ve been cheaper to get it off of eBay, which is where I’ll be doing my shopping from now on”

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Posted 3 years ago

“Even tough they have great costumer service, the product didn’t arrived and nobody had the ETA of the product, today finally after more than 1 month I recieve my product”

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Posted 3 years ago

“I canceled my order before the product left your facility and yet you shipped it anyway meaning ill be out of the shipping costs. will never use your company again to purchase parts for my machines.”

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Posted 3 years ago

“Hey good morning l bough a grinder like 1 month ago and l never received it so where is going my money. POOR COMMUNICATION with the costumer and they don’t have to u a exactly information San but true. They only took my money and end no grinder no money!”

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Posted 3 years ago

“I ordered and paid for 2 pieces and I only received 1 piece. How can I fix this?”

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Posted 3 years ago

“They send me the wrong item”

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Posted 3 years ago

“My order 146978EP was sent by you whit wrong information. You say that my number phone was 999999999 so Fedex didn’t call me. My order is in my country, Peru, but i had to wait because of your fail.”

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Posted 3 years ago

“It's been 18 days, still haven't gotten my shipment. 14+ days for it to arrive (I'm in. the US) is wild. Definitely wont be buying from them ever again.”

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Posted 3 years ago

“They advertise, you buy, they never deliver. Not a fan and I won't shop with them again.”

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Posted 3 years ago

“Left a phone message four days ago on the customer service voicemail inquiring about directions for installing a knock box drawer that came with no instructions nor supplies to install it. Still haven’t heard back.”

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Posted 3 years ago

“The package was held up for a very long time and I finally received it opened and with no contents…”

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Posted 3 years ago

“I’m still waiting for an order of cups which was before than this one. No news about it also. Hoping knowing from you and my order.”

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Posted 3 years ago

“Never delivered as my email tells me”

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Posted 4 years ago

“Took forever to ship. Status of items I ordered was in stock but then received an email saying they were pre-order.”

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Posted 4 years ago

“I ordered this part on February 1, 2021 and it is just arriving now March 31, 2021. It took you two months to fill this order without any update from you on why this was taking so long. If I hadn’t questioned it I would’ve been in the dark! This is totally unacceptable. Will never do business with you again. Severo Berrios”

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Posted 4 years ago

“I didn't get my products! According to tracking it is still in OR?”

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Posted 4 years ago

We are sorry you are experiencing this delay. Customer Service will reach out to FedEx and contact you with follow-up information.

Posted 4 years ago

Espresso Parts is rated 4.8 based on 10,017 reviews