Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.82

4.8 Rating 9,723 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 9,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 21st January 2025

Samuel Solano

Anonymous

Anonymous // 01/01/2019

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“Excellent service, but shipping price is way over priced for the small package I received.”

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Posted 1 year ago

“I’m satisfied with the products but not the shipping or customer service. I have messaged about the fact that I got my one day next day air shipment in four days. The service team said it was due to being over a weekend. Well that was not specified when I placed the order. Therefore I want a refund but haven’t heard back.”

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Posted 1 year ago

“All items arrived when promised and the quality was perfetct.”

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Posted 1 year ago

“Shipped quickly.”

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Posted 1 year ago

“Excellent!”

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Posted 1 year ago

“Was initially very happy to get a great discount Then the Espresso machine arrived damaged I was informed there are no more in stock to replace it Instead, I was offered a replacement part for me to repair I said yes that seems doable Haven't heard back Emailed twice since then”

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Posted 1 year ago

“Great and fast service up here to Alaska with free shipping. The exact same item from Amazon was going to take over 2 weeks to get here. Espresso Parts shipped the same day ordered and it arrived 3 days later. I think the price was even a bit less than the Amazon price as well. On top of all that they have a great selection and a very knowledgeable staff you can actually talk to. An excellent small business.”

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Posted 1 year ago

“Excellent customer service, nicely designed website, and quick delivery.”

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Posted 1 year ago

“everything went great and the customer support team has been so helpful and nice! Thank you Espresso part fam! Keep it up!”

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Posted 1 year ago

“Items arrived quickly, were packaged well and are exactly as described.”

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Posted 1 year ago

“Hi folks, my order came *through* Portland and continued south and is now inexplicably in California. I have no idea what's going on here but am concerned and displeased by it. (I'm guessing that the item won't be damaged, but *it's not even here yet* is the problem.)”

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Posted 1 year ago

“Arrived in proper packaging and in a timely manner. Love the my new grinder, can't wait to start experiment. 10/10 would buy again from you guys”

Espresso Parts 5 star review on 3rd October 2023

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Posted 1 year ago

“Over 25 years of running coffee shops, I’ve used a lot of different parts suppliers and this company is by far the most well-stocked and offers the best service and fastest shipping of them all. You guys are the bomb!”

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Posted 1 year ago

“Quick delivery of the parts I needed to repair my Miss Sylvia.”

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Posted 1 year ago

“You guys are just the best, fast, and helpful. Keep on rocking!”

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Posted 1 year ago

“Very good experience.”

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Posted 1 year ago

“Great parts and fast service. Also info on parts availability in the U.S and the world.”

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Posted 1 year ago

“Great customer service, amazing web site very easy to order, overall the best prices, shipping, so happy about ESPRESSO PARTS the best always, Thank you”

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Posted 1 year ago

“Great company to work with. They are very knowledgeable about espresso machines, which is super helpful when you're trying to maintain and fix your own machine.”

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Posted 1 year ago

“I ordered a gift and I payed the one day shipping. The order arrived in two parts. The second part out of the delivery date. I made the claim and you took just half of the responsibility.”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 9,723 reviews