Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,009 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packaging was very lacking. For an 8lb motor, with a small electronic component, the padding was very inadequate. Both parts arrived very damaged. I was able to reposition the bent pins on the small electrical component but it is unknown whether any internal damage was done. The copper tubing around the motor was bent and kinked.”

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Posted 4 weeks ago

“Ordered two test kits. The first kit I opened had a defective Iron Powder Pillow so I had to open my second kit to compete testing. Hoping I will be sent a replacement kit, if I am I would rate my purchase as 5 stars.”

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Posted 1 month ago

“I have always been very happy with ordering parts from Espresso Parts. My last purchase included an item that was not in the package. Mistakes happen, so I emailed customer service but have not heard back in 4 days.”

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Posted 1 month ago

“Item missing from order. Item was marked on inventory packing slip as packaged. item is bigger then box in which order came in.”

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Posted 2 months ago

“The bottomless portafilter is missing the end cap for the handle. WTF?”

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Posted 2 months ago

“I have yet to receive my parts. Shipping delayed or lost.”

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Posted 2 months ago

“shippping is sluuuuuugish”

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Posted 3 months ago

“Hi there, the machine, we bought, a marzocco mini, had a leak. It took a while, before you reacted to our complain and it does not sound like, the machine is going to be repaired soon. thats dissapointing. Best Johann”

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Posted 3 months ago

“Hello. I really do love the product. But I orded navy blue espresso cups . The arrived with 6 red plates. Could you please ship 6 navy blue ones so the set will be complete please. My cell 6175933005 Email fuscoelectric@hotmail.com”

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Posted 3 months ago

“Quality products but customer service isn't great. Was told if the price on a product drops that they would refund the difference, so I purchased early. Price of that product dropped and they then turned around and said "oops I was wrong" with no commitment to keep to their word.”

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Posted 4 months ago

“Order # 389687 EP I purchased three filter screens but only receved one. The packing list stated I had order one. My purchase was paid for using a crdit card. I have received my credit card bill which refects three screen plus shipping. Packing list did not indicate any back order of two. Please forward remaining two filter screens or notifcation that parts are back orered. Thank You, Richard D. Furrow furrowrd@gmail.com 770-605-9611 Order # 32687EP”

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Posted 6 months ago

“I’m not sure you want to read my review but here it is. I submitted a similar review after my last purchase. It’s a lot of money for so few parts that probably cost you no more than $10. But I have to have it. In the kit, there are parts for two models of rinsers. Therefore, I’m paying for parts that I will never use. I will keep buying this kit until I can find other parts elsewhere.”

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Posted 6 months ago

“The spray dome for the fetco that I ordered looks exactly like the one I was replacing, but it doesn't work. The brewer behaves as though there is no spray dome present.”

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Posted 6 months ago

“Expresso cleaner was missing from the cleaning kit.”

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Posted 7 months ago

“I did not receive my order but it looks like it is my fault. I checked UPS Tracking and the address is not correct. I looked at the order with you and the address I used for the order is wrong. Order 320094EP UPS 1ze990160396032116 I updated my address with UPS but I dont know if this will automatically cause UPS the try a new delivery. Could you please update the address on your site to what I have provided below and coordinate with UPS to have them attempt again with the proper address. Ernie Marre 10917 Olive Branch Road Glen Allen, VA 23059 Thank you”

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Posted 8 months ago

“I purchased a repair kit for our glass rinser that was leaking after less than two years of mild use. Charge was $50 for some rubber gaskets and a simple brass part that wasn't necessary for the repair. I can't imagine that this kit cost more than a dollar to source, hence the feeling of getting ripped off.”

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Posted 8 months ago

“Had the part but I paid for next day delivery, was told it would go out Tuesday. It arrived Friday. Our coffee bar couldn’t serve drinks during that time.”

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Posted 8 months ago

“You are receiving a poor rating because I received the survey before I received the merch. What is on time? Who will deliver ? Will it be undamaged?”

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Posted 9 months ago

“The pair of o-rings ordered were different in size not to mention the slowest delivery time possible.”

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Posted 10 months ago

“We placed the order 3 weeks ago and have received this survey to ask how satisfied wew are with the product which has not yet arrived.”

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Posted 10 months ago

Espresso Parts is rated 4.8 based on 10,009 reviews