Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to fill the form out 4 bleeding time,it says chat to us and important words are behind it. Get a fuking grip,..... I'm going to staysure.”

Helpful Report

Posted 4 days ago

“Two months ago, I invested 198,000 dollars in this brokerage company. I genuinely believed it was a legal and safe broker until I tried to withdraw my funds. I managed to make an additional 80,000 dollars on the first day. And that same day, I submitted a withdrawal request. However, it still hasn’t been processed, all my money was on pending, The scammers at this company kept on ignoring me and refuse to return my money. I recently found out that this is a new scam broker with no reputation. The claim of 10 years in business was just a fabrication. The company operates illegally and unethically. They don’t care about the well-being of their clients. They steal money and never return it. I can't let it go cause it was a lot for me to lose.. I reported them to the U.S secret service who eventually I got referred by a man called alexi victim with an email address alexivictimhelps @ mail . com who was able to recover all my money but this company who operates this criminal acts are still at run.”

Helpful Report

Posted 2 weeks ago

“AVOID Been with esure for more than 5 year. Had none fault accident. They provided me with a hire car. Everything was going well till I found out I had to return my hire car after 21 days so I requested to extend my hire car as my claim still not settled. Esure said they authorised on 19/12/2024 for me to keep the hire car till 03/01/2025. ( I got proof of that) I get a phone call from enterprise asking me to give them the hire car back today 24/12/2024. And I owe them £296 as esure never authorised for me to keep the car till 03/01/2025. I spent hours n hours on phone to esure but didn’t get any where (24/12/2024). All I got YOU NEED TO RETURN THE CAR TO ENTERPRISE. You should have given the hire car back to enterprise on 20/12/2024. Really disappointed with esure and I will be taking an action against them. I had to pay £417 today so I can keep the hire car till 27/12/2024. MY CLAIM STILL NOT SETTLED. No one should have to deal with this on Xmas eve.”

Helpful Report

Posted 2 weeks ago

“Absolutely appalling, a lorry crashed into my car on the M1, causing substantial damage and the airbags to go off. I stood at the side of them motorway for 2.5 hours answering inane questions about did I drive for Amazon/what was the purpose of my journey/did I have clear photos of the damage. Eventually the highways patrol organised the removal of my car. 4 days later Esure organised a pick up truck which turned up at my house…. Honestly I would still be standing at the side of the motorway if it was up to Esure. 5 days later I still have no replacement vehicle and no update. Hours and hours spent on the phone with no satisfactory outcome. I will not be renewing with them, anyone but Esure making a compete drama out of a crisis.”

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Posted 3 weeks ago

“Ensure have to be the dogs of insurance company's. Mess up my policy, categorize my car as N by error, cannot correct so they say. Due to their mistake they try to increase my insurance by 3 times more. Then get upset when I cancel my policy expecting me to pay an exit fee. Who wants or needs rubbish such as these jokers”

Helpful Report

Posted 4 weeks ago

“I tried to add my daughter to my policy for two weeks whilst she's home for Christmas - apparently there's no facility to do that and they wanted to charge me an extra 576 for a whole year. Hopeless”

Helpful Report

Posted 4 weeks ago

“I was involved in a non fault claim back in September and have still not received my payout after weeks of chasing. Terrible insurance company”

Helpful Report

Posted 1 month ago

“made a claim back in august and everything went well.Claim finished september paid out and that was that as far as I was concerned,When out of the blue they contacted me to arrange to pick up my car ???? on contacting them they now want the bulk of the payout back cannot get an explaination for this I will never use this company again”

Helpful Report

Posted 1 month ago

“Absolutely disgusting service staff are shocking so rude I’m done stay away from this company !!”

Helpful Report

Posted 1 month ago

“Beware: A Nightmare Experience with Esure” I took out an insurance policy with Esure via a comparison site on October 7, choosing them based on cost. Shortly after, they emailed me asking for documents to confirm my details—but these emails went straight to my spam folder. By the time I checked, my policy had been abruptly cancelled on October 23 (just 16 days later) without any direct notification. They only refunded £371.53 out of the £414.56 I paid. When I reached out to resolve this and requested they remove the damaging “policy cancelled” mark from my record, they asked me to send in the required documents, which I promptly did. Despite my cooperation, they replied that they still wouldn’t remove the mark due to an alleged “failure to disclose” an SP30 offense—not even mine but from a named driver on the policy. I’m fairly certain I included this detail when signing up, but even if I had missed a box on the lengthy online form, it was an honest mistake. Why would I send them the DVLA summary showing the SP30 if I wanted to “non-disclose”? When I mentioned taking the issue to the ombudsman, their story suddenly changed—they updated the record from “documents not provided” to a “non-disclosure of penalty,” making it clear they were determined to label me negatively regardless of the context. If you value transparency, customer support, and common sense, I strongly recommend staying away from Esure and its sister brands: Sheila’s Wheels, First Alternative Insurance, and Esure Flex. This experience was frustrating, financially unfair, and shows their unwillingness to support customers in even minor, honest oversights.”

Helpful Report

Posted 2 months ago

“Got the best deal for my car insurance”

Helpful Report

Posted 2 months ago

“Spent 4 days trying to get through and spent ages waiting for someone to help me.I’d have had more luck ringing China.when I eventually got through there was no help at all. I will be re considering whether or not to renew. They won’t be as slow taking my money!”

Helpful Report

Posted 2 months ago

“I have been a customer for a very long time (over 15 years) and have 3x car insurances (policies). I called customer service to make a payment and to change my account details, as i missed one this month and was told that I missed 2x payments recently and have to pay the outstanding balance in full now. The lady (Rebecca) on the phone was not being helpful at all to some extent I found her rude and unprofessional. I asked to speak to a manager and was told to wait for 2/3 working days? I'm seriously thinking to not renew any of my insurance policies and to take my business somewhere else. As this company doesn't value you as a customer at all.”

Helpful Report

Posted 2 months ago

“Renewal quote was nearly £200 more than last year. On checking for cheaper firms found a quote on Esure for a £100 less. Contacted Esure to ask why but was left very annoyed that only new customers are entitled to a better deal. Not acceptable.”

Helpful Report

Posted 2 months ago

“Home insurance, dad who has no computer experience has been with Esure for years. Up for renewal Esure sent a confirmation postal mail to dad saying the renewal was going ahead. two days later another letter saying the insurance was cancelled. dad called them so many times. Finally got through and was met by a rude, inconsiderate and in my opinion incompetent member of staff that I would truely like to meet and give them a piece of my mind. That individual said that Esure don’t do anything now over the phone and when dad explained he has no access to a computer was told to go and use another insurance company. Probably the best advice Esure could and should give to all customers! Disgusting company you should NEVER use for insurance needs.”

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Posted 2 months ago

“Looking for a car insurance is main reason to choice a best site confused.c”

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Posted 2 months ago

“From start till 3 1/2 months later will not make contact with customer via phone calls or emails for a none fault SPOOFED CLAIM THAT I HAVE SENT CAMERA FOOTAGE OF MY CAR TIME AND DATE STAMPED OF MY CAR ON MY PROPERTY FOR OVER 24HRS OFF ROAD. NOW STOPPED CONTACTING THEM AS IT'S A WASTE OF ALL MY EFFORTS TO FIGHT THE THIRD PARTY SPOOFED CLAIM. KEEP AWAY FROM THIS COMPANY AT ALL COSTS. SOMETHING IS WRONG EPLOYEE WISE 1 star is it but. ???????????”

Helpful Report

Posted 3 months ago

“You will notice that all 4 and 5 star reviews are about taking out policy wait till you have to make a claim you will find this company is useless and all 1 stars are to do with claims and how they are handled DO NOT USE THIS INSURANCE COMPANY FOR ANY MOTOR INSURANCE”

Helpful Report

Posted 3 months ago

“I'm being generous with one star , my car was hit from behind and pushed into a car in front . I called esure at the side of the road and at first as I was speaking to the UK call Centre I couldn't fault them , they then passed me to Connexus which again tbh have been polite and helpful . I stupidly thought when my car was written off they would cancel the insurance , ooooh no they decided to take the money again . I called them 4 times and each time was told by the offshore call centre that I would have to pay a cancellation fee , I think NOT !!! They even said they weren't showing any claim on my account which I pointed out they claim management company were dealing with me and that the initial call which they arranged a recovery truck was started by them . Total joke of a company and made it worse the idiots at the offshore call centre !!!”

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Posted 3 months ago

“Was considering going to Esure however based upon these reviews covering their poor claims handling service , I will pay more and use a more reputable insurer .”

Helpful Report

Posted 3 months ago

Esure is rated 3.4 based on 1,894 reviews