Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I had previously taken out insurance with esure in 2022 to drive my son's car while it was up for sale. This was really easy to arrange and subsequently cancel when no longer needed. I then used esure for my own car insurance upon renewal and have had an equally great experience. No hard sell, no endless emails, great telephone staff and online access. No idea why I had to rate the food on this form though?!"”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Excellent service. \r\nNo Food involved. "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Lack of training and education on the help desks Super frustrating company to deal with. Last year I asked them specifically not to autorenew, this year when they did it without my permission getting it cancelled has been a nightmare. Originally I only wanted to review renewal docs - they should have been in my account but weren't, both the "live chat" and the help line are totally useless, neither able to supply an overview of what they'd charged me for - buying without an idea of cover makes no sense to me. Then the helpline made the incorrect adjustments and instead of refunding they just changed my renewal settings confirming that my money would not be taken. Now it has been. Have been passed around the houses and no idea whether my money is coming back or not as the line cut out”

Helpful Report

Posted 1 year ago

“"Accident claim in for 5 months (non fault), communication is shocking, won\u2019t even email back, I\u2019m still out of pocket. \r\nI literally cannot rate them lower. "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Very good"”

Helpful Report

(Car Insurance) - Posted 1 year ago

““Spent hours and still can not get through to the total loss team, Not happy its discussing service and underhanded sneaky hidden policy details. and to charge £856.99 on top of £650 excess after a none fault accident because my mileage was slightly over what I guessed. It was parked up at when it was hit!! Customer service helpline no. +1(8.O.5) 3.0.1 7.0.0.2. Call On This Number +1(8.O.5) 3.0.1 7.0.0.2 Helpline no. +1(8.O.5) 3.0.1 7.0.0.2.”

Helpful Report

Posted 1 year ago

“Will never use Esure again, it took two years to get a case closed and lots of my time. Now because of them a no fault claim is now a fault claim, incompetence at its best and is now going to cost me money down the road”

Helpful Report

Posted 1 year ago

“Spent hours and still can not get through to the total loss team, Not happy its discussing service and underhanded sneaky hidden policy details. and to charge £856.99 on top of £650 excess after a none fault accident because my mileage was slightly over what I guessed. It was parked up at when it was hit!! And because of this you don't get a curtesy car until it actually goes in for repair, possibly weeks later. AVOID and pay i bit more if you have to.”

Helpful Report

Posted 1 year ago

“This company is the worst of the worst car insurance's I've ever used in 30 years, they are disorganised, don't care about any problems you have with your car, but will make sure they take money from you for doing nothing. Someone crashed into my car and Esure customer service and engineers have left me to go out and hire my own car, and I had full insurance cover, plus not even fixed my car, and this all cost me over £3000 for 3 years of insuring my car with them, and with no claims for 3 years until someone crashed into me. WHAT EVER YOU DO, DO NOT USE THIS COMPANY, BECAUSE YOU WILL REGRET IT. if I could give them 1 out of 10, I would give them minus 10.”

Helpful Report

Posted 1 year ago

“The worst insurance company on this planet, DO NOT insure with them, they don't know how deal with claims and will be least interested in dealing with yours. Bad bad experience and still not resolved.”

Helpful Report

Posted 1 year ago

“"Have used ensure now for a few years have a few vehicles insured with them never had a issue with their service whenever I have needed to speak to a representive at ensure .\r\nThe service has been excellent very helpful and polite .\r\nThe only issue I have is accessing my online account it never recognises my password when I log on and I have not changed it I have spoken to esure regarding this but still have the issue .\r\nThe only other thing I would have liked as I have a few vehicles insured with them is to have been maybe given the price and option of having multi car insurance .\r\nApart from these two issues I have found esure very helpful reliable and very competetive on price ."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Cheapest around after searching go compare. "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"When applying for insurance they are very affordable and were very keen to help with my application\r\n"”

Helpful Report

(Car Insurance) - Posted 1 year ago

“I would give zero stars if I could I would give zero stars if I could. Upto 1 hour waiting times on the phone. They insured me then 6 months later decided they made a mistake and that I was too high a risk. 52 year old hospital consultant driving a Volvo with 16 years ncb and 6 points. Was pulled over several times by police and contacted by DVLA. Stay away from these cowboys Still not had my refund”

Helpful Report

Posted 1 year ago

“Paula McCall was amazing. She helped with a difficult situation, she was caring and understanding. She was supportive and went above and beyond to help”

Helpful Report

Posted 1 year ago

“"I emailed an address, to which I got a reply to say that it was not in use and to use their chat bot - however, there is never a person in there and it is simply, an automated service - not as they say, with a real person. I then found another email address but, yet again, having sent several emails - they have not responded. "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Everything this company told me was false"”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Ensure is a good car insurance to me "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Had a accident, still waiting for courtesy car it's been 3 weeks”

Helpful Report

Posted 1 year ago

“I called esure regarding a leak in a leak in my roof. I was on hold for over 1hour and 10 mins. Eventually I got through to an agent, she was NOT very helpful and could not wait to get of the phone. she gave me another number to call. I called another she gave me and was holding over 2 hours before I hung up. My issue is still not resolved and this is the 2nd time I had the same experience within 6 months. I would NOT recommend anyone to go with esure.”

Helpful Report

Posted 1 year ago

Esure is rated 3.4 based on 1,886 reviews