Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have home insurance and home emergency cover with Esure and their response is very disappointing. After raising an emergency case for plumbing through the home emergency cover channels in the morning, they quickly took payment of the excess (something which I haven't had to pay for any previous home emergency cover) but then lost interest. Having been told to wait for a call from a plumber, it never came so three hours later we called Esure back and was told they would put it through again and to wait for a call. Two further hours later with no response I called the plumbing company that Esure supposedly assigned to our case and they told me they had no record of it. So yet another call to Esure and they inform us that they never sent the case through and that they won't be able to get anyone out today anymore. So after a full day and many repeated calls to Esure, we still don't have any idea if they are sending anyone out and will have to continue struggling with the situation tomorrow. Horrendous service in response to an emergency, the only thing they have managed to do was take payment of the excess and waste a lot of time.”

Helpful Report

Posted 3 years ago

“Very pleased with e sure..great company for car insurance”

Helpful Report

(Car Insurance) - Posted 3 years ago

“The move to esure was quick and painless with the company providing all the required documentation. The only way to really test the company would be to make an accident claim from which one could evaluate their true colours. Since I have no wish to deliberately create such a test, I would tend to rely upon reviews made by others, which in the main have been favorable.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“The team member I dealt with was polite professional and friendly the policy was set up the way I requested it.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“As usual esure has been brilliant and the cheapest out there.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Probably the worst insurance I have taken. Every time u make amendments ie like change a car or numberplate or ad a driver it cost you so for a 300 I paid ended up paying nearly 550 as I changed car ect BETTER INSURANCE COMPANIES ON MARKET WHO DONT CHARGE #AVOIDED 😤”

Helpful Report

Posted 3 years ago

“If you don't want stress, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. Last night my BMW catalyst was stolen in one minute, witnessed by my neighbours who called the police straight away. Four police cars arrived. The police officer checked my car and asked me to start the engine. They told me that there was definitely the catalyst stolen, but to be aware that other damages could be caused as they use an electric saw. This insurance company refused to have a look on my car! What if there is petrol Leak or any other danger? They assumed that there is only the catalyst and made me wait up to 7-10 working days until the cat arrives and then they can pick up my car and have a look for any possible damages. They can only give me a substitute car when my car arrives at the garage. The ridiculous situation doesn't end here: instead of providing me a similar car as I have an estate, business BMW, they want to give me a Ford-K or Nissan Micra, which are impossible to be helpful in this situation, as I work in painting and decorating and need a similar size car, not the smallest car!!! How am I suppose to make a living if they make me wait for the substitute car up to 10 days and who will be responsible if the car have other unknown damages that will be a possible Hazard?”

Helpful Report

Posted 3 years ago

“esure was very easy with no questons to ans .thank you”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Cannot claim for cancelled or delayed flights..... cannot claim for lost luggage as I didn't keep every single receipt. Who keeps receipts for all clothing and cosmetics????”

Helpful Report

Posted 3 years ago

“Very professional and easy to deal with.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Documents on line they did not send them Plus needed to take my daughter off policy as no longer uses the car as she has her own and dies not live with me and they said my insurance would go up . Stubbornly not helpful on the phone”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Good service, but prices are to high!!!”

Helpful Report

Posted 3 years ago

“Thay are very good.No problem to get hod of and I'll keep useing them .”

Helpful Report

(Car Insurance) - Posted 3 years ago

“2.55pm accident 4.15pm reported to the insurance company Given max 90 min waiting but prioritised with infant in the car 5.40PM Call from RAC ETA is 7.40pm and told to leave vehicle unattended as they would collect keyless Tried to contact the insurance company and Rac, both numbers were not reachable. One was waiting in queue for over 30 min and cut off the other one just did not work. Husband got through to insurance and complained. ETA given 20 min to 6.50pm but this did not happen. 6.40pm Had a call from RAC asking where I was, and eventually realised that they have been given an address in Birmingham for collection from insurance. The man said to call me back but not heard again 6.50pm left the vehicle locked. 9.30pm I called insurance company and got connected directly to Barbara in manchester. I was saying I am not happy with the car in vulnerable location, and she apologised for the mess caused and spoken to the manager and told me they would arrange a different contractor and the car would definitely be collected before midnight KEYLESS! They have put keyless in capitals!! I asked for notification at collection of the vehicle and she said of course that would be done whatever time it is. 10.30pm had a message they are only contacting the contractor to recover the vehicle and ETA is 90 min. 7.10am I spoke to claire and she said the car is definitely collected 9.22pm last night with menchett recovery. I asked for confirmation on this by email or text. She said that was not possible. I said I would like to contact Manchett recovery and confirm this informatikn they have my car, so requested to provide contact details. She put me on hold for a long time and put me on contact with manager josh. He admitted they messed up the whole thing and the car was not collected at all. 8.10am he said I have been put through to different department and my car will be recovered asap. Someone will come and collect car keys from my house and recover the car asap. 9.10am not heard a thing yet. Calling insurance again. I took out the car insurance but they are busy blaming each other and nothing happening.”

Helpful Report

Posted 3 years ago

“No”

Helpful Report

(Car Insurance) - Posted 3 years ago

“high cancellation charges not explained WOULD NOT USE THIS COMPANY AGAIN poor customer service”

Helpful Report

Posted 3 years ago

“Very poor customer service they cancelled my insurance after they couldn’t find my ncd they emailed me 4days later so I was driving with no insurance for 4 days that 5months ago I’m still waiting about my complaint eventually they did find my ncd and reanstated my insurance still not happy I will not be going back”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Windscreen got cracked from a stone from a lorry. Dealt with very quickly 5star service. Only disappointment was go compare would not refund excess.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Absolutely shocking do not touch this company had a claim not my fault still disputing repairs total sub standard DO NOT TOUCH EMBARRASSING LIES UPON LIES”

Helpful Report

Posted 3 years ago

“Gave 1 star because no option for zero, been badly let down during a home insurance claim. They sub contract an assessor from a company called BVS who under estimate the cost of the repairs, I got 3 quotations all considerably higher than the assessment but they fail to recognise the independent quotations. I’ve had no correspondence for weeks know and they never responded to any of my emails. Please do not use Esure, my daughter recently had a much better experience fro Tesco home insurance.”

Helpful Report

Posted 3 years ago

Esure is rated 3.4 based on 1,886 reviews