Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Found them to be very helpful, courteous and professional. Queries were dealt with in timely manner. Can't fault.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Had no problem at all with Esure .The price was good coverase was good and easy to do through go compare and I got the excess cover deal..All in all a great year for me.”

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(Car Insurance) - Posted 3 years ago

“Great customer service lowest price went through several options”

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Posted 3 years ago

“Simple and fast. Perfect.”

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Posted 3 years ago

“Great value insurance”

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(Car Insurance) - Posted 3 years ago

“Very good and quick response with paperwork no problems with this insurance at all”

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(Car Insurance) - Posted 3 years ago

“Having been with them for a couple of years, always comprehensive. I had to make a claim, after which my car insurance with them shot up four fold. They keep trying to get me to reinsurer with them, yet their quotes are always twice the cost of any other.”

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Posted 3 years ago

“We left a bad review when we were burgled as they refused the claim on some technical pretext when they couldn't be bothered to speak to the locksmith until 6 months later when he couldn't recollect the incident and never even bothered to speak to the Police. Net result told us to go to the Ombudsman who of course found in esure's favour as seems to be the case in the vast majority of cases. We then left a bad review that has mysteriously disappeared! Surprise surprise but we are talking about esure.”

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Posted 3 years ago

“they are as good as the rest easy to get hold of and was able to change over my policy to another vehicle quite easily”

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(Car Insurance) - Posted 3 years ago

“I have home insurance and home emergency cover with Esure and their response is very disappointing. After raising an emergency case for plumbing through the home emergency cover channels in the morning, they quickly took payment of the excess (something which I haven't had to pay for any previous home emergency cover) but then lost interest. Having been told to wait for a call from a plumber, it never came so three hours later we called Esure back and was told they would put it through again and to wait for a call. Two further hours later with no response I called the plumbing company that Esure supposedly assigned to our case and they told me they had no record of it. So yet another call to Esure and they inform us that they never sent the case through and that they won't be able to get anyone out today anymore. So after a full day and many repeated calls to Esure, we still don't have any idea if they are sending anyone out and will have to continue struggling with the situation tomorrow. Horrendous service in response to an emergency, the only thing they have managed to do was take payment of the excess and waste a lot of time.”

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Posted 3 years ago

“Very pleased with e sure..great company for car insurance”

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(Car Insurance) - Posted 3 years ago

“The move to esure was quick and painless with the company providing all the required documentation. The only way to really test the company would be to make an accident claim from which one could evaluate their true colours. Since I have no wish to deliberately create such a test, I would tend to rely upon reviews made by others, which in the main have been favorable.”

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(Car Insurance) - Posted 3 years ago

“The team member I dealt with was polite professional and friendly the policy was set up the way I requested it.”

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(Car Insurance) - Posted 3 years ago

“As usual esure has been brilliant and the cheapest out there.”

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(Car Insurance) - Posted 3 years ago

“Probably the worst insurance I have taken. Every time u make amendments ie like change a car or numberplate or ad a driver it cost you so for a 300 I paid ended up paying nearly 550 as I changed car ect BETTER INSURANCE COMPANIES ON MARKET WHO DONT CHARGE #AVOIDED 😤”

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Posted 3 years ago

“If you don't want stress, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. Last night my BMW catalyst was stolen in one minute, witnessed by my neighbours who called the police straight away. Four police cars arrived. The police officer checked my car and asked me to start the engine. They told me that there was definitely the catalyst stolen, but to be aware that other damages could be caused as they use an electric saw. This insurance company refused to have a look on my car! What if there is petrol Leak or any other danger? They assumed that there is only the catalyst and made me wait up to 7-10 working days until the cat arrives and then they can pick up my car and have a look for any possible damages. They can only give me a substitute car when my car arrives at the garage. The ridiculous situation doesn't end here: instead of providing me a similar car as I have an estate, business BMW, they want to give me a Ford-K or Nissan Micra, which are impossible to be helpful in this situation, as I work in painting and decorating and need a similar size car, not the smallest car!!! How am I suppose to make a living if they make me wait for the substitute car up to 10 days and who will be responsible if the car have other unknown damages that will be a possible Hazard?”

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Posted 3 years ago

“esure was very easy with no questons to ans .thank you”

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(Car Insurance) - Posted 3 years ago

“Cannot claim for cancelled or delayed flights..... cannot claim for lost luggage as I didn't keep every single receipt. Who keeps receipts for all clothing and cosmetics????”

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Posted 3 years ago

“Very professional and easy to deal with.”

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(Car Insurance) - Posted 3 years ago

“Documents on line they did not send them Plus needed to take my daughter off policy as no longer uses the car as she has her own and dies not live with me and they said my insurance would go up . Stubbornly not helpful on the phone”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews