Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Esure insurance is not a good service provider. You might be paying a 13 month policy instead of 12 months.”

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Posted 5 years ago

“I had a problem accessing my documents online when I first took out the policy, but with one phone call to esure the man I spoke to could not have been more helpful sending me my documents both by email and by post. Apart from the problems online which were never resolved I have been pleased with the service from esure.”

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(Home Insurance) - Posted 5 years ago

“Excellent customer service. Very efficient and thorough. Had my documents through very quickly and no hassle or fuss. Found them through confused.com Also cheapest insurer around. I am a Very happy customer”

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Posted 5 years ago

“They have done what they say on the tin, but we luckily have not had to test whether they are good on claims, payment, etc as we have not had an accident. Now I have had a dash cam and rear can fitted I hope on renewal we might get a discount as a favoured client.”

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(Car Insurance) - Posted 5 years ago

“Mr father was sent to one of your repair centres Jesty in Christchurch , took 15 minutes to park . When we got in only to find nobody in reception . When someone came through said won't be a moment . Was sitting down when the lady jumped up and said god he nearly hit my car and walked out of reception and watched another customer park his car . Then came in out of breath and said golly that was close . Not a good start , then i think Gary came out and introduced himself and was very pleasant and explained the damage which is fine happy with that . But still waiting for the quote which was 3 weeks ago . Due to this fact and the trouble i had parking we will use another repair centre .”

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Posted 5 years ago

“Easy to complete, straightforward.”

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Posted 5 years ago

“Excellent service and reasonable premium for the policy”

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(Home Insurance) - Posted 5 years ago

“Worst insurance company Iv felt with!!!! Don’t ever take home insurance with these guys!!!! Nothing is covered. They are terrible to deal with!!!!”

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Posted 5 years ago

“I m so happy with this company. They are the best. I love it.”

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Posted 5 years ago

“Good easy understanding information no bull”

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(Car Insurance) - Posted 5 years ago

“Seemed easy enough only thing is have no card or anything to carry on car if it breaks down . Found it helpful in the past this can be useful in an emergency .”

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(Car Insurance) - Posted 5 years ago

“Was happy with the way my claim was handled. Found the process to be efficient .”

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(Home Insurance) - Posted 5 years ago

“Had a nightmare weekend with backed up drains spilling into my garden 🤮 got straight through to home cover on the phone (no wait or hassle even on a sunday!!) and in less than 24 hours I had a drain specialist out and the repairs done and dusted!! I've got my car, home and home emergencies now covered with Esure and they are by far the most competitive on both cost and service. Thank you”

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Posted 5 years ago

“Very efficient insurance company. Great deals, fab team on the phones that go through everything professionally and dont try to hard sell too much. Didnt need to provide documents for NCB, they just checked online records for me which saved the hassle of me sending in documentation.”

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Posted 5 years ago

“had an accident in January 2018 and it wasn't my fault. My car insurance went up to £350 from £80. I was living on a food bank for a long time. The company said I will get a refund once they will claim through the other side of the party who admits it was their fault. I still haven't got my refund and no one is taking any responsibility when I call the Esure insurance. From last 4 months, they droped my Insurance but still, I am paying around £115 and no luck on my refund.”

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Posted 5 years ago

“Every year Esure comes out on top with the lowest premium around. Their team have always been really helpful and quick to make changes to my policy to make sure I have the cover that’s for me.”

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Posted 5 years ago

“My 1st year of car insurance in my opinion excessive.probably due to my age as I have never caused an accident or received any compensation.I will renew when due unless premium is increased.”

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(Car Insurance) - Posted 5 years ago

“Very easy to deal with home and 2 cars with them good premiums would definitely recommend!”

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(Home Insurance) - Posted 5 years ago

“Very easy and pleasant to deal with over the phone and by email. Friendly local staff ready to help answer any questions or find a quote in a matter of minutes. Competitive prices for car insurance. Cannot fault this company in any way. Highly recommended.”

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Posted 5 years ago

“Had to cancel car insurance, the administration fee was far to high.”

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(Car Insurance) - Posted 5 years ago

Esure is rated 3.4 based on 1,894 reviews