Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Good easy understanding information no bull”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Seemed easy enough only thing is have no card or anything to carry on car if it breaks down . Found it helpful in the past this can be useful in an emergency .”

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(Car Insurance) - Posted 5 years ago

“Was happy with the way my claim was handled. Found the process to be efficient .”

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(Home Insurance) - Posted 5 years ago

“Had a nightmare weekend with backed up drains spilling into my garden 🤮 got straight through to home cover on the phone (no wait or hassle even on a sunday!!) and in less than 24 hours I had a drain specialist out and the repairs done and dusted!! I've got my car, home and home emergencies now covered with Esure and they are by far the most competitive on both cost and service. Thank you”

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Posted 5 years ago

“Very efficient insurance company. Great deals, fab team on the phones that go through everything professionally and dont try to hard sell too much. Didnt need to provide documents for NCB, they just checked online records for me which saved the hassle of me sending in documentation.”

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Posted 5 years ago

“had an accident in January 2018 and it wasn't my fault. My car insurance went up to £350 from £80. I was living on a food bank for a long time. The company said I will get a refund once they will claim through the other side of the party who admits it was their fault. I still haven't got my refund and no one is taking any responsibility when I call the Esure insurance. From last 4 months, they droped my Insurance but still, I am paying around £115 and no luck on my refund.”

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Posted 5 years ago

“Every year Esure comes out on top with the lowest premium around. Their team have always been really helpful and quick to make changes to my policy to make sure I have the cover that’s for me.”

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Posted 5 years ago

“My 1st year of car insurance in my opinion excessive.probably due to my age as I have never caused an accident or received any compensation.I will renew when due unless premium is increased.”

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(Car Insurance) - Posted 5 years ago

“Very easy to deal with home and 2 cars with them good premiums would definitely recommend!”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Very easy and pleasant to deal with over the phone and by email. Friendly local staff ready to help answer any questions or find a quote in a matter of minutes. Competitive prices for car insurance. Cannot fault this company in any way. Highly recommended.”

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Posted 5 years ago

“Had to cancel car insurance, the administration fee was far to high.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“good price, easy to get in touch with, good customer service”

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Posted 5 years ago

“Excellent service”

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(Car Insurance) - Posted 5 years ago

“Excellent”

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(Car Insurance) - Posted 5 years ago

“Told me that they approved my car repairs then a week later I phoned them go get a update they said the car was a total loss. Then under valued my car by £4,500 Will never use again.”

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Posted 5 years ago

“ok”

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(Car Insurance) - Posted 5 years ago

“Brilliant, they were very helpful”

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Posted 5 years ago

“£70 charge for cancelling insurance!!! Cancelled as no longer need second car and got charged £70 which took over half of the pro rata amount I should have got back - shocking.”

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Posted 5 years ago

“Brilliant insurance company and very happy with them”

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(Car Insurance) - Posted 5 years ago

“So fa my dealings with Esure have been good but I have not made a claim and insurance is only as good as the response you get when seeking help but I hope it will be good”

Helpful Report

(Home Insurance) - Posted 5 years ago

Esure is rated 3.4 based on 1,886 reviews