Name: Esure
Rating: 3.44

“very good insurance provider friendly customer service I am happy with them definitely I will recommend them to others.”

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(Car Insurance) - Posted 3 years ago

“Excellent”

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(Car Insurance) - Posted 3 years ago

“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”

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Posted 3 years ago

“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”

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Posted 3 years ago

“Very easy to insure and get hold of your documents and make changes. No issues just great customer relations.”

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(Car Insurance) - Posted 3 years ago

“I went with esure because I wanted a cheap basic policy and they were one of the cheapest.”

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(Car Insurance) - Posted 3 years ago

“I joined E-sure because they offered a very reasonable premium even on my twenty year old Cougar and I am eighty years old. Later I added my son's name as a co-driver which they accepted promptly and to my pleasant surprise did not demand extra payment. I will happily stay with them for the foreseeable future.”

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(Home Insurance) - Posted 3 years ago

“Good experience and would not hesitate to recommend them”

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(Car Insurance) - Posted 3 years ago

“Very easy to talk to and very helpful too, will definitely stay with them”

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(Car Insurance) - Posted 3 years ago

“Was really disappointed that I was dismissed due to me not being unable to work from home due to mental health issues. Team leaders and HR staff are deceitful liars so I now have to go to a Tribunal. I would certainly never recommend them and suggest customers do the best thing and not insure with the.”

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Posted 3 years ago

“Very helpful claims team. Top-rated.”

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(Car Insurance) - Posted 3 years ago

“web site not easy to find what i wanted at the time. webpages always un desirable limited in options.”

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(Car Insurance) - Posted 3 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

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Posted 3 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

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Posted 3 years ago

“Nice and easy and quick”

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(Car Insurance) - Posted 3 years ago

“Super insurance”

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(Car Insurance) - Posted 3 years ago

“esure never sent me a renewal quote and when I checked it had gone up quite a lot. I changed my vehicle but it was a like for like car. I have found quotes that are a lot lot cheaper for the same policy but they refused to price match. Cancelled policy but still being charged £60 to do so. Will not be recommending Esure to any body else.”

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Posted 3 years ago

“I just can't understand why I get charged to cancel a policy when all I did was change my car The policy should have gone down because its a smaller car not up, I'm certainly not impressed with ensure.”

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(Car Insurance) - Posted 3 years ago

“I just can't understand why I get charged to cancel a policy when all I did was change my car The policy should have gone down because its a smaller car not up, I'm certainly not impressed with ensure.”

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Esure Reviews