Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price”

Helpful Report

(Car Insurance) - Posted 3 years ago

“1 of the best insurance company”

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Posted 4 years ago

“No quibble, straight forward communication”

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(Car Insurance) - Posted 4 years ago

“Very helpful and even offered me a payment holiday”

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(Car Insurance) - Posted 4 years ago

“Because of Covid, lockdown and my poor health, I have probably only done 50 to 100 miles since last April, so my car has hardly been on the road.”

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(Car Insurance) - Posted 4 years ago

“Excellent service, fast and efficient to my requirements.”

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(Car Insurance) - Posted 4 years ago

“Taking out insurance with esure was easy enough they checked proof of no claims and that was it really. Only down side was I don't think I received any documents either in the post or on line which I would prefer to have had.”

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(Car Insurance) - Posted 4 years ago

“Quick and easy, nothing was to much trouble, we'll done,”

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(Car Insurance) - Posted 4 years ago

“Haven't made a claim. FREE excesd cover isn't FREE - my previous insurance company took fraudulent photo of a house numbered 17 that is NOT my, but 20 miles from same - I reported said insurance company to the Police regarding their illegal fraudulent photo.”

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(Car Insurance) - Posted 4 years ago

“very good insurance provider friendly customer service I am happy with them definitely I will recommend them to others.”

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(Car Insurance) - Posted 4 years ago

“Excellent”

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(Car Insurance) - Posted 4 years ago

“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”

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Posted 4 years ago

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Posted 4 years ago

“Very easy to insure and get hold of your documents and make changes. No issues just great customer relations.”

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(Car Insurance) - Posted 4 years ago

“I went with esure because I wanted a cheap basic policy and they were one of the cheapest.”

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(Car Insurance) - Posted 4 years ago

“I joined E-sure because they offered a very reasonable premium even on my twenty year old Cougar and I am eighty years old. Later I added my son's name as a co-driver which they accepted promptly and to my pleasant surprise did not demand extra payment. I will happily stay with them for the foreseeable future.”

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(Home Insurance) - Posted 4 years ago

“Good experience and would not hesitate to recommend them”

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(Car Insurance) - Posted 4 years ago

“Very easy to talk to and very helpful too, will definitely stay with them”

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(Car Insurance) - Posted 4 years ago

“Was really disappointed that I was dismissed due to me not being unable to work from home due to mental health issues. Team leaders and HR staff are deceitful liars so I now have to go to a Tribunal. I would certainly never recommend them and suggest customers do the best thing and not insure with the.”

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Posted 4 years ago

“Very helpful claims team. Top-rated.”

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(Car Insurance) - Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews