Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Have Claim pending were supposed to organise a courtesy car for me and have mine collected still waiting for the phone call! Also please send me details for me to claim my excess back once this is sorted”

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(Car Insurance) - Posted 2 years ago

“Very easy and explanatory to get car insurance”

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Posted 2 years ago

“Esure was the Cheapest”

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(Car Insurance) - Posted 2 years ago

“I think I will stay with them as I am very pleased with esure”

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(Car Insurance) - Posted 2 years ago

“Poor communication, new renewed quote was well over what shold of been after being loyal”

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Posted 2 years ago

“Hi. Ensure was the best price for insurance at my renewal date. And a well known insurance company. So it was a no brainer to purchase their insurance..”

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(Car Insurance) - Posted 2 years ago

“Very easy to talk too”

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(Car Insurance) - Posted 2 years ago

“No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates. Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part”

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Posted 2 years ago

“Gave me more than I wanted”

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(Car Insurance) - Posted 2 years ago

“Easy to sort spot on”

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(Car Insurance) - Posted 2 years ago

“Car accident not at fault dealt with quickly and expertly”

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Posted 2 years ago

“My renewal insisted I have a burglar alarm as my contents are down at almost £100,00! I informed then that he figure was wildly incorect & that I am just an average householder with average contents. Despite this they refused to insure me without me installing a costly & unwanted burglar alarm. I was put on hold for nearly 40 minutes & then got cut off before I was told this. I have now cancelled the renewal! I will never go through Esure again. Very unprofessional handled, very unfriendly.”

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Posted 2 years ago

“Sent me today email telling me they had cancelled my car insurance a week ago so I've been uninsured. The email a week ago telling me to take action didn't have my name or insurance policy number on so I thought was scam email. Not a professional company and they can go run and jump for any outstanding balance”

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Posted 2 years ago

“Quick easy purchase”

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Posted 2 years ago

“easy to get insured with no problems and it was a good quote”

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(Car Insurance) - Posted 2 years ago

“had insurance off them in the past,never needed it”

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(Home Insurance) - Posted 2 years ago

“esure is a very good insurance company, i have been using them since 2013. i have made claims with them, the accidents were not my fault but esure was there to help me. Although , i am leaving them this month, this is because the insurance premium keeps going up and i think it is intentional. They know i always forget to check for cheaper quotes every year, i am on autorenewal so they pretend they dont know they were supposed to send new quotes for the the new year at least 30 days before the expiry. i always find out about my renewal late so i always had no choice than to just go with the auto renewal. This year, i pulled a fast one on them and i am going with another insurance that is £450 cheaper.”

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Posted 3 years ago

“I submitted a claim for flood damage to my property 4 weeks ago and esure passed by case onto Sedgwick who are absolutely awful. They didn't process my claim initially, then the loss adjustor was off sick the second loss adjustor did not include 2 of my carpets the main part of my claim. He lied saying that my lounge carpet was to be cleaned, when he had written that it had to be dry cleaned. I know this because an inexperienced call handler read his report to me. when I lodged a formal complaint I was advised that they would get someone else to examine my carpets. No one contacted me. They have offered me a cash settlement which no where near covers the damage, I refused. I'm still waiting for my case manager to contact me 4 weeks later. They refused to lift my hall laminate despite the manufacturer stating that it needs to be lifted. I have started communicating by email and not phoning as they never get back to me and I will have documentation of all my communications should I need to contact the ombudsman.”

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Posted 3 years ago

“very easy to work with them. they are also very patience!”

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(Car Insurance) - Posted 3 years ago

“Good so far smooth sailing”

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Posted 3 years ago

Esure is rated 3.4 based on 1,886 reviews