Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Esure offered the best package for us for building and contents insurance with the most effective price.”

Helpful Report

Posted 3 years ago

“Called, spoke to lovely helpful lady and finished happy with service received”

Helpful Report

Posted 3 years ago

“So easy to use and prompt responses”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I had a great experience buying car insurance from Esure! Easy and fast! Would recommend!”

Helpful Report

Posted 3 years ago

“I’m very upset with Esure. After waiting 3 months for an appointment to have the car repaired, I’m informed that the company they use for repairs - Gemini in Newport- they can’t supply a courtesy car at the moment, so have to wait for at least another week for them to find me a car.😡 this isn’t helping my blood pressure!”

Helpful Report

Posted 3 years ago

“as a loyal customer for several years the premium increase was too high”

Helpful Report

Posted 3 years ago

“A crack appeared in our patio window. Phoned to report it, they sent an estimator/ inspector arranged a date to replace the double glazed unit. Came and did it as arranged. We just paid our X's, e sure settled the bill. Our windows are 25 yes old, no longer manufactured, but we didn't want a different model as the window is one of a pair. Excellent service”

Helpful Report

(Home Insurance) - Posted 3 years ago

“For an online insurance provider ensure are very good. Website is clear and easy to navigate and it's easy to print hard copy of your documents.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Great service when buying the policy. Terrible service when help is needed: emails are not responded to, other than the cursory acknowledgment, and phone calls are unanswered. I would honestly advise potential customers to avoid this company to avoid having the same frustrating experience and totally inadequate service.”

Helpful Report

Posted 3 years ago

“Service and phone line very bad, waiting hours nobody answer”

Helpful Report

Posted 3 years ago

“easy to get insurance very difficult and expensive to cancel.would not recommend or use again”

Helpful Report

Posted 3 years ago

“40 minutes to try to contact customer service. Still unable to get through. Giving up. Will try another day. Live chat feature is just a robot.”

Helpful Report

Posted 3 years ago

“I am not happy .because I had a problem for windscreen repair took 7 days.really bad experience.I didnt go work shopping lots of lost.”

Helpful Report

Posted 3 years ago

“Very good service thanks”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very Very good 👍”

Helpful Report

Posted 3 years ago

“Very good, very polite, with ease going through policy”

Helpful Report

Posted 3 years ago

“Wouldnt waste ur time in the 3 months i was with them had to pay for my deposit twice because they desided i didnt have proof of adress when i was waiting on bank letter turning up never use them again”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Easy to work with and very relaxed I thought they was cheap aswell”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Absolute garbage. Customer services couldn't two shits wether you are happy or not they just want you to get off the phone so they can go back to pissing other people off. Dont bother with these arseholes”

Helpful Report

Posted 3 years ago

“Brilliant service and savings ,very impressed on the amount of saving achieved by using this service outstanding a must for savings and comparing quotes”

Helpful Report

(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,909 reviews