Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Very Very good 👍”

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Posted 3 years ago

“Very good, very polite, with ease going through policy”

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Posted 3 years ago

“Wouldnt waste ur time in the 3 months i was with them had to pay for my deposit twice because they desided i didnt have proof of adress when i was waiting on bank letter turning up never use them again”

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(Car Insurance) - Posted 3 years ago

“Easy to work with and very relaxed I thought they was cheap aswell”

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(Car Insurance) - Posted 3 years ago

“Absolute garbage. Customer services couldn't two shits wether you are happy or not they just want you to get off the phone so they can go back to pissing other people off. Dont bother with these arseholes”

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Posted 3 years ago

“Brilliant service and savings ,very impressed on the amount of saving achieved by using this service outstanding a must for savings and comparing quotes”

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(Car Insurance) - Posted 3 years ago

“Quick response. Very good customer service. Good understanding to to online service”

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(Car Insurance) - Posted 3 years ago

“They are happy to take your money but refuse to actually provide the service you pay for! I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired... Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment.”

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Posted 3 years ago

“Worst customer service ever. Staff need training as to what their claim process is. I've waited nearly 2 months an I am no further forward. Staff members are rude despite their ineffective service.”

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Posted 3 years ago

“Have Claim pending were supposed to organise a courtesy car for me and have mine collected still waiting for the phone call! Also please send me details for me to claim my excess back once this is sorted”

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(Car Insurance) - Posted 3 years ago

“Very easy and explanatory to get car insurance”

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Posted 3 years ago

“Esure was the Cheapest”

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(Car Insurance) - Posted 3 years ago

“I think I will stay with them as I am very pleased with esure”

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(Car Insurance) - Posted 3 years ago

“Poor communication, new renewed quote was well over what shold of been after being loyal”

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Posted 3 years ago

“Hi. Ensure was the best price for insurance at my renewal date. And a well known insurance company. So it was a no brainer to purchase their insurance..”

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(Car Insurance) - Posted 3 years ago

“Very easy to talk too”

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(Car Insurance) - Posted 3 years ago

“No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates. Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part”

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Posted 3 years ago

“Gave me more than I wanted”

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(Car Insurance) - Posted 3 years ago

“Easy to sort spot on”

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(Car Insurance) - Posted 3 years ago

“Car accident not at fault dealt with quickly and expertly”

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Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews