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Esure Reviews

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 26th January 2024

Esure 1 star review on 16th December 2023

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the cover and speed they deal with any changes to policys very good company to deal with”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Competitive and will use again if price is right”

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(Car Insurance) - Posted 6 years ago

“The biggest issue I had with them was when a previous company that I was insured with had provided me duff details where they had put through a claim when there had been no claim, just notification of an incident but they (old company) had put it through as a claim. Got it sorted, but caused me more aggro than it was worth for sure.”

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(Car Insurance) - Posted 6 years ago

“when I purchased a different car the increase in premiums went skyhigh,would not use t”

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(Car Insurance) - Posted 6 years ago

“Very smooth process on claim with providing courtesy car instantly and line up every thing professionally.”

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(Car Insurance) - Posted 6 years ago

“Very polite and helpful rep saved me hundreds :)”

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(Car Insurance) - Posted 6 years ago

“I found this insurance company very good and reasonably priced”

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(Car Insurance) - Posted 6 years ago

“Customer care line always has a long waiting time. Too long to hold for. Policy Documents are very easy to access.”

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(Car Insurance) - Posted 6 years ago

“No problem with the policy but they failed to put the right details on my insurance documents and then tried to charge me £26 to correct them. There is a standard admin charge of £26 for any changes, including change of address so be aware of that.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

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(Car Insurance) - Posted 6 years ago

“Notification of the accident was a good process. But after that Esure was slow and has still not notified me of the outcome, 6 months later. Two months after making the claim they wrote to me to say they had "forgotten" to ask me to complete another document, thereby losing time. Summary - public face is good; behind the scenes it is woeful.”

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(Car Insurance) - Posted 6 years ago

“Had no problems”

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(Car Insurance) - Posted 6 years ago

“Needed adjustment to my policy like increasing my excess and for that reason my monthly quote should fall a little but instead was quoted higher for no good explanation. Hence wouldn't recommend esure. The purchase process was fairly easy on go compare but have not liked customer service experience with esure.”

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(Car Insurance) - Posted 6 years ago

“Easy website to follow and great service”

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Posted 6 years ago

“Easy to buy at a reasonable cost”

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(Car Insurance) - Posted 6 years ago

“I do not "dream " of car insurance, When my renewal is due I look for the cheapest quote for the cover I require. E sure are value for money”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“Staff are helpful, professional and reassuring. Initial recorded message/information is s bit too long. I am very satisfied.”

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(Car Insurance) - Posted 6 years ago

“Sold car, cancelled insurance but according to Esure policies you have to continue to pay insurance till end of year regardless of fact that you do not have a car. Absolute fraud and trying to resolve issue no one is willing to cooperate threatening with debt collection agency.”

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Posted 6 years ago

“I don't give good reviews to any company who charge exorbitant fees to cancel a policy”

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(Car Insurance) - Posted 6 years ago

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Esure is rated 3.4 based on 1,886 reviews