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Esure Reviews

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Esure 1 star review on 16th June 2024

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Esure 1 star review on 16th June 2024

Esure 1 star review on 26th January 2024

Esure 1 star review on 26th January 2024

Esure 1 star review on 16th December 2023

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just check Google reviews, I am not the only one who finds esure as despicable company! The customer service is far from a decent understanding customer service. They seem to have attitude problem when you call them and catch them out on their mistake. Their quotes on online comparison sites always about 10% lower than what they quote you when your renewal is due! When you call them they often tell you there is a problem here or there which doesn't really have any logic at all except they think we are stupid! It takes days/weeks for any replies. I long for a company that hasn't got nay attitude problem. Long gone when you could talk to your broker or pop in and see them! Logic out the window, morality and ethics don't exist and conscious was never there at least with esure!”

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Posted 6 years ago

“this is my 1st year with esure. they provided clear appropriate details in relation to my insurance policy. i am hoping to renew my policy with them in this year as well.”

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(Car Insurance) - Posted 6 years ago

“When looking for insurance for my motor vehicle I found esure insurance very easy to deal with providing a reasonable quote easy documents to understand and excellent customer service”

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(Car Insurance) - Posted 6 years ago

“although a little delay at first they are now dealing with an accident I had very efficiently and I will probably stay with them on renewal next month because their quote was actually cheaper than any I could find on go compare”

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Posted 6 years ago

“Great service and delivers exactly as promised”

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(Car Insurance) - Posted 6 years ago

“I had a no fault incident where a med size lorry reversed into me on a very dangerous bendy hill, ! had to badger E-sure for information but actually had far better treatment from the other driver's insurance company - Aviva. They rang me to apologise, check I was OK, put my mind at rest and give written assurance that their client had accepted full responsibility for the collision. E-sure please note I still await advice on where I stand. I am very unlikely to use you again - disgracefully poor service!!!!”

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(Car Insurance) - Posted 6 years ago

“First policy with eSure taken out in March 2017. Changed car in June and received v good customer service throughout. Had a significant no fault accident in August and the response from eSure exceeded expectations. It took 7 weeks to complete repairs at my chosen manufacturer approved workshop. An excellent loan car was provided throughout. Would have no hesitation in recommending this insurer.”

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(Car Insurance) - Posted 6 years ago

“Like all insurers everything goes swimmingly until a claim is made.”

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(Car Insurance) - Posted 6 years ago

“;)”

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(Car Insurance) - Posted 6 years ago

“Terrible company! After being a customer for 4 years they cancelled my insurance over Christmas because there was a direct debit cross over leaving me with no insurance and no letter to tell me until January. I could have received serious penalties from the Police If I was stopped. I didn't even know they had cancelled it until I got the letter 2 weeks after.”

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Posted 6 years ago

“i found then helpful and in fact also took my breakdown cover with them. fair priced. haven't needed to claim yet thankfully so unable to comment on that.”

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(Car Insurance) - Posted 6 years ago

“First point : On the day of setting up the insurance I have completed the form on the comparison website with 15000 miles / year, Esure only had 5,000 miles/year ; this has caused a increase in my premium of over £150 / year and I have canceled the policy . Second : Until the day of this review,1 week later , I have received no cancelation documents from esure ( emails or other wise ) , but have been charged for another month, 6 days after the day I have requested the cancelation , and 4 days after the monthly renewal day. Third : After about 1 hour on the phone with Esure ,I got this : We have charged you extra because our colegue canceled the policy but charged you for extra legal cover for 1 full year , not just the cover period , even though the extra legal cover should have been charged monthly as a adition to the premium payment ; We have charged you after the cancelation date, and without letting you know about it because we could not stop the direct debit 5 days in advance; We will issue a small , partial refund ( I have paid in total around £200 for 1 month insurance (( my monthly fee would have been £54 ) and was offered a refund of about £31 ) , after another hour on the phone , going through bank transactions, and a cost breakdown , and complaints about the unprofesionalism I was refunded £110 .... My advice , don't take their insurance , and if you do, keep a eye on your bank account for extrapayments they might take without you know about it.”

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Posted 6 years ago

“Easy to access and very helpfull”

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(Car Insurance) - Posted 6 years ago

“Everything was easy to follow”

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(Car Insurance) - Posted 6 years ago

“Unable to enter costumer portal due to dob error, unable to cancel renewal, customers service said she cant help - had to make a written complaint - very poor service and a waste of my time.”

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Posted 6 years ago

“extremely good and quick service that has filled all my expectations of what an insurance company should be!!”

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(Car Insurance) - Posted 6 years ago

“so far so good”

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(Car Insurance) - Posted 6 years ago

“No problems at all .there always happy to help and change things around if and when needed . They were great when I did a car swap and also adding a extra driver when I’ve needed to only a few months back.”

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(Car Insurance) - Posted 6 years ago

“Good price for the package I got with the deal”

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(Car Insurance) - Posted 6 years ago

“The person helped me and made all the effort to make sure I was happy. I'd recommend this service”

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(Car Insurance) - Posted 6 years ago

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Esure is rated 3.4 based on 1,886 reviews