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Esure Reviews

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Esure 1 star review on 25th December 2024

Esure 1 star review on 16th September 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 26th January 2024

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tried to make a claim for a lost key. Not really known when it was lost but gave a date which was reqired.. Only to be told I could not claim as it needed to be reported within 72 hours. Once again an insurance company slimes out of a claim due to the small print. NOT a Happy customer. After more than 10 years as a customer will have to look for another insurance company next time I renew my policy. Rubbish customer service.”

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Posted 6 years ago

“i phoned up very uncaring customer service apparently water dripping through your ceilings from your roof is not an emergency and not covered under home insurance i will never use again , i think i would rather pay more for a decent service.”

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Posted 6 years ago

“Was treated honestly and fairly”

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(Car Insurance) - Posted 6 years ago

“As Long as things are smooth there services are ok. But if you get stuck with claim then you can real issues in there lack of professionalism and inability t resolve issue through one window. I believe they have intentionally made the system difficult to follow. It was really awful since the accident through to next renewal and after more than six month claim is not resolve although other party had accepted the liability.”

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Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“Very helpful when swapping over from other companies and helpful when calling up with queries”

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(Car Insurance) - Posted 6 years ago

“After over 40 years with a company car prior to retirement I have not really had to get involved with car insurance except with my Classic Cars. I was therefore anticipating being penalised due to lack of history of having my own insurance policies. Esure were extremely helpful and also came up with the most competitive price with everything being sorted out very quickly in advance of my new cars delivery.”

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(Car Insurance) - Posted 6 years ago

“Good no problems”

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(Car Insurance) - Posted 6 years ago

“In choosing and purchasing car insurance with ensure I found the process to be effective, customer friendly and quick. Due to my positive and professional experience I have decide to purchase other insurance provision with ensure.”

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(Car Insurance) - Posted 6 years ago

“Just check Google reviews, I am not the only one who finds esure as despicable company! The customer service is far from a decent understanding customer service. They seem to have attitude problem when you call them and catch them out on their mistake. Their quotes on online comparison sites always about 10% lower than what they quote you when your renewal is due! When you call them they often tell you there is a problem here or there which doesn't really have any logic at all except they think we are stupid! It takes days/weeks for any replies. I long for a company that hasn't got nay attitude problem. Long gone when you could talk to your broker or pop in and see them! Logic out the window, morality and ethics don't exist and conscious was never there at least with esure!”

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Posted 6 years ago

“this is my 1st year with esure. they provided clear appropriate details in relation to my insurance policy. i am hoping to renew my policy with them in this year as well.”

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(Car Insurance) - Posted 6 years ago

“When looking for insurance for my motor vehicle I found esure insurance very easy to deal with providing a reasonable quote easy documents to understand and excellent customer service”

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(Car Insurance) - Posted 6 years ago

“although a little delay at first they are now dealing with an accident I had very efficiently and I will probably stay with them on renewal next month because their quote was actually cheaper than any I could find on go compare”

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Posted 6 years ago

“Great service and delivers exactly as promised”

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(Car Insurance) - Posted 6 years ago

“I had a no fault incident where a med size lorry reversed into me on a very dangerous bendy hill, ! had to badger E-sure for information but actually had far better treatment from the other driver's insurance company - Aviva. They rang me to apologise, check I was OK, put my mind at rest and give written assurance that their client had accepted full responsibility for the collision. E-sure please note I still await advice on where I stand. I am very unlikely to use you again - disgracefully poor service!!!!”

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(Car Insurance) - Posted 6 years ago

“First policy with eSure taken out in March 2017. Changed car in June and received v good customer service throughout. Had a significant no fault accident in August and the response from eSure exceeded expectations. It took 7 weeks to complete repairs at my chosen manufacturer approved workshop. An excellent loan car was provided throughout. Would have no hesitation in recommending this insurer.”

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(Car Insurance) - Posted 6 years ago

“Like all insurers everything goes swimmingly until a claim is made.”

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(Car Insurance) - Posted 6 years ago

“;)”

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(Car Insurance) - Posted 6 years ago

“Terrible company! After being a customer for 4 years they cancelled my insurance over Christmas because there was a direct debit cross over leaving me with no insurance and no letter to tell me until January. I could have received serious penalties from the Police If I was stopped. I didn't even know they had cancelled it until I got the letter 2 weeks after.”

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Posted 6 years ago

“i found then helpful and in fact also took my breakdown cover with them. fair priced. haven't needed to claim yet thankfully so unable to comment on that.”

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(Car Insurance) - Posted 6 years ago

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Esure is rated 3.4 based on 1,894 reviews