Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy chip fast great company”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Really helpful man i spoke to. As it was a renewal, it was so straight forward to complete. I love that my quote was even cheaper than i originally thought, so took out the £39.99 additional package.”

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Posted 5 years ago

“I was originally VERY happy with esure until a scammer tried to claim on my insurance... I told them that it wasn’t true and I was happy to allow a car specialist analyser to come out and inspect my car as there was no damage to my car at all (because the accident didn’t occur and I had video footage to prove it). Although esure still decided to pay the claimer against my will without sending me any correspondence about it. The only time I found out was when my renewal was due and they’d put it up over £3000 and I’d lost all my no claims bonus!! When I rung to find out ‘why’, I was told that.... “well it wasn’t a lot to pay out so it was just easier to pay them off instead of taking them to court!! This affected my insurance drastically but esure didn’t give a monkeys.... so after years of being a loyal customer with them I left, and have never looked back. AVOID THIS COMPANY!!”

Helpful Report

Posted 5 years ago

“very poor service only online cant talk to real people when you need to”

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(Home Insurance) - Posted 5 years ago

“Nice ,easy quality cheap”

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Posted 5 years ago

“Got the best deal for my car insurance.”

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Posted 5 years ago

“Emailing them didn’t give a response you have to ring them. I wasn’t too pleased about this.”

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(Car Insurance) - Posted 5 years ago

“Great verry good”

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(Car Insurance) - Posted 5 years ago

“straight forward”

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(Car Insurance) - Posted 5 years ago

“Our radiators stop working two days ago, contacted Esure after checking our Home Insurance policy. An engineer supposed to come next day between 9 to 11 in morning. No one came, no call received from customer services. Contact Esure again, they said that the engineer will com next day, now between 9am to 5pm. Call again in the morning to make sure that the engineer is coming, we've been given the same answer that the engineer will come today between 9am to 5pm and he'll contact on mobile half an hour before he's supposed to come. It is now 2pm, we understand that we should wait until 5pm but to make sure that someone is coming to fix the radiator my husband contacted again to Esure, the CS Assistant said that she hasn't got the job sheet and therefore she can't advice us any further. We've wasted two days of our annual leave and the problem is not been solved. We will not be using Esure again.”

Helpful Report

Posted 5 years ago

“No good insurance company becouse, no multicare policy and keep to sand policy insurance papire to still stay insured!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Received renewal bit disapointed as renewal is more expensive than a new policy by approximately 30 percent A phone call will be made prior to renewal”

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(Car Insurance) - Posted 5 years ago

“Wish there was a Zero star rating you could give. Staff have been incompetent, rude and unhelpful throughout my dealings. I’ve had to do 99% of my own investigation work. ESure staff have a top down attitude of rudeness and unhelpfulness. I was hit by a bus whilst I was parked. Dispite having an independent witness ESure dragged their heels at every opportunity to pursue the third party bus company. One is left feeling ESure actually work against you and not in fact for you. There level of staff rudeness is something I’ve never experienced from any other company. I have a great recording of a conversation with customer services showing the utter belligerence from ESure custom service team if anyone wishes a copy? Bottom line is, they will happily take your money. But should you have a no fault accident do NOT expect them to help you with your claim and recover from the other party. Stay well clear!”

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Posted 5 years ago

“Very good services would use again for sure”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very happy with the service. My partner was in an accident that wasn't her fault and it was dealt with quickly and efficiently by the friendly staff over the phone.”

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(Car Insurance) - Posted 6 years ago

“Ensure customer service is excellent. I also recommend Esure insurance to my family and friends.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Just what I needed”

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(Home Insurance) - Posted 6 years ago

“very good for the first year...,,,,, await this year quote.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“i found them very competative, not the cheapest but a lot cheaper for more insurance cover,customet servives very helpful.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Insurance is ok, but disagree strongly that when I sold my car even though the policy only had 3 months left I was charged for cancellation .It is just greed and money grabbing.what costs are involved in entering cancelled on a computer, unfortunately it is becoming the norm rather than the exception.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews