Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“"Unfortunately I had to wait for over 40 minutes to speak to a person, once the procedure was put into action they were very efficient.\r\n"”

Helpful Report

(Home Insurance) - Posted 1 year ago

Hello Roy, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. Although we cannot give any quotes over the phone, we'd be more than happy to talk you through the quote form if you needed any assistance. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Sophia

Posted 1 year ago

“Do not trust esure company at all they are the worst company so far staffs are not even close to helping you they are good to take your money but when comes to claims they are not helping and they don’t take responsibility don’t recommend them to anyone please don’t trust them go elsewhere”

Helpful Report

Posted 1 year ago

“Dont go there”

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Posted 1 year ago

“Have you ever try to call them ?? No one picks up and you get cut off . 1 and half hours yesterday 2 hours today I need to contact them . How do I?? Complaints number no answer. Customer services no answer. I can not wait to leave them”

Helpful Report

Posted 1 year ago

“"So far so good but my only grumble is WHY did they charge me a handling charge for just changing my car. Same make and model 2.5l V6 everything the same except colour "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Upon receiving the first of many emails from Esure advising me my policy was up for renewal, I logged into my Esure account only to find that you make it impossible for anybody to cancel their renewal. Firstly, I never signed up for auto-renewal, and it's clear you do not provide this as an option. Appalling business practice in itself. Secondly, you suggest using the live chat to stop your policy renewing. Upon clicking the link and going through several hoops with your live chat, it (live chat) told me it could not help with amending renewals and that I must call you to tell Esure to where to go. I actually attempted once, only to be told your phone lines were so busy that you could not take any further calls, and I must call again later. I THINK NOT! The only option you left me with was to cancel my Direct Debit at the end of my 12-month policy term, which I did. If you think you're going to secure a renewal from me under these appalling practices, you're sorely mistaken.”

Helpful Report

Posted 1 year ago

“"Very reasonable and brilliant customer service "”

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(Car Insurance) - Posted 1 year ago

“"It covers all of your needs"”

Helpful Report

(Home Insurance) - Posted 1 year ago

“I don’t have any issues with the onboarding services, just the aftercare when someone else crashes into you. Esure have agreed it not my fault and I am currently trying to get my no claims back. The customer service has been rubbish, long wait time and only available Monday to Friday from 9 to 5. I have been on hold for 2 hours and as soon it got to 5 they put the phone down on me.”

Helpful Report

Posted 1 year ago

“"Simple to do with all you need to insur your car with peace of mind."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Very Easy to answer questions, quote was quick and reasonable very satisfied "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"I think esure is a good buy.\r\nNow if you have made a claim this is the real test."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Avoid this appalling company. I paid extra on my home insurance for legal protection but, of course, as soon as I needed it, there was an exclusion even though I can find no reference to this in the policy booklet as it is probably hidden somewhere in their T&C's. They have also made it virtually impossible to contact them. They don't answer the phones, no call back facility, no live chat, no response to emails, no information on website or on online account, last time I tried I could not even access my online account - nothing works. They are cheap for a reason - they are utterly useless.”

Helpful Report

Posted 1 year ago

“"Esure staff are very friendly and knowledgeable about their products . They came up with the best price for the cover I required. I would recommend them."”

Helpful Report

(Home Insurance) - Posted 1 year ago

“"Very strange when taking monthly payments "”

Helpful Report

(Car Insurance) - Posted 1 year ago

Thanks for leaving your feedback. As we are a comparison site and not an insurer, we do not schedule or take any payments for your insurance policy. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Caitlin

Posted 1 year ago

“"Reasonable cost of comprehensive motor insurance."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Competitive rates and cover.Recommended "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“"Try Ensure for a quote you mite be in for surprise .As at this moment in time there good insurance company for renewal as being with my previous insurance they doubled there quote which I was not impressed so I left them and got a better deal with ensure I\u2019ve been with them for two renewal now .Keep up good prices "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“They might be cheaper than other company but think twice. Had a car accident, someone hit me from the back, they decided not to repair my car but to pay me back. I have to call them every week to send the check, they always say today or tomorrow but they never did. When they say they will call you back they won't.”

Helpful Report

Posted 1 year ago

“"Despite a non-auto-renewal setting a fee of over \u00a3313 was taken from myacccount for a policy I did not require "”

Helpful Report

(Car Insurance) - Posted 1 year ago

Hi, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah CS

Posted 1 year ago

Esure is rated 3.4 based on 1,886 reviews