Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total loss teams wait time is ridiculous. I've been waiting for over an hour. Yesterday same thing gave up after an hour and a half. Esure Customer service phone no. +1 805 410 5040. Esure Customer service phone no. +1 805 410 5040. Esure Customer service phone no. +1 805 410 5040. Esure Customer service phone no. +1 805 410 5040.”

Helpful Report

Posted 2 years ago

“No confirmation of payment received when I renewed my car insurance. Had to ring up to confirm”

Helpful Report

Posted 2 years ago

“"Brilliant after an accident that was t my fault, paid up very quickly and paid market value ( car was written off ) very happy and insured my replacement car with them too"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Got a great deal on my car insurance.”

Helpful Report

Posted 2 years ago

“I had an insurance policy with them They were very good good service.”

Helpful Report

Posted 2 years ago

“Great service great product range”

Helpful Report

Posted 2 years ago

“Total loss teams wait time is ridiculous. I've been waiting for over an hour. Yesterday same thing gave up after an hour and a half.”

Helpful Report

Posted 2 years ago

“We have our insurance with esure for past 2 years and we are due to renew our policy for a third year. 😀”

Helpful Report

Posted 2 years ago

“"First 2 questions are on food when the question is about house insurance "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"\r\nYes the insurance provider is very professional. Thank you"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"My quote was very competitive and the process was very easy.."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“A cheap and reliable insurer and easy way to make a claim. Made a claim with other party at fault and was resolved in a timely manner with the agent being professional and reachable. Downside, put up my 3rd year renewable insurance quote by 25% and using confused.com I managed to get a existing customer quote with same insurer for only 10% higher. Seemed like an underhanded sales tactic, and I prefer genuine business practices.”

Helpful Report

Posted 2 years ago

“"Great \ud83d\udc4d thanks "”

Helpful Report

(Home Insurance) - Posted 2 years ago

“"Always available to talk ,never had to complain. Good cover and prices. Certainly recommend. \r\nDon't know anything about the food??..."”

Helpful Report

(Home Insurance) - Posted 2 years ago

“Stay away from these scammers. I have been with them for 5 years and never made a claim and now I have 5 years NCD and they are trying to charge me £1070 up from £670. I called to ask why there was an increase and they could not give me a reply. Their sales team is terrible to say the least. You have to call and hold for ages and you get answered by someone outside the UK who cannot speak good English and they have no idea about customer services. go online to comparison sites and like me you can save over £500 on your renewal.”

Helpful Report

Posted 2 years ago

“Basically, I had already who I wanted to get insured with but it was such a hassle to actually pay for it. I decided to go elsewhere and settled for Esure. There website was very easy to navigate and I filled in my details and it was a bit cheaper so I was happy. When I got to the pay now part, put my number in and it took payment. The whole process was simple and took less than 10minutes, including activating my account and downloading my Certificate of Insurance. Depending on the renewal cost in 2023 I will definitely be using them again. Thankyou Esure”

Helpful Report

Posted 2 years ago

“"Very good and fair price "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“I have just spoken to esures claims dept after having to wait over 50 minutes on the phone only to be offended by her attitude policy no 81909118 ref no 4005132532 some one claimed 2400 pounds on my insurance policy for a incident i knew nothing about back in march 2021 its now sept 2022 and they still havnt resolved this false claim they charged me 60 odd pounds on top of my next policy iv also been clobberd a further 180 pounds on top of my new policy esure claim that they sort out all problems within eight weeks i dont think its funny”

Helpful Report

Posted 2 years ago

“Joke of a company. Charged me £27 to cancel a policy that I had paid up to date. Also took the month in advance payment out the same day. When I threatened not to pay they told me they would pass to a bailiff company. So not use.”

Helpful Report

Posted 2 years ago

“Very good quote for car insurance 2021,not bad this year but Churchill beat you to it I'm afraid,but thank you for last year's policy,”

Helpful Report

Posted 2 years ago

Esure is rated 3.4 based on 1,894 reviews