Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“"First 2 questions are on food when the question is about house insurance "”

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(Home Insurance) - Posted 2 years ago

“"\r\nYes the insurance provider is very professional. Thank you"”

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(Car Insurance) - Posted 2 years ago

“"My quote was very competitive and the process was very easy.."”

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(Car Insurance) - Posted 2 years ago

“A cheap and reliable insurer and easy way to make a claim. Made a claim with other party at fault and was resolved in a timely manner with the agent being professional and reachable. Downside, put up my 3rd year renewable insurance quote by 25% and using confused.com I managed to get a existing customer quote with same insurer for only 10% higher. Seemed like an underhanded sales tactic, and I prefer genuine business practices.”

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Posted 2 years ago

“"Great \ud83d\udc4d thanks "”

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(Home Insurance) - Posted 2 years ago

“"Always available to talk ,never had to complain. Good cover and prices. Certainly recommend. \r\nDon't know anything about the food??..."”

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(Home Insurance) - Posted 2 years ago

“Stay away from these scammers. I have been with them for 5 years and never made a claim and now I have 5 years NCD and they are trying to charge me £1070 up from £670. I called to ask why there was an increase and they could not give me a reply. Their sales team is terrible to say the least. You have to call and hold for ages and you get answered by someone outside the UK who cannot speak good English and they have no idea about customer services. go online to comparison sites and like me you can save over £500 on your renewal.”

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Posted 2 years ago

“Basically, I had already who I wanted to get insured with but it was such a hassle to actually pay for it. I decided to go elsewhere and settled for Esure. There website was very easy to navigate and I filled in my details and it was a bit cheaper so I was happy. When I got to the pay now part, put my number in and it took payment. The whole process was simple and took less than 10minutes, including activating my account and downloading my Certificate of Insurance. Depending on the renewal cost in 2023 I will definitely be using them again. Thankyou Esure”

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Posted 2 years ago

“"Very good and fair price "”

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(Car Insurance) - Posted 2 years ago

“I have just spoken to esures claims dept after having to wait over 50 minutes on the phone only to be offended by her attitude policy no 81909118 ref no 4005132532 some one claimed 2400 pounds on my insurance policy for a incident i knew nothing about back in march 2021 its now sept 2022 and they still havnt resolved this false claim they charged me 60 odd pounds on top of my next policy iv also been clobberd a further 180 pounds on top of my new policy esure claim that they sort out all problems within eight weeks i dont think its funny”

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Posted 2 years ago

“Joke of a company. Charged me £27 to cancel a policy that I had paid up to date. Also took the month in advance payment out the same day. When I threatened not to pay they told me they would pass to a bailiff company. So not use.”

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Posted 2 years ago

“Very good quote for car insurance 2021,not bad this year but Churchill beat you to it I'm afraid,but thank you for last year's policy,”

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Posted 2 years ago

“"Very friendly and efficient service..................................................................................................................................................................................................."”

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(Car Insurance) - Posted 2 years ago

“Insurance is easy to purchase and confused.com provided good price”

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Posted 2 years ago

“"UK service was great, overseas service not so. \r\nFelt disingenuous and left a bit of a sour taste tbh.\r\nCould not complete this service without a food score ? \ud83e\udd37\u200d\u2642\ufe0f So picked average."”

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(Car Insurance) - Posted 2 years ago

“I am absolutely disgusted by Esure. I've had both my car insurance and home insurance for many years with esure. My previous year's renual was just under £300. With another year's loyalty bonus and another year's no claim bonus, I was expecting my renual this year to be around the £250 mark. To my absolute horror, this years renual has shot up to well over £500, for no apparent reason. After thinking there might have been some sort of mistake, I contacted Esure directly and was told it was due to inflation. Its funny that on price comparison sites my quotes are well under £300! What an absolute shambles of a company. I feel totally let down by Esure having been with them for so many years. What a disgrace of a company.”

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Posted 2 years ago

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Posted 2 years ago

“Cheeper than last year so very happy 😊”

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Posted 2 years ago

“great insurence and easy to use web site”

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Posted 2 years ago

“"My premiums have almost doubled in price with no claims. Not pleased. Will be looking for another provider."”

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(Car Insurance) - Posted 2 years ago

Esure is rated 3.4 based on 1,886 reviews