Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was valued slightly over the policy’s single article limit (only £20) and I thought there was cover in place to at least that single article limit. As a result, Esure has rejected my claim and I am now at a loss as they will not pay on anything as I was penalised for not itemising this ring. It’s a very expensive mistake as Esure showed no sensitivity or compassion at all for my unfortunate circumstance. It’s very upsetting and stressful losing something of great sentimental value and this was made worse by Esure’s rigid claims process. Hard lessons:- Don’t go for the cheapest insurance, always check your cover thoroughly and stay well clear of this insurance company!”

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Posted 6 years ago

“I have nothing more to say”

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(Car Insurance) - Posted 6 years ago

“Writing this review @ 1am as I’m seriously stressed & not sleeping - maybe it’s all a mistake but I won’t find out until esure open at 9am. In short I opened a letter this evening from Alan MacEwan saying my insurance which started 2 days ago has been cancelled because I made changes whilst getting my quote and this might show I’m trying to obtain a cheaper price. The only significant change I made was to see if adding a named driver (who would hardly ever drive the car) would be be too expensive. I remember seeing a case on watchdog (or something similar) where someone had their car insurance cancelled because there car was cloned and this caused every subsequent car insurance quote they received to sky rocket as apparently if your insurance is cancelled by the insurer most insurers will not insure you. Even if this has all been a mistake from esure I am very very disappointed as it’s genuinely stressed me out - not great from the head of customer services to make a new customer feel that way.”

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Posted 6 years ago

“Very pleased with the service ensure have provided me. They gave me a courtesy call a short time into the policy, just to check that I was happy. Very impressed.”

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(Car Insurance) - Posted 6 years ago

“I have just renewed my car insurance with esure for the second year, they sent me a quote via email and I found a cheaper quote online with them. They matched the cheaper esure quote I had straight away and the customer service I received was 10/10, thank you John! Would recommend esure car insurance.”

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Posted 6 years ago

“they was the chepest provider at the time.”

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(Car Insurance) - Posted 6 years ago

“Stay away from esure rip off”

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Posted 6 years ago

“Was paying Esure £500 for my policy, which itself was ok. After I made a claim , I changed vehicle. New car is same engine same power same age ,. My policy was doubled in price there and then, not the next year's policy,. The original policy was doubled in price . Makes it completely useless making a claim. That just took it back in premiums.”

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(Car Insurance) - Posted 6 years ago

“I’ve not had any further dealings Esure since taking out my policy”

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(Car Insurance) - Posted 6 years ago

“Good time”

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(Car Insurance) - Posted 6 years ago

“Switching from another car insurance company was quite straightforward with esure. Prompt, pleasant and efficient service. Very satisfied!”

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(Car Insurance) - Posted 6 years ago

“Esure's site was easy to navigate - service was prompt.”

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(Car Insurance) - Posted 6 years ago

“At present no issue's.”

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(Car Insurance) - Posted 6 years ago

“I have a problem with pressure in my boiler ( everyday have to refill water ) called esure they send the engineer which wasn't able to fix it as there is a leak somewhere in wall - can't see it ! Engineer told me that they need to make referral to insurance as special exray machine need to be used in order to trace the leak . Called esure and they told me that I have to arrange on my own cost engineer to trace leak and pay on my own for fixing it !!! They will pay only for removing the tiles and put them back if need be but I have to pay access of £350 !!!! Lady was rude so I asked to speak with Manager but unfortunately Manager was even more rude !!! Disgraceful customer services!!!!! Definitely wouldn't recommend to anyone!!!!!”

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Posted 6 years ago

“Always good in beginning but very disappointed and very bad end want take all the money what you have it’s bad company And customer service is the worst”

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Posted 6 years ago

“If you are involved in an incident, e.g. someone drives into you, they will let you down.”

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Posted 6 years ago

“Insurance That keeps up with Technology”

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(Car Insurance) - Posted 6 years ago

“It’s a year since our kitchen was flooded, the replacement kitchen was fitted very badly in December and we are still don’t have a named esure worker trying to liaise in our behalf to rectify this. Yet obviously our insurance premium has gone up. We have lost count of the phone calls and emails we have made to try to resolve this! We wouldn’t recommend this company to anyone.”

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Posted 6 years ago

“So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously. While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously. So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then? It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain. All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!!”

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Posted 6 years ago

“Gave them all my medical details and found out on renewal I had not been covered for any of them.”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,886 reviews